Does Martin Lewis know ...?

Plushchris

You keep mentioning satisfied customers, how often do you check back on them then? I take it you visit your customers at least once a quarter in the year following your initial visit to make sure they are "satisfied" with the service you have signed them up to?

I say that because there is no way you can tell if a customer is satisfied the moment you leave the doorstep is there?

Its the same reason nobody uses the "buy it now" function on ebay then leaves feedback straight away...

backfoot

broxis11 wrote: »

Just before I do go, I note that you avoided my question :rotfl:

Where else would this customer get his cavity wall insulation free? You did of course suggest that it wasn`t just BG that would do it...

I am afraid your responses are becoming more embarrasing with each effort.

I actually attached the answer which explained that each Supplier provides CWI and other energy saving grants under obligations set out under CERT. I even provided the link. In addition, and you must get thesame telephone cold callers, offering the same grants to eligible people to improve energy conservation for your home. I seem to get them around once a week.

BG is piggy backing on these initiatives and as you are doing so ,pretending it's a unique product attaching to your sales pitch.I am afraid to say Plushchris has also spotted, that despite your protestations regarding professionalism,you twist the story to suit just like all the others.

broxis11

backfoot wrote: »

I am afraid your responses are becoming more embarrasing with each effort.

I actually attached the answer which explained that each Supplier provides CWI and other energy saving grants under obligations set out under CERT. I even provided the link. In addition, and you must get thesame telephone cold callers, offering the same grants to eligible people to improve energy conservation for your home. I seem to get them around once a week.

BG is piggy backing on these initiatives and as you are doing so ,pretending it's a unique product attaching to your sales pitch.I am afraid to say Plushchris has also spotted, that despite your protestations regarding professionalism,you twist the story to suit just like all the others.

Where else could this particular customer get free CWI if they are under 70 and not on benefits?

Backfoot, if you`re now resorting to say that you get people round at your house every week recommending these measures then maybe a `Do not knock` sticker is the best thing for you too.

Are you going to answer the question or just waffle again

Plushchris

broxis11 wrote: »

Are you going to answer the question or just waffle again

You two must be taking it turns to avoid answering questions then..

How often do you check back on customers to make sure they are satisfied?

Or is your definition of a satisfied customer one that signs up on the doorstep?

broxis11

Plushchris wrote: »

You two must be taking it turns to avoid answering questions then..

How often do you check back on customers to make sure they are satisfied?

Or is your definition of a satisfied customer one that signs up on the doorstep?

I don`t but every customer is left with my name and number and I request a call if the customer has any questions, queries or concerns and I very rarely receive a call which tells me that they are satisfied.

Plushchris

broxis11 wrote: »

I don`t but every customer is left with my name and number and I request a call if the customer has any questions, queries or concerns and I very rarely receive a call which tells me that they are satisfied.

It would wouldnt it

Why would they phone a salesman if they have a problem with their bill? Could you help them with a power cut? What if they havent had their meter read for 8 months? would you nip round and read it for them?

I wish every salesman was like you, if I sign up to BG will you give me your number so I could phone you everytime I have a problem? Sounds fantastic, so much better to call you than go through BG's main switchboard, although I do find it strange you would have access to all my accounts and billing history, BG have obviously changed a lot since I was with them... :rotfl:

broxis11

Plushchris wrote: »

It would wouldnt it

Why would they phone a salesman if they have a problem with their bill? Could you help them with a power cut? What if they havent had their meter read for 8 months? would you nip round and read it for them?

I wish every salesman was like you, if I sign up to BG will you give me your number so I could phone you everytime I have a problem? Sounds fantastic, so much better to call you than go through BG's main switchboard, although I do find it strange you would have access to all my accounts and billing history, BG have obviously changed a lot since I was with them... :rotfl:

I am there to help the customer where I can and point them in the right direction when I can`t. What`s wrong with that?

Plushchris

Nothing wrong with that, but you cant just assume that because nobody phones you they are all satisfied, its just most people prefer to talk to the organ grinder, not the monkey when things go wrong.

Also, if I felt ripped off/conned by someone on my doorstep, I wouldnt then phone them back to get more BS from them, I'd phone the supplier directly to complain (and that comes from bitter experience I can assure you)

broxis11

Plushchris wrote: »

Nothing wrong with that, but you cant just assume that because nobody phones you they are all satisfied, its just most people prefer to talk to the organ grinder, not the monkey when things go wrong.

Also, if I felt ripped off/conned by someone on my doorstep, I wouldnt then phone them back to get more BS from them, I'd phone the supplier directly to complain (and that comes from bitter experience I can assure you)

I`ve never had a complaint from either a customer phoning me or complaining to BG.

Plushchris

broxis11 wrote: »

I`ve never had a complaint from either a customer phoning me or complaining to BG.

That MUST mean they are all satisfied then :T