Drowning with Dolphins

Redbull40

how can you Dolphin are no more, get real.

bleed the radiator and see if this works if not just call a local plumber, as if its just 1 radiator it will be something simple.

I think I already said that I'm not really concerned too much about the radiator. The point is, we were told that the fitting work done by the fitters that Deloittes sent in would be guaranteed. Now, when it's all finished, they tell us it isn't.

So my question is, why wouldn't we - if we'd known this at the start - not just get a refund for the whole thing through Section 75 and then bought a bathroom from someone else where we would get guarantees?

bod1467

Do you have it in writing that the work was guaranteed, or was it a phone call?

If a phone call, you could always submit a Subject Access Request to Deliottes for any and all data they hold on you - this would include any recorded phone calls.

texranger

bod1467 wrote: »

submit a Subject Access Request to Deliottes for any and all data they hold on you - this would include any recorded phone calls.

This would cost you £10

Redbull40 wrote: »

I think I already said that I'm not really concerned too much about the radiator. The point is, we were told that the fitting work done by the fitters that Deloittes sent in would be guaranteed. Now, when it's all finished, they tell us it isn't.

So my question is, why wouldn't we - if we'd known this at the start - not just get a refund for the whole thing through Section 75 and then bought a bathroom from someone else where we would get guarantees?

you also stated

Redbull40 wrote: »

We have had the stuff delivered, and work has been going on for the last couple of weeks.

so how would section 75 help, the items were delivered and fitting already started, so you wanted these items and a refund from your CC company.

If Dolphin had not gone bust you would have had guarantees, but how can you have a guarantee if the company is no longer trading.

arcon5

I'm not sure a section 75 claim would have yielded a full refund -- the CC may well have just paid to have the kitchen supplied fitted.

texranger

arcon5 wrote: »

I'm not sure a section 75 claim would have yielded a full refund -- the CC may well have just paid to have the kitchen supplied fitted.

this is what i said. they admitted the items were delivered and part fitted and then the administrators had fitters complete the fitting.

so the bathroom has been supplied and fitted, which they paid for, i think the OP wants a guarantee from a company no longer trading

Flyboy152

As the credit card company has to accept joint liability, the guarantee that Dolphin committed to at the point of sale, surely it would have to be passed to the credit card company.

texranger

Flyboy152 wrote: »

As the credit card company has to accept joint liability, the guarantee that Dolphin committed to at the point of sale, surely it would have to be passed to the credit card company.

thats only if they failed to deliver the goods or complete the services paid for, which as the items were supplied and fitted i dont think section 75 would help

Redbull40

so how would section 75 help, the items were delivered and fitting already started, so you wanted these items and a refund from your CC company.

If Dolphin had not gone bust you would have had guarantees, but how can you have a guarantee if the company is no longer trading.

Nope, not correct. Well, you're correct to say that at the time Dolphin went bust, we had had stuff delivered and work had started. But you're not correct to say that we wanted those items AND a refund from the CC company. We simply wanted a bathroom, fully fitted, and guaranteed, as we paid for. Once Dolphin went under, we were well aware that they couldn't guarantee anything - that's obvious - but surely we should still have had the option to return the stuff that had been delivered but not fitted, get a refund (even if from the CC Company), and then engage another provider to fit a bathroom AND guarantee the work. Instead we got given the single option of 'we'll send people out to finish the fit' - which we would be happy to accept provided that the fitting work was guaranteed.

Am I really being unreasonable here? All we wanted was what we paid for surely?

so the bathroom has been supplied and fitted, which they paid for, i think the OP wants a guarantee from a company no longer trading

Nope again, because that would be stupid. And we didn't just pay for a bathroom to be supplied and fitted. The guarantee has value doesn't it? So we were paying for a guaranteed job as well.

As the credit card company has to accept joint liability, the guarantee that Dolphin committed to at the point of sale, surely it would have to be passed to the credit card company.

Now that's the sort of discussion I'm trying to get going here. So is that something that's true or would the CC Company not be liable for the guarantee?

Flyboy152

texranger wrote: »

thats only if they failed to deliver the goods or complete the services paid for, which as the items were supplied and fitted i dont think section 75 would help

The credit card company has to take joint liability for the whole of the transaction, I would have thought that included the guarantee.

texranger

Redbull40 wrote: »

but surely we should still have had the option to return the stuff that had been delivered but not fitted

who would you return it to as Dolphin was no longer trading and the administrators would not want it.

the administrators were good at getting some fitters to finish off the work as in most cases this would not happen and you would have been left with an half finished bathroom.

call your CC company and see if they would honour the guarantee