HSBC login questions incomplete

Alter_ego

After shutting down Rapport, logging in to my web based email brings up a blank page. Off to try system restore before I lose even more.

RussJK

I uninstalled Rapport on two computers recently for the same family. One computer was infected with a keylogger and rootkit in volsnap.sys. Rapport had no idea about the keylogger and was likely compromised.

I uninstalled Rapport first (along with some trojans, autoruns, fakeAVs, etc) and rebooted. After I removed the rootkit, suddenly both SuperAntiSpyware and Avira reported rapportkell.sys as a trojan (trash.gen), and the file resisted deletion which is abnormal behaviour. It had likely been altered in memory as after a second reboot neither program had a problem with it, and it matched the normal MD5 of rapportkell.sys.

How did you shut down Rapport?
Try uninstalling it with Revo Uninstaller, and double check you've removed everything:
http://www.trusteer.com/remove-rapport-folders

Alter_ego

RussJK wrote: »

I uninstalled Rapport on two computers recently under the same roof. One computer was infected with a keylogger and rootkit in volsnap.sys. Rapport had no idea about the keylogger and was likely compromised.

I uninstalled Rapport first (along with some trojans, autoruns, fakeAVs, etc) and rebooted. After I removed the rootkit, suddenly both SuperAntiSpyware and Avira reported rapportkell.sys as a trojan (trash.gen), and the file resisted deletion which is abnormal behaviour. It had likely been altered in memory as after a second reboot neither program had a problem with it, and it matched the normal MD5 of rapportkell.sys.

How did you shut down Rapport?
Try uninstalling it with Revo Uninstaller, and double check you've removed everything:
http://www.trusteer.com/remove-rapport-folders

Thanks I'll try but I'm getting out of my depth now.
I shut down Rapport by opening the console, had to copy a set of letters then click shutdown. It seemed to work as the rapport thingy dissappeared from the address bar

Richie-from-the-Boro

Alter_ego wrote: »

Thanks I'll try but I'm getting out of my depth now.
I shut down Rapport by opening the console, had to copy a set of letters then click shutdown. It seemed to work as the rapport thingy dissappeared from the address bar

It hasn't .. .. it will still be there, and will still screw your life up !

You can't get rid of Crapport, it will still scurry around in the background. There is a proper Crapport Uninstaller available choose you O/S from the list.

Alter_ego

Thanks, I've used Norton go back to take things back a couple of days. It was successful after 2 failures using MS system restore.
My web email is OK now, I'll try a full uninstall of Rapport now and come back later.

Richie-from-the-Boro

Alter_ego wrote: »

Thanks, I've used Norton go back to take things back a couple of days. It was successful after 2 failures using MS system restore.
My web email is OK now, I'll try a full uninstall of Rapport now and come back later.

ok ! - if you stuck .. .. there are loads of good people here to help.

Alter_ego

Yep I'm stuck.
I've "removed" Rapport in control panel.
I've downloaded and installed Firefox 5 successfully.
Even in FF5 the questions are incomplete, the missing lines are from half way down the page.
My web email is now fine
I have Malwarebytes, any point running it?

Richie-from-the-Boro

Alter_ego wrote: »

Yep I'm stuck.
I've "removed" Rapport in control panel.
I've downloaded and installed Firefox 5 successfully.
Even in FF5 the questions are incomplete, the missing lines are from half way down the page.
My web email is now fine
I have Malwarebytes, any point running it?

- you haven't removed it, as I said earlier, you just think you have
- I told you it would screw your life up, and it has
- I told you to use their installer, I suspect you didn't
- get the correct [ choose your O/S ] uninstaller here
- follow the correct instructions here
- they look like this :



Best of luck

Alter_ego

Richie, I clicked your link in post 15 which directed me to control panel etc, was that wrong?

Also used your link above, it appears to only apply to Win 7 & Vista. When I downloaded the link and tried to run the uninstaller it said not valid for xp 32 bit. I looked for an xp option but none there.

gaming_guy

....................