Valueflora

Poppycat

Vent thread

Valueflora

mummytomoo&roo

Sent the mother-in-law some flowers through valueflora for christmas but they arrived dead - highly embarrassing, very disappointing and to top it off after emailing Valueflora to complain about the state of the flowers they now want photographic evidence!

Do I really have to phone my mother-in-law (not the most understanding person at the best of times) and ask her to root around her bin to fish out the dead flowers and take a photo of them to send me so I can claim some money back??????

mummytomoo&roo

Thanks for all your help and merry christmas to you all!

Poppycat

Merry Christmas and a Happy new year to you too and to everyone else :rudolf: :xmastree: :xmassign:

mummytomoo&roo wrote:

Thanks for all your help and merry christmas to you all!

markray007

Ok guys, thanks for the replies about posting images, will get to it ASAP. heres the story so far, as it seems other people are having similar problems.

My response to the latest email below was that i would prefer a refund as I had arranged for more flowers to be delivered (from a different company) to my mum in time for xmas. We will see!


Hello,

Thank you for your email.

I am very sorry about that. When dealing with fresh flowers there can be rare occasions when the flowers do not open or survive transit as well as expected. We are grateful for you letting us know and we will pass your comments onto the grower.

At Valueflora.com we offer a full quality guarantee on every order that we send - and therefore I will gladly send your order out again, free of charge.

Would a delivery asap be convenient?

Kindest Regards

Amy
Customer Care Manager
Valueflora.com

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help@valueflora.com
Fax: 0871 7333473
https://www.valueflora.com

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EMAIL 2

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Original Message

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To: Valueflora Customer Care
Sent: Thursday, December 21, 2006 6:45 PM
Subject: RE: When you were offline (via LivePerson)

Dear Amy,

Thank you for your prompt response to my concerns that my mothers christmas flowers were actually deceased upon arrival.

I had no idea that the Alstoemeria displayed this sort of behaviour.

However i regret to inform you that despite following the instructions to the letter I have had my worst fears confirmed. The few remaining leaves have fallen off and the stems are now slowly but surely doubling over. Not being a keen horticulturist myself I have had many 'seasoned hands' declare them well and truly dead.

Reading your terms and conditions carefully, i have as you would request enclosed some photographs for your inspection. i am sure you will agree that they are dead, and in fact are not fit for the purpose that they were bought for.

Under your Terms and conditions, and indeed the Uk sales of goods act, i would therefore respectfully request that you refund my money in full.

many thanks again for your assistance and if I can be of any help further, please do not hesitate to contact me.

Yours sincerely


> From: help@valueflora.com
> To:
> Subject: Re: When you were offline (via LivePerson)
> Date: Tue, 19 Dec 2006 16:59:57 +0000
>
> Hello
>
> Alstroemeria can appear to be limp or even 'dead' - when in fact it is far
> from it! Alstroemeria is naturally soft stemmed and as a result the leaves
> do droop, however if they flowers are given a good drink then by Christmas
> Day the buds will open to display the colourful blooms.
>
> Please let me know after Christmas how the flowers opened.
>
> With best wishes for the festive season.
>
> Kindest Regards
>
>
>
> Amy
> Customer Care Manager
> Valueflora.com
>

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> help@valueflora.com
> Text: 07886 030991
> Fax: 0871 7333473
> https://www.valueflora.com
>

---

EMAIL 1

>

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Original Message

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> From:
> To: "Amy" <help@valueflora.com>
> Sent: Tuesday, December 19, 2006 3:21 PM
> Subject: When you were offline (via LivePerson)
>
>
> My mum received her christmas flowers yesterday, the special alstroemeria
> bouquet. She says they are dead, bone dry and the leaves are falling off.
> I am gutted. please get back to me, it is the first time I have used
> valueflora, but at the moment, will be the last.

furndire

This just reminded me of the Monty Python "parrot Sketch". Good luck.

markray007

[www1.snapfish.co.uk/slideshow/AlbumID=149934306/PictureID=2741833784/a=42742245_42742245/t_=42742245"]http://http://www1.snapfish.co.uk/slideshow/AlbumID=149934306/PictureID=2741833784/a=42742245_42742245/t_=42742245[/URL]

markray007

Long live the parrot.

:T

auditbabe

markray007 wrote:

[www1.snapfish.co.uk/slideshow/AlbumID=149934306/PictureID=2741833784/a=42742245_42742245/t_=42742245"]http://http://www1.snapfish.co.uk/slideshow/AlbumID=149934306/PictureID=2741833784/a=42742245_42742245/t_=42742245[/url]

you're right they don't look alive

madhouse

We also bought the Christmas flowers for my husband's gran who is in her 80's. When I e-mailed them to complain about the condition I was told I had to provide photographic evidence. We really don't want to stress his Gran out with this, so we just won't buy from them again.