Advice please with ebay

hermum

Close it, they will get a strike & you will receive the FVF's back. They can appeal or revolt as much as they like, (very few of this people have anything appealing about them) they didn't pay.

Emma133

Thanks very much for all your advice, have closed the case and blocked them. All sorted thanks again

d.ross_2

You only get Paypal seller protection if the item is posted using an on line traceable delivery service (this is actually illegal, but Paypal are a law of their own) to the Paypal registered address. So if you were to knock the delivery charge off the invoice, and let them pay by Paypal, you would have no protection whatsoever. And you would have no proof of their address. Even if you delivered the item to them yourself, then you would at least know their address.

Emma133

Yes I assumed that was the case which is why I refused and stated cash only. Which the only reason I can see they would kick up a fuss about is if they were planning to scam.

d.ross_2

Emma133 wrote: »

Yes I assumed that was the case which is why I refused and stated cash only. Which the only reason I can see they would kick up a fuss about is if they were planning to scam.

Out of interest, what type of item was it, and was the postage expensive? I'm trying to work out another reason why they might want to collect.

Emma133

The collection wasn't a problem in the end it was the fact that they wanted a paypal invoice minus the postage and refused cash on collection. It was a set of childrens toys and postage was only £2.50 anyhow its all sorted now thankfully and I won't have to deal with this person again

shaun_from_Africa

You only get Paypal seller protection if the item is posted using an on line traceable delivery service (this is actually illegal, but Paypal are a law of their own) to the Paypal registered address.

Why is it illegal?
There is no law that states paypal must give any seller or buyer protection so what they are providing is in addition to any statutory rights that you may have. As such they can make terms and conditions such as this.

It is no different to manufacturers who provide a warranty for goods.
As the consumer doesn't generally have any contract with the manufacturer, this warranty is something that they provide which they are not required to, and they often have terms such as requiring you to register the warranty, returning the goods by recorded delivery etc. (terms that are not required if you are relying on your statutory rights.

d.ross_2

shaun_from_Africa wrote: »

Why is it illegal?
There is no law that states paypal must give any seller or buyer protection so what they are providing is in addition to any statutory rights that you may have. As such they can make terms and conditions such as this.

It is no different to manufacturers who provide a warranty for goods.
As the consumer doesn't generally have any contract with the manufacturer, this warranty is something that they provide which they are not required to, and they often have terms such as requiring you to register the warranty, returning the goods by recorded delivery etc. (terms that are not required if you are relying on your statutory rights.

I'm not sure what the actual law is because I'm not a solicitor. But what is illegal is the fact that paypal give seller protection if an item is delivered by a courier, yet they don't if the seller delivers using their own transport, and gets a signature from the buyer (which is obviously the most secure medthod of transport). This came from a friend who is a solicitor.

I think what you are talking about is buyer protection.

Crowqueen

d.ross wrote: »

I'm not sure what the actual law is because I'm not a solicitor. But what is illegal is the fact that paypal give seller protection if an item is delivered by a courier, yet they don't if the seller delivers using their own transport, and gets a signature from the buyer (which is obviously the most secure medthod of transport). This came from a friend who is a solicitor.

I think what you are talking about is buyer protection.

In Paypal's defence, it's down to what's independently verifiable. A signature from Royal Mail or a courier firm is much more reliable than a signature from you with your van. Anyone could sign anything and say the item had been delivered when actually it never left your front room and the buyer is thereby defrauded of their goods and money (which is DEFINITELY illegal).

I'd want chapter and verse on that one tbh.

d.ross_2

Crowqueen wrote: »

In Paypal's defence, it's down to what's independently verifiable. A signature from Royal Mail or a courier firm is much more reliable than a signature from you with your van. Anyone could sign anything and say the item had been delivered when actually it never left your front room and the buyer is thereby defrauded of their goods and money (which is DEFINITELY illegal).

I'd want chapter and verse on that one tbh.

We are talking about seller protection, not buyer protection. When a buyer pays through paypal, has the item delivered, and signs for it, but then paypal take the money back saying there is a problem with the card used.

THere have been many threads on MSE about couriers leaving items in gardens, which have then been stolen. Or leaving them at other addresses. Well my drivers wouldn't do either, therefore my deliveries are far more secure.