Windows 7

hotspur_pam

Posting on behalf of my sister.

She has a Windows 7, Hewlett-Packard, G61-401SA. For the last couple of days, when switched on, the laptop screen is been stuck on the 'Welcome' screen. The little circle just spins for hours in normal start-up and safe mode. System restore isn't working. I think i've successfully backed up the files onto dvd-rw for her this evening. It's a work computer and my sister doesn't want to use the 'system recovery' or 'minimized image recovery' options on the 'Recovery manager screen'.
We can run Windows/system32\chkdsk.exe from Computer Checkup, if it helps.

Any advice lovely peeps?:cool:.
Can't run any sort of spyware/malware software or anything. The screen won't move beyond 'Welcome'.

steve1980

If you have the recovery discs then I would reinstall the computer.

hotspur_pam

Hi Steve, thanks for the reply.

There is no recovery disk, but there's a recovery manager screen which gives the option to back-up files before reinstalling to the original factory state. My sis doesn't won't to go to this drastic step however. Not sure that we have safely backed-up everything before wiping the hard drive clean. Want to see if there is anything else we can do first.
Thanks for your help.

stilltheone

These instructions with assist you in the repairing of your computer:

Download and save this Windows 7 Recovery Disc Image to a working computer if Windows 7 32bit or this image if Windows 7 64bit.
Next, download and install ImgBurn(No need to install the Google Toolbar. Remove the relevant tick). Burn the Image to Disc. Use this guide(skip step 2b)

You can then use these instructions to assist you with an automatic Startup Repair or further to that, System Restore. Further than that we will have access to the Registry via Command Prompt.

System File Checker

hotspur_pam

Thanks a million stilltheone :beer:.

I'll be using my laptop which is Vista Home Premium to download the Window 7 stuff for my sis. Will there be any incompatibility issues?

stilltheone

hotspur_pam wrote: »

Thanks a million stilltheone :beer:.

I'll be using my laptop which is Vista Home Premium to download the Window 7 stuff for my sis. Will there be any incompatibility issues?

No, there will not.

steve1980

IMO the above won't work as you can't get to the desktop. I just clicked on the link for the windows recovery disc (which is the same as what is on the hidden partition) to be greated by a groupon popup.

alanrowell

hotspur_pam wrote: »

I think i've successfully backed up the files onto dvd-rw for her this evening. It's a work computer

Are you certain that you've backed up the files? Have you checked that the backed up files are complete and readable? Do you know what paid for software is on the computer and what the licence keys are for reinstallation?

By "work computer" do you mean one provided by her employer or one that she bought herself to do work on. If the former then take it back to her employer.

As for what to do - can the computer been booted up in "safe mode with networking"?

flexrider

One way i know of just i use in finial means

Get a program called supadupa and a second hard drive and enclosure case.Copy the whole hard drive using superdupa and install the new hard drive,
Just a idea but works well when my machines are freezing or issues with windows or Macs ect.

Toxteth_OGrady

http://windows.microsoft.com/en-US/windows7/products/features/startup-repair

stilltheone

alanrowell wrote: »

Are you certain that you've backed up the files? Have you checked that the backed up files are complete and readable? Do you know what paid for software is on the computer and what the licence keys are for reinstallation?

By "work computer" do you mean one provided by her employer or one that she bought herself to do work on. If the former then take it back to her employer.

As for what to do - can the computer been booted up in "safe mode with networking"?

The little circle just spins for hours in normal start-up and safe mode. System restore isn't working....

Hmmm...