Ridiculously bad form, HSBC

NotQuite

Edited: HSBC send credit card to previous address, and then a few years later, they send the Secure Key to a different previous address. All contact details kept up-to-date in online banking.

Lokolo

It's not an ombudsman scenario until you have used the banks complaint procedure. If you are that upset, start there.

YorkshireBoy

http://www.hsbc.co.uk/1/2/personal/contact/how-to-complain

NotQuite

Ah, the ombudsman is more for settling disputes, right? I just feel I shouldn't be handling this with HSBC directly, as then they get a free pass to move on without impact. It can't just be me this is happening to; they clearly have practises that need fixing.

Lokolo

Honestly, mistakes are made, you haven't lost out on anything apart from your little card reader which you'll get again at some point. Personally I have better things to worry about, like whether I should get Dominos BOGOF tonight all by myself.

NotQuite

I disagree, I think giving someone my credit card is bad behaviour. I also think giving someone my online login device is bad behaviour. In both instances it's only because I contacted them that the mistake was even caught. In this instance I'd have been locked out from online banking for however long. In the previous instance (which wasn't helped by them telling me initially that they hadn't yet sent it out, when it later transpired they'd sent it out a week previously) some househeld who could easily had my CC and CVE.

And I'd suspect it's an automated system, as opposed to someone with a list of addresses printed out and typing them in, who occasionally mistakenly types in the wrong one. Mistakes like this shouldn't be made.

opinions4u

Lokolo wrote: »

Honestly, mistakes are made, you haven't lost out on anything apart from your little card reader which you'll get again at some point. Personally I have better things to worry about, like whether I should get Dominos BOGOF tonight all by myself.

That's breakfast sorted too!

Alternatively have beans on toast and put the money saved towards the Wycombe Wanderers promotion DVD.

meer53

NotQuite wrote: »

I disagree, I think giving someone my credit card is bad behaviour. I also think giving someone my online login device is bad behaviour. In both instances it's only because I contacted them that the mistake was even caught. In this instance I'd have been locked out from online banking for however long. In the previous instance (which wasn't helped by them telling me initially that they hadn't yet sent it out, when it later transpired they'd sent it out a week previously) some househeld who could easily had my CC and CVE.

And I'd suspect it's an automated system, as opposed to someone with a list of addresses printed out and typing them in, who occasionally mistakenly types in the wrong one. Mistakes like this shouldn't be made.

You're right, they shouldn't be made, but they are. Follow HSBC's complaints procedure, you won't get anywhere with anyone else until you've done this. What are you hoping for ?

NotQuite

meer53 wrote: »

You're right, they shouldn't be made, but they are. Follow HSBC's complaints procedure, you won't get anywhere with anyone else until you've done this. What are you hoping for ?

I sent them one via 'My Messages' initially, so that appears to be following their complaints procedure. Not sure what I'm hoping for - to be honest, some acknowledgement that in this age of banks trying to shift blame for fraud onto the customers, the bank in this instance is the one receiving a good thrashing from whomever they report to for screwing up.

opinions4u

NotQuite wrote: »

Ah, the ombudsman is more for settling disputes, right? I just feel I shouldn't be handling this with HSBC directly, as then they get a free pass to move on without impact. It can't just be me this is happening to; they clearly have practises that need fixing.

If you feel strongly enough about it, you can take a two pronged approach.

1. Complain to the bank, ask them to fix the problem and compensate you. Escalate to FOS if unhappy with the response.

2. Flag up with the Information Commissioner and let him act accordingly.

The second option may result in the bank terminating any relationship it has with you.

chambta

opinions4u wrote: »

That's breakfast sorted too!

Alternatively have beans on toast and put the money saved towards the Wycombe Wanderers promotion DVD.

The Chesterfield one is much more entertaining