Sky Broadband - worth doing?

barnsleyfan

I signed up for the base package for £40 activation (got a router modem which retails at over £60) and no monthly fee (2mb speed with 2gb cap). Got modem 2 days after signup and was activated within 10 days. I have been online about 4 weeks without any trouble at all and up to know, cannot fault them.

However, it is apparent from https://www.skyuser.co.uk that if things go bad, they go terribly bad. The majority, like me, appear to be lucky without any trouble at all. But, the ones who have problems have terrible problems. If you get a problem that the helpstaff cannot sort out over the phone, you are promised a callback about 5 days later, which often never happens. I am aware of people still being unconnected after 3 months.

Sulli

pingu wrote:

next step is to get sky+ free and sky BB:D

How do you get free Sky+?

UncleJoe_2

biglad wrote:

I know there are loads of people on here and on the net in general not happy with sky. I think the problem is if you have the bottom service it aint that good. but ive got the max option and apart from the first day it has been fine and is quick all the time.

Lucky you! I went for the Max package back at the end of October and am STILL WAITING to be connected!! They came to install the dish and tv box quick enough - I've been happily watching Sky Movies almost 3 months. But the original quote of 5 days to connect the broadband soon turned into 5 weeks because of "a problem with the BT exchange"?!? Several weeks later, we're still waiting, having cancelled with our original provider (pipex - good but expensive) and now broadbandless.

Emmylou wrote:

DO NOT GO WITH SKY.
... get told that it's a problem with BT Openreach. We cheat and call BTO ourselves ... to be told that they had passed a problem back to Sky for resolution.

Hmm...maybe I'll call BT and find out exactly what the "problem" is!

pingu

Sulli wrote:

How do you get free Sky+?

Hi

i am going to cancel my sky 3 months half price offer and ask for free sky+ i am sure feb/march is good time for that;)

Sulli

I eventually got a MAC code from Tiscali, registered with Sky, paid my £20 installation fee for mid package, only to find Sky cannot accept Tiscali customers through the migration scheme as Tiscalli are LLU, and Sky are not. Sky said only option was to cancel with Tiscali, wait for line release then register with Sky = 2-3 weeks down time.
Is this right?