HSBC Secure Key

brand68

We have just received our new security gadget from HSBC and we are not happy. I came on the forum tonight because I knew there would be a lot of comment about it but I am very surprised the comments are not about how to use/set up the security codes,
My wife and I are pensioners and my wife uses the online banking regularly but we have both been flumoxed by the procedure for setting the thing up with 4pin login, six and seven security numbers we have been going round in circles and have given up for the night.
We are all in favour of increased security but the way it is going if we cannot get into our account how can the hackers. Or is that the idea!
Perhaps the HSBC employees online might point us in the right direction:(

gt94sss2

brand68 wrote: »

We have just received our new security gadget from HSBC and we are not happy. I came on the forum tonight because I knew there would be a lot of comment about it but I am very surprised the comments are not about how to use/set up the security codes,

Have you seen the video guides on their website?

Regards
Sunil

fuzzybear01

I have to press the button on mine very hard for it to switch on, just as well I don't have arthritis!

olly300

callum9999 wrote: »

Why do you need to write it down anyway? I have a terrible memory but I can easily remember a 6 digit number I have to use frequently.

You obviously only have one bank account and one or no credit cards and don't work in IT.

If you have more than one bank/BS account, a few credit cards and work in IT you will have more than one security number and password to remember.

And even better than that they will all be in different formats.

I don't write my numbers and passwords down but easily forget them.

Luckily those I forget often have quick reminder measures.

callum9999 wrote: »

I do agree with your annoyance though. I accept the need for security keys etc. - but needing it just to log in is highly annoying.

While they are annoying I don't mind using them to log into the system once. What I do mind is having to put get a security number in for every transaction NW randomly insists on.

BTW as a HSBC business customer my key device is different.

ChiefGrasscutter

or keepass

briansparks

I have just opened & immediately closed an account with HSBC because of this daft little thing. I travel extensively so already have plenty of cards in £ & €. This object takes up as much space as 4 cards. My Spanish bank issues a credit card sized card with a matrix of numbers. by phone or on-line I am asked for the code next to a specified number. Simples. Anyway, how much use will it be after I sit on my wallet?

Empty_pockets

I have recently cleared my HSBc account because of this and switched all DD's.

Awful little thing, poorly made and slow processing.

Can't see how it's secure when it's stored next to my computer. Oh the secret pin? That would be the four digits that have worn the most then.

CLAPTON

Empty_pockets wrote: »

I have recently cleared my HSBc account because of this and switched all DD's.

Awful little thing, poorly made and slow processing.

Can't see how it's secure when it's stored next to my computer. Oh the secret pin? That would be the four digits that have worn the most then.

indeed but there are 5,040 ways of arranging 4 numbers

auroan

erm you do know you can have more than 4 numbers for your secret pin. Mines eight long.

Gromitt

briansparks wrote: »

how much use will it be after I sit on my wallet?

I thought it explained in the user manual "Please do not sit or stand on the device", so that pretty much answers that one

Its secure because nothing running on your PC can affect it, and if you lose it they only have one piece of the puzzle (I'm assuming you don't write the rest of your login details on the back of the key...)