Tesco misprice discussion area part 16

pippamannequin

Just debating what time i should go back up to tesco to get my Indiana Jones boxset refund bought it with the £29. xx big red sticker on it, cashier fumbled and fumbled with the plastic case to get it off looking at the sticker about 6 times AND still didnt notice it then went through at £44. xx
I only bought milk with it as that was all I went in for (tesco is my nearest shop)
DIDNT want to go to cs as everybody on there have been witches to me and am hoping that i can go back later (24 hour shop) and get a different cs..:o
wish me luck

Plushchris

Dude, "console" yourself (excuse the pun) with Burnout legends on the PSP stickered at £19.94 I was grossly overcharged by a whole 5 pence and ended up paying £19.99!

Shame theres no online play with it though!

TescoEmployee

k60sav wrote:

Just debating what time i should go back up to tesco to get my Indiana Jones boxset refund bought it with the £29. xx big red sticker on it, cashier fumbled and fumbled with the plastic case to get it off looking at the sticker about 6 times AND still didnt notice it then went through at £44. xx
I only bought milk with it as that was all I went in for (tesco is my nearest shop)
DIDNT want to go to cs as everybody on there have been witches to me and am hoping that i can go back later (24 hour shop) and get a different cs..:o
wish me luck

Most CSD desks in 24 hour stores are not open all night - Depending on the store they can close at either 10pm or Midnight.

TescoEmployee

interwebme wrote:

Yup it was. Does that matter?

Its upto the individual i guess - I would not R+R a product and then allow a refund of it too.

triplea35

Well my son wanted the Ps2 Star Wars Lego so thought I would have a try.
SEL of £24.97. Scanned it at the self scan checkout and scanned £27.97. This till was right opposite custoner services and felt I was being watched.
Disappeared for a while before returning to Customer Services. Very surly youth left me standing whilst he went off to the ailse then returned with SEL and confirmed I was correct. Whilst in the middle a work aquaintance saw me and came over to chat. Surly stated Tesco policy and took my card for a refund. Aquantice gob smacked at 'my good fortune' and I wasnt going to tell her that it was pre planned!

Just a few questions.
I bought quite a bit of other shopping(needed) do people think this is helpful.
Are there any other scanners in Tesco's- could not see- or is it the self scan checkout people use.

TescoEmployee

longman wrote:

I thank you

Why are you thanking yourself [STRIKE]Postie[/STRIKE] Longman??

TescoEmployee

longman wrote:

You legally have to

I don't have to do anything - I just say im unable to authorise it and send them in the direction of H/O so they can explain they got overcharged on a product, got an R+R and now want to return the product and recieve a refund - One of the best ways for H/O to capture a customers details

Zara33

longman wrote:

You legally have to

I don't think that's right

No retailer HAS to refund you for any product, unless of course the product is faulty.

TescoEmployee

longman wrote:

Crafty

Lol

Thats why some give false details, like when tesco dudes refuse to give their names when you wish to report them!

Can you legally not refund a product ? Say it was faulty? That would make tesco break the law - AGAIN :rotfl:

Im sure H/O will authorise it but again its better to send them on their way so that H/O can ask for all the relevent details, reciept number, clubcard etc, before authorising it.

TescoEmployee

longman wrote:

Thats why some give false details, like when tesco dudes refuse to give their names when you wish to report them!

I always tell customers my first name if they are unable to read my name badge