Quidco and Paddy Power Bingo declined cashback

Requiem

Hello,

I just a quick question on where I stand/why this may have happened, really.

Towards the end of last year, I spent £10 on Paddy Power Bingo, referred via Quidco, to receive £20 in cashback. The claim was declined, despite ensuring I followed all terms and conditions and spent the full amount on bingo games, as was required.

I submitted a cashback claim and was told that Quidcare would look into it. I was then later asked for proof of purchase, so sent Quidco screenshots of both my account at Paddy Power Bingo, and my transactions screen, clearly showing the time, date and amount paid and played with.

Quidco thanked me for the evidence and submitted it to PPB, and basically told me to wait patiently.

I chased it up twice after hearing nothing for months. The first time, I was yet again told to wait to hear back from them and that Quidco were "still working on this for me". The second time, I was told that the cashback has been declined and that it was now too late to do anything about it and they cannot overturn the merchants decision, despite me sending proof of purchase etc. They have also given no reason whatsoever for why the claim has been declined.

It seems to be that Quidcare simply "forgot" about chasing up the claim as promised, and have now, through their own fault, left it far too long to claim from the merchant.

Is there anything I can do to claim my rightful cashback?

Thank you.

Browntoa

they told you it was declined , how can you prove they "forgot"

somethingcorporate

If you read the T&Cs on Quidco cashback is never guaranteed so there is likely nothing you can do.

Edit: from the Quidco Website:
"Refine your query: Is Cashback guaranteed?

Quick answer:
We guarantee to give you 100% of the cashback that you earn. However, we cannot guarantee that the retailer will pay us for every purchase. This only happens in a handful of cases - currently 99.86% of all purchases receive the cashback without issue.
The reasons why a retailer could decline your cashback are:
The purchase was returned, cancelled or the order amended
The purchase was not completed wholly online
Another referrer has been awarded the cashback commission (e.g. a price comparison site)
You did not comply with the terms and conditions of Quidco and/or the retailer.
A voucher code or gift code not authorised by Quidco was used
The retailer has ceased trading or has gone into administration
Generally, sticking to the terms and conditions provided in the retailer description and ensuring you follow the recommended process will minimise the risk of anything going wrong."

d.ross_2

I don't use Quidco as I have heard about many people not receiving their cashback. And I'm not going to be drawn into buying from a company because they offer cashback on Quidco, but you might not get it.

It seems that many companies who use Quidco do so as a last ditched effort to win sales when they are in trouble.

Isn't it better to use voucher sites like www.vouchercloud.com and a few others, then you have your discount as soon as you purchase?

Or am I missing something?

visidigi

d.ross wrote: »

Isn't it better to use voucher sites like www.vouchercloud.com and a few others, then you have your discount as soon as you purchase?

Thanks for that, very handy

As for the OP, the age old problem of being credited to an alternative source I would expect...

redped

d.ross wrote: »

It seems that many companies who use Quidco do so as a last ditched effort to win sales when they are in trouble.

Have you looked at Quidco recently? Pretty much most of the the big UK companies are on it - Vodafone, Orange, O2, Dell, Tescos, Argos, ASDA, Boots, B&Q, etc. - if these companies are in trouble, then the whole UK economy has had it ...

I've used Quidco quite a few times, and have got over £300 back - the only time I had an issue was when 3 initially declined a payment - I raised a claim, and eventually got my money back.

OP - I'd say your problem lies with Paddy Power Bingo, who for whatever reason don't want to pay, rather than Quidco.

As for voucher sites - they also play a part in deciding which way to buy something, be it via quidco/topcashback, using Nectar, or using a voucher - whichever works out cheapest for what you want to buy is the one to use.

visidigi

d.ross wrote: »

It seems that many companies who use Quidco do so as a last ditched effort to win sales when they are in trouble.

Or am I missing something?

Quidco is not specifically dealing with the companies themselves, they are dealing with the affiliate networks - it is those networks who decide where to spend the budget they have and with which end publisher, be it quidco, topcashback or someone else.

Its not last ditched efforts, its an estabilished medium for sale leads - its basically a front line sales route for the companies involved.

redped wrote: »

Have you looked at Quidco recently? Pretty much most of the the big UK companies are on it - Vodafone, Orange, O2, Dell, Tescos, Argos, ASDA, Boots, B&Q, etc. - if these companies are in trouble, then the whole UK economy has had it ...

I've used Quidco quite a few times, and have got over £300 back - the only time I had an issue was when 3 initially declined a payment - I raised a claim, and eventually got my money back.

OP - I'd say your problem lies with Paddy Power Bingo, who for whatever reason don't want to pay, rather than Quidco.

As for voucher sites - they also play a part in deciding which way to buy something, be it via quidco/topcashback, using Nectar, or using a voucher - whichever works out cheapest for what you want to buy is the one to use.

The problem is not with paddy power, its 99% of the time because the click has been alined to a previously made visit - e.g. if you have visited a paddy power page on quidco, clicked through to them but not completed, then found another link to paddy power on another site and clicked that then the last referrer who is credited with the transaction and commission.

The cashback quidco offers is exactly that, a quidco offer - its not a paddy power offer and its not directly paddy power's reponsibility.

d.ross_2

visidigi wrote: »

Quidco is not specifically dealing with the companies themselves, they are dealing with the affiliate networks - it is those networks who decide where to spend the budget they have and with which end publisher, be it quidco, topcashback or someone else.

In many cases they are actually dealing with the companies. Maybe not with huge companies, but they usually are with smaller companies

visidigi wrote: »

Its not last ditched efforts, its an estabilished medium for sale leads - its basically a front line sales route for the companies involved.

Yes I know it is an established medium for leads, which is why many companies do use it when they are struggling, as a last ditched effort. And this is probably why so many people don't get their cashback.

d.ross_2

redped wrote: »

Have you looked at Quidco recently? Pretty much most of the the big UK companies are on it - Vodafone, Orange, O2, Dell, Tescos, Argos, ASDA, Boots, B&Q, etc. - if these companies are in trouble, then the whole UK economy has had it ...

Obviously I'm not talking about big businesses.

redped wrote: »

As for voucher sites - they also play a part in deciding which way to buy something, be it via quidco/topcashback, using Nectar, or using a voucher - whichever works out cheapest for what you want to buy is the one to use.

I wasn't talking about quidco or nectar, I was talking about sites like vouchercloud, groupon, and vouchercodes, where you get a voucher code from them and then use it to get a discount for your purchse. At least they aren't going to come back to you and say 'sorry we have changed our mind, we want that discount back'. But with cashback sites it seems like it can be a lottery.

redped

d.ross wrote: »

Isn't it better to use voucher sites like www.vouchercloud.com and a few others, then you have your discount as soon as you purchase

d.ross wrote: »

I wasn't talking about quidco or nectar, I was talking about sites like vouchercloud, groupon, and vouchercodes, where you get a voucher code from them and then use it to get a discount for your purchse. At least they aren't going to come back to you and say 'sorry we have changed our mind, we want that discount back'. But with cashback sites it seems like it can be a lottery.

Sometimes it's better to use a voucher site, sometimes it's better to use a cashback site, and sometimes it's better to use a points site like nectar - it all depends on the level of discount/cashback/points - you can't say that voucher code sites are the best way each time.

If I'm buying something and can either use a voucher code for an instant £5 discount, or use quidco to (potentially) get £25 back several months later, I'd take a calculated risk and use quidco. Other times, I've used voucher codes as they give better discount.

Yes cashback sites can seem like a lottery, but I can only speak from my own experience which shows that the money usually comes through without any problems, so long as you're prepared to wait a few months.

d.ross_2

redped wrote: »

Sometimes it's better to use a voucher site, sometimes it's better to use a cashback site, and sometimes it's better to use a points site like nectar - it all depends on the level of discount/cashback/points - you can't say that voucher code sites are the best way each time.

Well that depends if what you want is available or not. But in general voucher code sites will be better.

To start with it isn't a gamble, and you receive the discount when you order, unlike cashback sites. With nectar you have to build up the points.

redped wrote: »

If I'm buying something and can either use a voucher code for an instant £5 discount, or use quidco to (potentially) get £25 back several months later, I'd take a calculated risk and use quidco. Other times, I've used voucher codes as they give better discount.

Well that's obvious, but it can work both ways. However in general you would find that the % discount offered would be similar on both sites

redped wrote: »

Yes cashback sites can seem like a lottery, but I can only speak from my own experience which shows that the money usually comes through without any problems, so long as you're prepared to wait a few months.

I can't understand why it takes a few months. Is it that the cashback sites hold the money for a while to invest or gain interest on?

I'm sure they are a safe gamble with most companies, especially the bigger ones. However as I said previously, some companies use them as a last ditched effort to gain sales when they are in trouble. So if they don't get themselves out of trouble then you are unlikely to get your cashback. So this means that you have basically been conned into buying from them.


Personally if I was going to get something like insurance from a big company, and the offer was only on a cashback site like quidco then I would use it. But if I was buying something like a bed for example, then I would use a voucher code site like vouchercloud, then I would use the voucher code site as it would be the only way to guarantee the discount.