Help please.....windows 7 won't open security centre

bossymommy

Can anyone help? My sons laptop is having problems. Avg disapeared and i cannot re-install. Security centre wont open and i cant do any updates. I have tried system restore and that hasnt worked. Have tried running MalwareBytes in safe mode but that didnt find anything. Have tried windows hotfix....still nothing. Ccleaner has done what it needs to...still nothing! Any other suggestions? Have no antivirus at the minute and am worried :-(. Any help will be much ppreciated

bossymommy

Thanks.Here is the Hijackthis log. Am just looking into the other things you suggested

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 15:57:33, on 16/06/2011
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\ASUS\ATK Package\ATKOSD2\ATKOSD2.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControlUser.exe
C:\Program Files (x86)\ASUS\Wireless Console 3\wcourier.exe
C:\Users\lewis\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\Z5CO3C3M\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://asus.msn.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
O3 - Toolbar: Support.com Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
O4 - HKLM\..\Run: [HControlUser] C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControlUser.exe
O4 - HKLM\..\Run: [Wireless Console 3] C:\Program Files (x86)\ASUS\Wireless Console 3\wcourier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
O23 - Service: ADSM Service (ADSMService) - ASUSTek Computer Inc. - C:\Program Files (x86)\ASUS\ASUS Data Security Manager\ADSMSrv.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: ASLDR Service (ASLDRService) - ASUS - C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\ASLDRSrv.exe
O23 - Service: ATKGFNEX Service (ATKGFNEXSrv) - ASUS - C:\Program Files (x86)\ASUS\ATK Package\ATKGFNEX\GFNEXSrv.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel(R) Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: Wireless PAN DHCP Server (MyWiFiDHCPDNS) - Unknown owner - C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel(R) Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel(R) Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
--
End of file - 7707 bytes

bossymommy

Hitman Pro found one trojan and one malware! Have quarantined them. Kapersky said all was well

RussJK

Did HitmanPro make a log? Do you remember which files they were?

Might be worth retrying Malwarebytes for a quick scan. Make sure it's updated beforehand.

RussJK

You should uninstall the Ask Toolbar, as it's spyware.

Minor issue, but if you go into Start, type 'msconfig' and enter, then go to Startups tab, you can untick Quicktime to save a few resources. It'll stop Quicktime autostarting:
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

Similarly, unless you have the 'realtime guard' activated in Superantispyware, there's no reason for it to autostart:
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

Speaking of SAS, might be worth a scan with that too!

GunJack

GenericAskToolbar needs to go. F2 - REG:system.ini: UserInit=userinit.exe often indicates a problem. I would have said combofix, but having avg on there won't let it run Mbam in normal mode if poss as a next step, with RKill first if you can download it/USB stick it across...

p.s. russ, check your p,m box

bossymommy

Didn't make a log no, but the files are something to do with a website my son has been building! 12 years old and thinks he knows it all lol. Just doing another MalwareByte scan now but dont think it has helped. Still cant open anything to do with security :-(. Have even tried installing avast free but once installed says that it cannot be started....or something along those lines

bossymommy

GunJack wrote: »

GenericAskToolbar needs to go. F2 - REG:system.ini: UserInit=userinit.exe often indicates a problem. I would have said combofix, but having avg on there won't let it run Mbam in normal mode if poss as a next step, with RKill first if you can download it/USB stick it across...

p.s. russ, check your p,m box

Errmmm..could you explain that in english please lol. Sorry im not too good with things like this :-(. I just have a feeling he has deleted something to do with windows :-(

RussJK

See if running re-enable helps as it can restore the registry entries for system restore: http://www.tangosoft.co.uk/re-enable%20v2.html
Also double check in Start, type services.msc, and look for 'security centre' and make sure it's started, and that it's set to run automatically (delayed start).

bossymommy

Have unticked Quicktime. Cannot find Ask Toolbar anywhere to delete it :-(. And the Superantispyware is something that i just installed today as another forum suggested. That found 15 adware

bossymommy

RussJK wrote: »

See if running re-enable helps as it can restore the registry entries for system restore: http://www.tangosoft.co.uk/re-enable%20v2.html
Also double check in Start, type services.msc, and look for 'security centre' and make sure it's started, and that it's set to run automatically (delayed start).

Security Centre is set to run auto delayed start, but it isnt started and when i right click and start i get the error message " windows could not start security centre service on local computer. error 126 the specified module could not be found"