Nuisance calls from Vodafone

david39

If I get even one automated call from them they will get reported to TPS.

The problem here is that probably, when you signed your contract with Vodaphone, you will have given them authority to contact you "with marketing offers that they think may be of interest to you" - or words to that effect.

There may have been an opt-out or opt-in box for that - you need to look at the agreement you signed, but if you did grant that permission then TPS will not be interested.

In the main, TPS protects you from repeated marketing calls from companies who do not already deal with you. However, if the call originates from overseas and is being made by an "agent" for the company rather than the company itself then TPS are still unable to protect you.

Yolina

Techhead wrote: »

I don't think anyone would mind a single call to see if there was anything Vodafone could do.

But we are talking about multiple calls.

When I left Vodafone, I too, was inundated with these calls and they wouldn't take no for an answer.

Exactly...

I started getting calls 3 months before the end of my contract... at that point I requested to have my number taken off the dialer because despite telling whatever 3rd party Voda had passed my details to that I wasn't interested, they would keep calling . Once I had got my PAC (from the Web team, I didn't have the patience required to deal with the call centre), the calls started again within a hour of receiving it, and it was one call every 2 hours on the dot after that... turned out to be a "courtesy" call to ask why I wanted to leave :rotfl:

brightonman123

i really thinkk the law (data protection act?) needs to be changed, to make people opt IN, rather than try to opt out. of sales calls and mail etc..

a 1p per email tax was also discussed, down the pub.. (at great length.. ;-) - sounded good, but what if someone hacks your a/c, and sets a trojan / multimailer in your name..?

david39

I think that a code of practice amongst the major players in e-contracts does require the customer to opt-in rather than out.

I don't think it's law, but it is adopted by most big companies and I'm sure that Voda would be one of them.

However, I've seen several such contracts on web pages that ask the marketing calls question in three stages.

1 - Lengthy blurb ending with ....Tick this box if you do not want promotional mailing shots

2 - Lengthy blurb ending with ....Tick this box if you do not want your name passed on to third party companies

3 - Lengthy blurb ending with .....Tick this box if you would like to be contacted by us etc..etc..

You need to tick the first 2 boxes and leave the third one blank - the tendency for the unwary being to read the first question carefully, tick it, - second question, not so carefully, tick it and then just automatically tick the third - and it's the third question that scuppers you - you opted in when you didn't mean to.

victor2

david39 wrote: »

I think that a code of practice amongst the major players in e-contracts does require the customer to opt-in rather than out.

I don't think it's law, but it is adopted by most big companies and I'm sure that Voda would be one of them.

However, I've seen several such contracts on web pages that ask the marketing calls question in three stages.

1 - Lengthy blurb ending with ....Tick this box if you do not want promotional mailing shots

2 - Lengthy blurb ending with ....Tick this box if you do not want your name passed on to third party companies

3 - Lengthy blurb ending with .....Tick this box if you would like to be contacted by us etc..etc..

You need to tick the first 2 boxes and leave the third one blank - the tendency for the unwary being to read the first question carefully, tick it, - second question, not so carefully, tick it and then just automatically tick the third - and it's the third question that scuppers you - you opted in when you didn't mean to.

I've seen exactly the same too. I guess with any legislation the companies involved will find a way round it. With pages of T's & C's when you sign up for anything online, it's very easy to just keep saying OK. Must admit, I generally take the trouble to read them if I've handed over any personal information, but with devious tricks like that it's no use doing it just before you go to bed!

forgotmyname

Wife had a call today from vodafone, 08080600702 asking for me, Both phones are in my name.

They then asked if i had another number where i could be contacted on.. If they were vodafone then surely
they would know my other numbers. I have said to them several times now that my number is the main one.
Wife & daughter have the other 2.

Number appears to be from vodafone though.

Widelats

Ive had one too, a survey, "if you thought our team was very unhelpful please press 1....if you think average press 2, excellent press 3"

When i press 1 the old fashioned posh lady with a plum in her mouth (i think she does automation for British Gas too "Hello, and welcome to British Gas...." same person i reckon) says "I'm sorry, i did not understand that response, lets start again...."

Then i hung up, i was busy trying to get a ticket out of the metro machine so i wouldn't miss it, they didn't half call at a inconvienient time!