Nuisance calls from Vodafone

soil_2

I called Vodafone to leave, since then I have received 19 phone calls from multiple numbers, when I was on holiday etc., I told them I didn't want anything from the first time but the latest call is an auto-dialer which begins 'Hello this is an automated call from Vodafone, we know you're busy....'

Yes I am busy, now F.O.A.D. and don't call me by computer, in fact don't call me ever, just go to hell.

Yolina

Yeah, they do that... absolute PITA (I started getting them 3 months before the end of my contract, despite having the "no marketing calls" preference on my account) best way I found is to post on the Voda forum and ask the mods to be taken off the dialer (there's quite a few threads on the subject already)

Vodafone

Hi soil,

I am sorry that you have continued to get these unwanted calls.

Yolina is absolutely right, we can have your number taken out of the dialler. Drop us an email to the address shown on our profile page here with WRT135 in the subject and we will arrange that for you.

Kind regards,

Heidi
Web Relations Team
Vodafone UK

DVardysShadow

Vodafone_company_representative wrote: »

Hi soil,

I am sorry that you have continued to get these unwanted calls.

Yolina is absolutely right, we can have your number taken out of the dialler. Drop us an email to the address shown on our profile page here with WRT135 in the subject and we will arrange that for you.

Kind regards,

Heidi
Web Relations Team
Vodafone UK

Doesn't it occur to you that you ought to control the morons who run the autodialler rather than waiting until you have really annoyed your leaving customers?

If there is one thing which destroys a customer relationship it is autodiallers - I can understand soil saying FOAD - this nonsense has put me off ever having anything to do with your company.

victor2

DVardysShadow wrote: »

Doesn't it occur to you that you ought to control the morons who run the autodialler rather than waiting until you have really annoyed your leaving customers?

If there is one thing which destroys a customer relationship it is autodiallers - I can understand soil saying FOAD - this nonsense has put me off ever having anything to do with your company.

Presumably they don't do it to current customers as they realise it drives people away. Their thinking must be that the customer is leaving/left, so what the hell? Unfortunately, perhaps they are incapable of thinking that maybe the customer will come back one day unless we really annoy him...

One credit card company drove me to cancelling my account because of their stupid auto-dialers.

Yolina

The problem with Voda (well one of the many problems...) is that as soon as you're in the early upgrade window, they dish your details out to third parties (the "outbound sales team" in Voda-speak), who then keep calling offering you these "fantastic-only-available-today" upgrade deals and do not understand when you tell them you're not interested... I had a list of all the numbers they use which I picked up from all the threads on the Voda forum and added them all to my blocked numbers (with the simulated pick-up/hang up rather than diverting to voicemail) and asked the mods to take my number off the dialer too... made life much more pleasant until my number ported

ridethelightning

I am signed upto TPS and am about to cancel my vodafail contract as it runs out in about 2 weeks. If I get even one automated call from them they will get reported to TPS.

Vodafone

Hi guys,

I do understand that sometimes it can be frustrating to be contacted when you are not expecting it. The reason we will call customers who are leaving us is because sometimes we have offers or deals that we think might be attractive to them or beneficial. If we didn't do this, the customers who do take advantage of our offers would never have been aware of the fantastic deals available to them.

If it is the case that you are not interested and you no longer wish to receive the calls, you can either let the advisor know who is calling or get in touch with us and we can have your details taken out of the dialler.

Best wishes,

Heidi
Web Relations Team
Vodafone UK

ab7167

I get called about every month asking if I want an extra line - I must have told them a dozen times that OH in in contract to Orange and my 3 year old and 15 month old do not need a mobile. Then I say DO NOT CALL ME AGAIN ABOUT THIS - and they still do. Next time I may actually be very rude to them. Bah!

TwistedPsycho

Yolina wrote: »

The problem with Voda (well one of the many problems...) is that as soon as you're in the early upgrade window, they dish your details out to third parties (the "outbound sales team" in Voda-speak), who then keep calling offering you these "fantastic-only-available-today" upgrade deals and do not understand when you tell them you're not interested... I had a list of all the numbers they use which I picked up from all the threads on the Voda forum and added them all to my blocked numbers (with the simulated pick-up/hang up rather than diverting to voicemail) and asked the mods to take my number off the dialer too... made life much more pleasant until my number ported

Disagree. My tie in was completed in the middle of May and since I because eligable for early upgrade some 70 days before that (so around 3 months now) I have not had a single call from them.

In fact the only time I get a call from Vodafone is after I have used 191 and its a customer satisfaction survey, which if I don't have time for it I hang up and generally then only get 1 text as a reminder.

Techhead_2

Vodafone_company_representative wrote: »

Hi guys,

I do understand that sometimes it can be frustrating to be contacted when you are not expecting it. The reason we will call customers who are leaving us is because sometimes we have offers or deals that we think might be attractive to them or beneficial. If we didn't do this, the customers who do take advantage of our offers would never have been aware of the fantastic deals available to them.

If it is the case that you are not interested and you no longer wish to receive the calls, you can either let the advisor know who is calling or get in touch with us and we can have your details taken out of the dialler.

Best wishes,

Heidi
Web Relations Team
Vodafone UK

I don't think anyone would mind a single call to see if there was anything Vodafone could do.

But we are talking about multiple calls.

When I left Vodafone, I too, was inundated with these calls and they wouldn't take no for an answer.

This was a while ago, so it seems that it's a long standing practice of Vodafone.