Santander won't close credit card as it is 1p over!

rumdiddlyum

its ridiculous

dippy

park_gate wrote: »

If you read the OP you will see he paid off the balance so it was zero then by mistake a DD went through 10 days later for 1p putting the card into credit by 1p.

The OP want to cancel the card but the bank refused because they owed him a 1p.

He said forget about the 1p but they refused to cancel and the saga began.

I did enjoy this thread and it is always funny when people get on their soapbox without understanding the issues.

It also show how it is always a good idea to pursue a claim when you think you have been badly treated.

Terry

Guys, keep it real please!! All minimum payment or even full payment DDs to credit cards go through even if the card holder made a payment that month.

There was never anything wrong with the DD and there shouldn't have been an indemnity.

Natwest and Santander bent over backwards for the OP because of him making a complaint to the FOS.

dippy

pvt wrote: »

And the DD for 1p was not a mistake, it was the correct payment for Santander to collect. What screwed the system up is the OP paying 1p when he shouldn't have.

The OP may not have known any better. Santander screwed the whole thing up by fobbing the OP off to Natwest to do that DD indemnity when there was no justification to.

Santander has just managed to cause their competitor, Natwest, to waste many hundreds of pounds on this saga.

park_gate

dippy wrote: »

The OP may not have known any better. Santander screwed the whole thing up by fobbing the OP off to Natwest to do that DD indemnity when there was no justification to.

Many years ago the banks provided a service so they would have probable stopped this problem from happening in the first place.

Now days the bank staff are only interested in how they are going to meet their sales targets. So having customers who "don't know any better" is probable seen as an advantage when selling poor value products although it backfired in this situation.

Santander has just managed to cause their competitor, Natwest, to waste many hundreds of pounds on this saga.

I suspect this is not true but if it is I would be very concerned that they are very inefficient.

As we all own 84% of The Royal Bank of Scotland there should be calls to get something done about this!

Terry

dippy

park_gate wrote: »

I suspect this is not true but if it is I would be very concerned that they are very inefficient.

As we all own 84% of The Royal Bank of Scotland there should be calls to get something done about this!

Terry

It is true. The Santander lady didn't want to issue a cheque of 1p back to the OP to close the account. It would probably have cost Santander more to print the cheque, put it in an envelope, put a stamp on it, plus a bit of their employee's time.

Instead the Santander lady fobbed the OP off to Natwest on a fool's errand, so that he would waste a clerk's time, plus he managed to get a manager involved, so more wasted time+money. The OP also managed to trigger an internal enquiry at managerial level at Natwest, involving even more employees and even more costs to Natwest. Plus Natwest had to "pay compo" to the OP.

Note that at no point did the OP say Natwest was abusive in his first post, just that the manager "flipped" and said that it was a total waste of his company's time and money, which was correct.

In total, I would say that the whole saga must have cost Natwest at least a couple of thousand pounds in employee's time and effort! :eek:

park_gate

There are a few things that puzzle me about this saga and perhaps the OP can clarify.

How did the OP end up owing the bank 1p right at the start?

If a direct debit was set up, even to pay only the minimum, the DD would normally be set to clear the full amount rather that leave a 1p balance.

Why did the OP go to the bank to clear the balance of 1p?

This seems a bit strange when they had set up a DD. It doesn’t seem worthwhile in shoe leather never mind travelling cost.

Why didn’t the OP cancel the card straight after clearing the 1p balance?

If the OP was in the branch to clear the balance it seems a bit strange to wait until after the DD to try and cancel the card.

Or could it be that the OP is a Troll?

Terry

dippy

A minimum payment DD gets paid whether the account holder pays money in or not to the credit card account.

This is often highlighted on your statement etc. The OP didn't understand this and paid 1p extra which put the credit card account in credit. Then Santander thought it would be a waste of their time to issue a cheque of 1p so that they could close the account, thus fobbed him off to Natwest.

park_gate

dippy wrote: »

In total, I would say that the whole saga must have cost Natwest at least a couple of thousand pounds in employee's time and effort! :eek:

Could you please provide the evidence you used to base this estimate?

If your accusations of bureaucracy and inefficiency are true then this is of public interest as we are all major shareholders in RBS after we bailed them out.

Terry

park_gate

dippy wrote: »

A minimum payment DD gets paid whether the account holder pays money in or not to the credit card account.

This is often highlighted on your statement etc. The OP didn't understand this and paid 1p extra which put the credit card account in credit. Then Santander thought it would be a waste of their time to issue a cheque of 1p so that they could close the account, thus fobbed him off to Natwest.

I was questioning the OP strange behaviour and their attitude to shoe leather.

I fail to see how anyone can answer this question other than the OP.

Terry

dippy

park_gate wrote: »

Could you please provide the evidence you used to base this estimate?

If your accusations of bureaucracy and inefficiency are true then this is of public interest as we are all major shareholders in RBS after we bailed them out.

Terry

Easy, just look up the OP's first post and post #36, tote up the amount of procedures that he's managed to trigger at Natwest (clerk's time, manager's time, managerial level investigation, further investigation of the manager, HR, paperwork, possibly committee decisions etc). Think about the hourly rate of branch level, mid-level and possibly senior level management staff.

The costs easily run in the thousands for Natwest.