**QUICK**Moshi Monsters Mash Up Trading Card (Box of 36 Packets) 0.75p @ amazon

Cypherite

Siren1974 wrote: »

Just a thought. By them refunding in full and telling us to keep the cards that have been sent, is that in a way offering some form of compensation and by us accepting them we waive any more rights?

I spoke to somebody and was offered this and told them that I didn't accept.

I've put my complaint into writing.

Siren1974

I've just received this from Amazon. Don't really think it counts for much. I think the complaint should fall firmly at the door of The Entertainer


Thank you for contacting Amazon.co.uk Marketplace.

I am sorry to learn that your Amazon Marketplace order #xxxxxxxxxxx was not as described.

Please be informed the seller is the responsible person for describing the item, we suggest the sellers to describe the the item correctly and we found that the seller had failed to do it in this instance.

I have forwarded your message to our internal team who review seller activities as part of any investigation in possible violations of our policies.

Although for account privacy reasons, we can’t disclose the outcome of any investigation we perform, I’d like to take this opportunity to thank for your vigilance and for highlighting this. Information received from our customers performs a vital role in maintaining the integrity and security of our Marketplace platform.

I understand that you wrote to the seller regarding this situation; this was the best action to take. Amazon.co.uk is ready to assist you, but we would ask that you give the seller a chance to respond and resolve the issue.

All purchases on Marketplace can be covered by the A-to-Z Guarantee, which is a convenient self-service option. When 3 business days have passed since you tried to contact the seller, you may file a claim online for full reimbursement of your order cost, if you are eligible under its terms.

If 3 business days have already passed, or you have received a reply from the seller but you are still not satisfied, you may file a claim online for full reimbursement of your order cost, including shipping. The guarantee is located online at :

http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=3149571

Thank you for shopping at Amazon.co.uk Marketplace.

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Cypherite

I'd suggest you contact them directly.

[EMAIL="customerservice@thetoyshop.com"]customerservice@thetoyshop.com[/EMAIL]
[EMAIL="homeshopping@theentertainer.com"]homeshopping@theentertainer.com[/EMAIL]

Entertainer (Amersham) Ltd.
Registered Office: Boughton Business Park, Bell Lane, Little Chalfont, Bucks. HP6 6GL

jakeh44

Cypherite wrote: »

I spoke to somebody and was offered this and told them that I didn't accept.

I've put my complaint into writing.

This is what I will be doing the moment I receive my order and it does not match exactly the contract both parties committed to.

I also have a voice message from The Entertainer on my phone that tells me they knew what my order was.

I did think The Entertainer might be a small family company and I'd have let it go. But they are not so it's time to dig out the trenches for some warfare and think about the next move. :think:

Siren1974

Right, I have sent the mother of all complaint emails. I'm not expecting a pleasant reply. Think I need a cup of tea now lol

Cypherite

Siren1974 wrote: »

Right, I have sent the mother of all complaint emails. I'm not expecting a pleasant reply. Think I need a cup of tea now lol

Want to share it? Sounds a good read.

Siren1974

Sorry, I went and did a water change in my aquarium. Happy fish make me happy lol. I'm not going to post on here. I've lurked and seen too many arguments in this place. I'm sure there'll be something in my email that will annoy someone. I did mention "breach of contract" and "loss of bargain". I've always accepted when companies cancel orders so I'm not really feeling good about myself for being so mean lol

jakeh44

Siren1974 wrote: »

Sorry, I went and did a water change in my aquarium. Happy fish make me happy lol. I'm not going to post on here. I've lurked and seen too many arguments in this place. I'm sure there'll be something in my email that will annoy someone. I did mention "breach of contract" and "loss of bargain". I've always accepted when companies cancel orders so I'm not really feeling good about myself for being so mean lol

In my letter I've told them they'll be swimming with my fishes.

ged1980

Why not let it go and move on to the next one.

It is not false advertising it was a pricing error and the company are giving refunds and letting you keep the cards thats better than some of the other pricing errors we see on here where they just refund you and thats it.

Wasting your time on this when you could be doing other things with your time have a good read through the board there has been many errors like this and some you win some you lose.

rippedoff3

I would let it go if i had my refund!!!

Got same email as siren from amazon.