BT Broadband useless during peak time (i.e. daytime)

SideB

bod1467 wrote: »

BT is BT. Even with Infinity you'd still be connected to the same backbone network. (Although BT may be allowing Infinity customers more freedom, but I can't say for sure). The reason O2 were better was because they were using BE's network, which is entirely separate from BT's.

If you were downloading at 2MB/sec on O2 then you likely had a sync speed of 18mbps or better, probably nearer 20mbps. This means your property is likely fairly close to the exchange - line length about 1.5km at a guess.

Are you on ADSLMax with BT? (Up to 8 meg). Or is it an ADSL2+ connection (up to 20meg)? (The speed test you posted suggests ADSLMax).

The person I spoke to told me that Infinity would be done through fibre optics and it would be different to the service I received before?

Does anyone know how big the difference would be by any chance? My main concern is them limiting what I can do with my internet during "peak" time!

macman

If you go to the Infinity site and put your number in it will give you a speed estimation.
Infinity is FTTC (fibre to the cabinet), not fibre to the home.
If you would post your router stats then people could give you actual advice rather than speculation.
Why not just upgrade to the highest ADSL BT BB package (which is not throttled)-you haven't said yet which tariff you are on?

SideB

macman wrote: »

If you go to the Infinity site and put your number in it will give you a speed estimation.
Infinity is FTTC (fibre to the cabinet), not fibre to the home.
If you would post your router stats then people could give you actual advice rather than speculation.
Why not just upgrade to the highest ADSL BT BB package (which is not throttled)-you haven't said yet which tariff you are on?

The speed is higher on the Infinity site but I don't get whether I'd have my speed limited or not in day times with it...

I have BT Total Broadband Option 3 which I thought is the highest so i'm not sure why my speed is being throttled ?

And sorry, are these the stats you''d like:

ADSL line status
Connection information
Line state Connected
Connection time 1 day, 0:49:46
Downstream 8,128 Kbps
Upstream 448 Kbps

maninthestreet

SideB wrote: »

The person I spoke to told me that Infinity would be done through fibre optics and it would be different to the service I received before?

Does anyone know how big the difference would be by any chance? My main concern is them limiting what I can do with my internet during "peak" time!

I was getting no more than 2Mbps (Comms. speed should always be quoted in units of bits, not Bytes) with BT Home Hub 1.0. After upgrading to BT Infinity, I now get up to 31Mbps.

macman

SideB wrote: »

The speed is higher on the Infinity site but I don't get whether I'd have my speed limited or not in day times with it...

I have BT Total Broadband Option 3 which I thought is the highest so i'm not sure why my speed is being throttled ?

And sorry, are these the stats you''d like:

ADSL line status
Connection information
Line state Connected
Connection time 1 day, 0:49:46
Downstream 8,128 Kbps
Upstream 448 Kbps

There is a 40GB data cap on the cheaper Infinity service I think, which is a bit of a joke for a fast service.
Your router is synching at more than 8Mbps, so clearly something is awry. That fig is in line with what the BT checker said you should be getting (in fact slightly better).
Do you have your attenuation stats from the router too?
I'd go back to BT and as why you are not getting the speed you line appears to support, even at off peak times. You need to speak to someone in second level support, not the script monkeys.

Mike..Huntshaven

Moved from B.T to Virgin and got a great deal on 50mb cable, it is awesome

SideB

Thanks The BT lady said I'd have unlimited access on Infinity since I have no cap at the moment too. I'm just going to wait until they install it next Monday and hopefully it's all good.

I worked out that if I look at the cost of staying with BT and upgrading to Infiniyt for the next 18 months, and completing my contract with BT then moving to O2 for the next 12 months, that I'd be £40 better off with O2 (not taking account of the £120 cashback I can also get for them) but that also means having crappy internet for the next 6 months, because I can't get Infinity without committing for 18 months. As long as Infinity lets me use iPlayer etc during normal hours, I'll be happy!

SideB

Mike..Huntshaven wrote: »

Moved from B.T to Virgin and got a great deal on 50mb cable, it is awesome

What deal did you get? I have Virgin TV already!

macman

I think you are going too fast on this. Without knowing the cause of the restriction, if you're not capped on Option 3, the the reason is more likely to relate to something on your PC, extension wiring, or wireless set up. Switching to Infinity will not change that. However, Infinity should resolve any contention issues.
How are you connecting at present, ethernet or wireless? if the latter, try changing the wireless channel on the router.

warehouse

Macman is right, slow down and find the problem first. You have a good speed to the internet, confirmed and tested, so let's try a few more things first.

I'd like to know what other software is running on your PC in the background. I'm taking a guess now that it's either an anti virus program or an anti malware program that might be checking every single byte of data coming into your PC. This would slow things down severely. Can you let us know what you have running? You can usually see the major programs by looking in the bottom right hand corner of the screen.