Halifax Reward Account want me to go in Branch?

Andystriker

Hi All,

I have 3 Reward accounts opened up before they restricted them to one.

When I logged into on line banking today, on two of them, I cannot look at the transactions or make any payments.

I have rang the online helpdesk and they want me to go into a branch with photo ID.

Anyone know whats going on???

Should I only mention one of the accounts that seems to be blocked and then go into another branch the following day and mention the other one?

McKneff

You shouldnt have 3 reward accounts, the most you can have is 2

One in your own name and one in a joint account with a parther

YorkshireBoy

McKneff wrote: »

You shouldnt have 3 reward accounts, the most you can have is 2

One in your own name and one in a joint account with a parther

Now yes. But up until October 2009 you could open 3 (any mix of Reward, Ultimate Reward, Sole, Joint).

As far as I'm aware the new post-Oct 2009 T&Cs are not retrospective. At least I hope not because I have 4 in my sole name!

rb10

Andystriker wrote: »

Should I only mention one of the accounts that seems to be blocked and then go into another branch the following day and mention the other one?

Only if you want to create extra work for yourself.

Is there any problem with telling them the whole story when you go into the branch?

Andystriker

rb10 wrote: »

Only if you want to create extra work for yourself.

Is there any problem with telling them the whole story when you go into the branch?

No only I did not want them to close two of my Reward Accounts. But if they do then so be it, the free fivers were good while they lasted:)

savemoney

I had to go in recently with ID, maybe they are tightening up due to money laundering etc

Andystriker

savemoney wrote: »

I had to go in recently with ID, maybe they are tightening up due to money laundering etc

Hi savemoney,

This is what I suspect is the reason. Did they keep you in the branch long. (Will I have time in my dinner hour?)

PS Sorry to hear about your Mum

savemoney

No I was in and out fairly quickly apart for the usual queue. I also opened a credit card (reward clarity)for OH and spend £300 per month and get £5 back. So use it for weekly shop

pinkdalek

Maybe you've failed security on the phone and that is the reason you need to call in a branch with ID, they may have placed a note on your accounts which has blocked you from accessing them online.

jambosans

YorkshireBoy wrote: »

As far as I'm aware the new post-Oct 2009 T&Cs are not retrospective. At least I hope not because I have 4 in my sole name!

They are retrospective, HBOS have simply not enacted their rights under the terms & conditions to close/ downgrade offending accounts.

YorkshireBoy

jambosans wrote: »

They are retrospective, HBOS have simply not enacted their rights under the terms & conditions to close/ downgrade offending accounts.

Thanks for that. I now see that they use the word "hold" in the T&Cs. For some reason I thought they used "open" or "apply for".