Cancel a claim from a PPI claim company

Mucky69

Hi, Well stupidly I went with Claims Advisory Group to claim my PPI. Basicly they called me up but I didnt really know much about it. So I went with them & now I have heard its easy just to do it yourself. Also I've just realised they charge 39% of the winning fee :mad:

I went to cancel the claims with them but they are saying they have already sent the claims to the banks & are waiting to hear back. But if I cancel with them I will get charged a fee (Unknown yet) of admin costs. I can just imagine this being pretty high.
Also they said, if the banks fall over and give a payout, they will charge the 39% anyway.

I have gone ahead & sent in my own claims direct to the banks any but this was before I knew about the admin fees from CAG.

I really dont know what to do? Has anyone been in the same situation?
I really wish I had looked into this before going forward with them. Stupid me /cry

dunstonh

Also I've just realised they charge 39% of the winning fee

Their charge is vatable as well. So, add another 20% to that.

I went to cancel the claims with them but they are saying they have already sent the claims to the banks & are waiting to hear back. But if I cancel with them I will get charged a fee (Unknown yet) of admin costs. I can just imagine this being pretty high.
Also they said, if the banks fall over and give a payout, they will charge the 39% anyway.

That is the position that most claims companies take and it is usually what their contract says. i.e. you cant cancel once the complaint has started.

I have gone ahead & sent in my own claims direct to the banks any but this was before I knew about the admin fees from CAG.

You cant have two complaints on the go. Once they realise a duplicate complaint has arrived, it will be put with your first complaint.

marshallka

Mucky69 wrote: »

Hi, Well stupidly I went with Claims Advisory Group to claim my PPI. Basicly they called me up but I didnt really know much about it. So I went with them & now I have heard its easy just to do it yourself. Also I've just realised they charge 39% of the winning fee :mad:

I went to cancel the claims with them but they are saying they have already sent the claims to the banks & are waiting to hear back. But if I cancel with them I will get charged a fee (Unknown yet) of admin costs. I can just imagine this being pretty high.
Also they said, if the banks fall over and give a payout, they will charge the 39% anyway.

I have gone ahead & sent in my own claims direct to the banks any but this was before I knew about the admin fees from CAG.

I really dont know what to do? Has anyone been in the same situation?
I really wish I had looked into this before going forward with them. Stupid me /cry

If they charge you an admin fee then surely they would agree that an admin fee should be a true cost of what is involved in your cancelling. (after all they are fighting the corner of the consumer!!)

Have they said how they would get the 39% out of you? Would the bank not pay over to you direct IF you win that is now you have given instructions for this. If it is they sue you over the charges then lets hope they have gone by the book themselves in obtaining your business and their contract is up to scratch. They will know all about this though being a reclaim company!

Mucky69

dunstonh wrote: »

Their charge is vatable as well. So, add another 20% to that.

OMG, damn vultures... So may as well say goodbye to about 50% then

That is the position that most claims companies take and it is usually what their contract says. i.e. you cant cancel once the complaint has started.

Well I spoke to someone from there & he said I could cancel it but if it comes back from the banks saying yes, here is £.. then its the above charge. But if they say No, then it can be canceled. As they then wouldnt bother sending it to the Ombudsman.

You cant have two complaints on the go. Once they realise a duplicate complaint has arrived, it will be put with your first complaint.

Oh I see.

What would do you think I should do?
Just let them carry on & sting me with the 50% or suck up the admin fee (If the banks do say no) & do it myself?

How much do you think the fee they charge would be?

Mucky69

marshallka wrote: »

If they charge you an admin fee then surely they would agree that an admin fee should be a true cost of what is involved in your cancelling. (after all they are fighting the corner of the consumer!!)

Have they said how they would get the 39% out of you? Would the bank not pay over to you direct IF you win that is now you have given instructions for this. If it is they sue you over the charges then lets hope they have gone by the book themselves in obtaining your business and their contract is up to scratch. They will know all about this though being a reclaim company!

Well the 39% +vat would be on the winning sum. If what dunstonh is saying is true about duplicate claims will be merged into 1, then I assume it would merge with the CAG as they would have got there 1st.

Has anyone had dealings with CAG before?

I hate feeling like an idiot as Im such a newbe at these sort of things

marshallka

Mucky69 wrote: »

OMG, damn vultures... So may as well say goodbye to about 50% then


Well I spoke to someone from there & he said I could cancel it but if it comes back from the banks saying yes, here is £.. then its the above charge. But if they say No, then it can be canceled. As they then wouldnt bother sending it to the Ombudsman.



Oh I see.

What would do you think I should do?
Just let them carry on & sting me with the 50% or suck up the admin fee (If the banks do say no) & do it myself?

How much do you think the fee they charge would be?

What would it "cost" them to cancel the contract in fair terms? I realise they are not really regulated in this sense BUT they do make complaints about fairness to the consumer? Perhaps a SAR to them to see the work they have done for you?

Why would they not have sent your complaint to the Ombudsman if you had lost? Did they give reasons for this? Was it that your complaint was outside of jurisdiction of FOS anyway?

marshallka

Mucky69 wrote: »

Well the 39% +vat would be on the winning sum. If what dunstonh is saying is true about duplicate claims will be merged into 1, then I assume it would merge with the CAG as they would have got there 1st.

Has anyone had dealings with CAG before?

I hate feeling like an idiot as Im such a newbe at these sort of things

But surely YOU are the one that the data/complaint/claim or whatever is about and you are the one allowed to say who and who is not going to be dealing with complaint. I have no idea on the legalities here but I would think if you cancel a third party and you have troubles with a third party then its up to you and the third party to sort out? I would see what others think on this one???

Mucky69

marshallka wrote: »

What would it "cost" them to cancel the contract in fair terms? I realise they are not really regulated in this sense BUT they do make complaints about fairness to the consumer? Perhaps a SAR to them to see the work they have done for you?

Why would they not have sent your complaint to the Ombudsman if you had lost? Did they give reasons for this? Was it that your complaint was outside of jurisdiction of FOS anyway?

Well if I send them a cancelation letter (Cant be an email, surprise surprise) then I assume it will get cancelled once it gets rejected from the bank. But if they get the rejection back from the bank & I havnt canceled it, then they will go to the Ombudsman as normal.

What is a SAR? How would I go about doing that?

Well to be honest, seeing what you have to do to do it yourself, its not exactly allot of work. But sadly this is business.

Im abit stumped to what to do next..

amersall

Why cant you cancel now and do away with their services and just pay a cancellation fee?.
You should be able to do this now, and how can they charge you an end fee if you do not want to proceed with them and pay a cancellation fee?.

Lets face it, all they have done is send a letter (most prob a template!).

Mucky69

amersall wrote: »

Why cant you cancel now and do away with their services and just pay a cancellation fee?.
You should be able to do this now, and how can they charge you an end fee if you do not want to proceed with them and pay a cancellation fee?.

Lets face it, all they have done is send a letter (most prob a template!).

I think the issue is that they have already sent off the claims to the banks. So its like they own the claim if the banks say ok.
Dont really want to cancel it & pay a fee & then also have them come back to me saying we won you this & thanks for 50% :S

I really dont understand it but would be nice to know where I stand on this though.

ARCHIE1973

we were using a claims handling company that charged 25% +vat they approached our lender then sent all info to fos when lender rejected the complaint. They were absolutely useless 1 or 2 letters in 18 months no phone calls, every time we wanted an update we had to ring them. End result we rang them and sacked them over the phone no letter. Obviously they threatened that if our complaint was upheld and we got some money back they would still want their fee. If i were you and you are confident of handling this yourself contact your banks and tell them not to communicate with claims advisory anymore only with yourself this they should agree to do, then if you do win any compensation claims advisory will never know. Worst case scenario would be they some how find out your complaint has been upheld and you have recieved a refund of ppi. They then may take you to small claims court and you get the chance to argue your case in front of a district judge . Worst case judge finds in their favour and you have to pay them their fee. Call their bluff and see if you can ride it out. Dont be bullied.