Cancel a claim from a PPI claim company

Mucky69

ARCHIE1973 wrote: »

we were using a claims handling company that charged 25% +vat they approached our lender then sent all info to fos when lender rejected the complaint. They were absolutely useless 1 or 2 letters in 18 months no phone calls, every time we wanted an update we had to ring them. End result we rang them and sacked them over the phone no letter. Obviously they threatened that if our complaint was upheld and we got some money back they would still want their fee. If i were you and you are confident of handling this yourself contact your banks and tell them not to communicate with claims advisory anymore only with yourself this they should agree to do, then if you do win any compensation claims advisory will never know. Worst case scenario would be they some how find out your complaint has been upheld and you have recieved a refund of ppi. They then may take you to small claims court and you get the chance to argue your case in front of a district judge . Worst case judge finds in their favour and you have to pay them their fee. Call their bluff and see if you can ride it out. Dont be bullied.

Ok, will give the banks a call & see if I can stop them. I need to find out how much the admin fee is going to be before I do though. If its 100 of pounds then I will have to just let them carry on as it may cost me more than what I could win.

What was their canceling fee btw & did you pay it?

From what Marshallka mentioned about a SAR. Can someone let me know what it is & how would I go about doing that?

magpiecottage

Why exactly do you think you were missold anyway?

The reason I ask is that simply not reading the information put to you before signing up is not a missale and - well - it seems that you might be a bit prone to that!

Mucky69

The reason I ask is that simply not reading the information put to you before signing up is not a missale and - well - it seems that you might be a bit prone to that!

Its only since recent times, that I found out its easy enough that the individual can easily claim on their own. So that is what I did and Im sure Im not the only one now who does as well!
If it wasnt for this reason then I wouldnt have opened this thread & just kept with the claims company.

Dont try to make out that im naturally incompetent!!!!! :mad:

magpiecottage

Mucky69 wrote: »

Dont try to make out that im naturally incompetent!

It was you who said:

Mucky69 wrote: »

Hi, Well stupidly I went with Claims Advisory Group to claim my PPI.

I really wish I had looked into this before going forward with them.

Anyway, thus far, you have not given any indication why you feel you were missold

Mucky69

magpiecottage wrote: »

It was you who said:

Saying Im a newb in these sort of things doesnt state I am naturally, meaning in everything!!!!!!

Anyway, thus far, you have not given any indication why you feel you were missold

This thread is not about "Do I think I was missold PPI" & if it was I wouldnt be trying to claim!!!
Why dont you actually help in what this thread is about & not try to sound like you work for the banks!!! If you you dont have any relative info to add, then please leave this thread alone.

Can anyone else give me some ideas?

Princess_Stanny

Hi there

My bf has recently gone with a claims company too. He did receive paperwork from CAG but I thought the rate of 39% was too high so he went with someone else. I did want to do it myself but was worried about messing it up for him plus I'd just had a baby and was pretty busy. Anyway, reading through the T&C's (for CAG) I just thought I'd mention the 39% INCLUDES VAT so it would not be added on.

Secondly, paragraph 12 of the T&C's which relates to ending the agreement states:

"12.4 If you give notice to end this agreement after the initial cancellation periods set out in para 11 and after we have received an offer of a refund from a defendant the fee set out in para 5 will become due..."

Therefore my understanding is that so long as they have not actually received an offer of refund from the bank you should be able to cancel without owing them anything. However, cancellation must be given in writing with 14 days notice (follow the instructions in para 16) and personally I would make sure the bank is aware that you no longer want them to contact CAG (I would call and then follow up in writing).

I do not imagine the CAG will give up easily so prepare for a fight but I think they make out you cannot cancel just to scare. Surely there must be some way out of the agreement say for instance if their services were rubbish!!

Anyway, let us know how you get on, I would be very interested as I say am going to try doing the same thing for my bf but haven't seen his T&C's yet.

PSx

Princess_Stanny

Just been reading the T&C's again and want to back track slightly on what I said earlier. 12.4 still stands but I have come across para 6 which does state they are entitled to recover reasonable charges.

Have also just founds out from my bf that he did go with CAG so he's in the same boat! I have no idea what they will consider reasonable charges but my guess is that they won't be reasonable. Plus they will expect the money up front I'm guessing and won't be able to rely on the PPI money as claims have not gone through. Am also annoyed as my bf is claiming PPI from Barclays loan, Barclaycard and Halifax so the two Barclays should've been guaranteed due to their announcement today....however have just found out that the loan claim hasn't been sent off as they are still trying to get his loan account number. On the plus side this means they can hardly charge big fees for this one.

If there is anyway you can argue that they have not held up their part of the agreement then try that but they're so wide that there's no much to go on!

PSx

Mucky69

Hey, thanks for the info. He def does sound like he is in the same boat then as me. I wouldnt be surprised if everyone tries to get out of the claims with any PPI company & do it their selves now.
Well I went with CAG quite awhile ago but they hardly ever communicated with me in that time. Its only since Ive mentioned about to cancel all claims with them that they started communicating.
But I will def cancel with them though & battle the after effect later. After I have, I will be calling all the banks & making sure they dont deal with CAG anymore on my behalf just to make sure.

Its funny, they sent me an Ombudsman form & a questionare to fill in for one of the banks yesterday. The paperwork for both are exactly the same as the ones you can download from this website. This just gives more evidence that you should just do the claims yourself.

So are you going to try to get out with CAG & do it yourself? Yes, pretty good news on Barclays & Im sure other banks will follow suit :rotfl:

Princess_Stanny

Not sure what he's going to do, the problem will be paying the upfront costs they try to impose. They are allowed to charge reasonable costs but who knows what they will be. If they haven't even submitted your claim to the banks then u should defo try and cancel, I mean how much can they charge when they haven't even done the main bit??

So what did they say when you said you wanted to cancel? My guesses is that they're doing the work now so they can show a breakdown of their charges?

Nick_george92

Hope you don't mind me jumping in here, not sure if you've solved the problem or not. Generally a CMC or firm can charge for their work if you withdraw your claim after it's cooling off period, which is 14 days or in rare cases, slightly more.

You need to go through your contract with them if you want to dispute having to pay but it's important to see it from their angle. I'm sure that when you go seek work, you expect to be paid for it. CMCs are no different.

Firms are regulated too, they must tell you that you can claim PPI by yourself and not suggest using their service has a more favourable outcome. You can ask them to listen to the original sales call to determine if that happened or not. If not, you can definitely get some reductions from their fees. They also have to tell you about their costs, inc. termination fees. So if that wasn't mentioned, you would have good grounds to contest that fee.

Otherwise, i'm afraid the lesson to learn here is read the small print and do your research! No firm/business will accept an excuse that you didn't read your contract with them.

Hope this helped - be interested to see how you get on.