CLOSED: Quidco Question and Answers - please see new thread

quidco_Company_Representative

DismissTheCynic wrote: »

I ordered virgin media though Quidco but the cash back didn’t track properly. I have used Quidco numerous times and know what I am doing. I raised a complaint to Quidco and the referred to to virgin. After many many months I am now left with no cash back (£120) which was the only reason I went to Virgin.
I complained to virgin but they are next to useless. I can see online that lots have people have had the same issue. How can I resolve and get my cash back?

Oh no! I'm so sorry to hear that you're still waiting on the cashback for this one Please could you send over an email to Joseph@quidco.com and I'll get that looked into for you

Greengage

Why does Quidco refuse to give its members (even so-called Premium members) specific reasons when cashback is declined? I'm fed up with getting a random selection of generic excuses rather than a meaningful explanation of what has actually gone wrong with an individual transaction. I've just completed a long exchange directly with one retailer who told me the reason for declined cashback given by Quidco was inexplicable. Quidco has clearly made a commercial decision not to be open and transparent about the handling of claims; unfortunately that leaves long-standing members like me extremely suspicious and disenfranchised that the company is hiding behind a wall of secrecy motivated by profit.

quidco_Company_Representative

Greengage wrote: »

Why does Quidco refuse to give its members (even so-called Premium members) specific reasons when cashback is declined? I'm fed up with getting a random selection of generic excuses rather than a meaningful explanation of what has actually gone wrong with an individual transaction. I've just completed a long exchange directly with one retailer who told me the reason for declined cashback given by Quidco was inexplicable. Quidco has clearly made a commercial decision not to be open and transparent about the handling of claims; unfortunately that leaves long-standing members like me extremely suspicious and disenfranchised that the company is hiding behind a wall of secrecy motivated by profit.

Hey Greengage, we do hate to see cashback declined as well. Unfortunately, we are reliant on the retailer to provide the cashback or any decline reasons onto us so that we can pass this over to you

We try to get across as much information as possible but due to the nature of cashback being processed between ourselves and the retailer via third party affiliate networks we may not receive an in depth reason for the decline. We do always go back to challenge any decisions prior to contacting you though

I can have a look for you if you want to email over the retailer this refers to Joseph@quidco.com.

Greengage

quidco_Company_Representative wrote: »

Unfortunately, we are reliant on the retailer to provide the cashback or any decline reasons onto us so that we can pass this over to you

We try to get across as much information as possible but due to the nature of cashback being processed between ourselves and the retailer via third party affiliate networks we may not receive an in depth reason for the decline. We do always go back to challenge any decisions prior to contacting you though

I can have a look for you if you want to email over the retailer this refers to Joseph@quidco.com.

The fundamental problem here is that neither Quidco nor the retailers you promote accept proper responsibility for delivering advertised cashback to consumers. You blame retailers, the retailers blame you and there is no regulation of your business meaning no-one is held to account.

Specifically regarding my experience, if no "in depth reason" was given by the retailer then it was not for Quidco to just make something up and pass it off as a genuine, properly researched explanation! There is no point in sending you any additional detail because your colleagues Kyle, Jamie and Andy in Customer Support have already confirmed nothing further can be done by Quidco following the retailer's final decision.

Like @redredrobin I have reached the end of my tether with Quidco. I have already downgraded my account and intend to close it once remaining cashback has been confirmed, or more likely declined without clear reason.

quidco_Company_Representative

Greengage wrote: »

The fundamental problem here is that neither Quidco nor the retailers you promote accept proper responsibility for delivering advertised cashback to consumers. You blame retailers, the retailers blame you and there is no regulation of your business meaning no-one is held to account.

Specifically regarding my experience, if no "in depth reason" was given by the retailer then it was not for Quidco to just make something up and pass it off as a genuine, properly researched explanation! There is no point in sending you any additional detail because your colleagues Kyle, Jamie and Andy in Customer Support have already confirmed nothing further can be done by Quidco following the retailer's final decision.

Like @redredrobin I have reached the end of my tether with Quidco. I have already downgraded my account and intend to close it once remaining cashback has been confirmed, or more likely declined without clear reason.

So sorry to hear that you're looking to close your account, that is the last thing I'd like to hear! We do monitor all of our retailers and if we did see any significant discrepancies with a particular retailer we'd address this with them directly.

Cashback declines have no benefit to Quidco either so I do fully understand declines are frustrating. We do always go back to the retailer prior to contacting you with the decline reason and do have to respect their decision. If you want to send an email over to Joseph@quidco.com with any details of any particular order I'd be more than happy to have a look for you

Greengage

quidco_Company_Representative wrote: »

So sorry to hear that you're looking to close your account, that is the last thing I'd like to hear! We do monitor all of our retailers and if we did see any significant discrepancies with a particular retailer we'd address this with them directly.

Cashback declines have no benefit to Quidco either so I do fully understand declines are frustrating. We do always go back to the retailer prior to contacting you with the decline reason and do have to respect their decision. If you want to send an email over to Joseph@quidco.com with any details of any particular order I'd be more than happy to have a look for you

Your response illustrates perfectly my No.1 frustration with Quidco, Rather than listening to consumers and answering their questions and complaints directly you trot out generic, defensive statements from a pre-prepared script.:mad:

ceredigion

quidco Company Representative

What is going on with the debacle that is TSB cash back.

Yorkshire_Pud

bristolleedsfan wrote: »

Tried to submit a missing cashback claim both via Edge and Firefox browsers, keep getting this message despite me having ticked relevant box

[FONT=&quot]Please tick the checkbox to indicate that you have read and understood the declaration.
[/FONT]
[FONT=&quot]
[/FONT]
[FONT=&quot]Tried again today still the same as above
[/FONT]

Same here three months later! Must be an enduring problem that needs fixing. Only for me it’s a TSB claim. Have to do it by email.

Yorkshire_Pud

ceredigion wrote: »

quidco Company Representative

What is going on with the debacle that is TSB cash back.

Me too and several other money saving experts on this forum. There’s a thread about the promo and the subsequent problems now coming up, on the budgeting and bank accounts forum.

TSB don’t get the best press and here they are stuffing it up yet again declining valid cashback claims for those who took ‘advantage’ of the Quidco/tsb current account promotion. Wasting peoples time and effort as usual.

Will it take four months to resolve the claims!!

The promo is still going. Should people bother if they do everything right and then get declined without valid reason or in fact no reason given.

sunshineheart

I have also had TSB cashback declined when I have fulfilled all the t&cs.

Please can this be resolved in a more reasonable time frame than 4 months!,