CLOSED: Quidco Question and Answers - please see new thread

antrobus

TopCashBack_Company_Representative wrote: »

Hey everyone,

There are a lot of people wanting support today so please keep an eye out for your username in the message below


...

Oops, wrong thread?

molerat

TopCashBack_Company_Representative wrote: »

...................

Holy thread hi-jack Batman :rotfl:

cantcope

Has anyone had any trouble raising a claim?

I am trying to raise a claim as my cashback for ebay purchase tracked at 1% yet it was on a flash deal for 4% that day (it was a 10% off day in september few weeks back)... every time i fill in the form and tick the i've understood the t&c's it brings up an error clearing the form and telling me to tick the bloody checkbox

quidco_Company_Representative

Hey MSE faithful, apologies for my absence. The good news is that I'm back and here to answer any pressing questions you have about your cashback amounts. You can also message me at joseph@quidco.com with the transaction ID of any cashback amount in question and I will personally be able to check that out for you.

darkovo

darkovo wrote: »

Took out a Beagle Street Life Insurance over 6 months ago, which tracked. I've been paying the monthly premium ever since.

A big incentive going with them was the cashback, Quidco are saying it could take another 5 months to be confirmed.

Whats the chances if I cancel it but still get the cashback?

Regarding my question @quidco Company Representative, any stats on them paying after policy has been cancelled, even though I've already done 7-8 months now (minimum was 6 months to get cashback)?

cantcope

quidco_Company_Representative wrote: »

Hey MSE faithful, apologies for my absence. The good news is that I'm back and here to answer any pressing questions you have about your cashback amounts. You can also message me at joseph@quidco.com with the transaction ID of any cashback amount in question and I will personally be able to check that out for you.

Thanks for your help yesterday Joseph with my ebay claim

quidco_Company_Representative

darkovo wrote: »

Regarding my question @quidco Company Representative, any stats on them paying after policy has been cancelled, even though I've already done 7-8 months now (minimum was 6 months to get cashback)?

Allow me to look into that for you. Could you send an email with the details on the cashback in question so I can personally look into that for you. The email address you want to send that to is joseph@quidco.com

darkovo

quidco_Company_Representative wrote: »

Allow me to look into that for you. Could you send an email with the details on the cashback in question so I can personally look into that for you. The email address you want to send that to is [EMAIL="joseph@quidco.com"]joseph@quidco.com[/EMAIL]

Thanks Joseph for sorting out my cashback

OceanSound

Nick_C wrote: »

I'm having the same problem. Applied for the Tesco balance transfer card on 17 June. Immediately accepted. Tracked quickly. 3 July, get a message to say declined.

Tried to raise a claim, get the message "Unfortunately we are unable to investigate transactions for this merchant."...

I kept getting the same error. Like you, emailed the support team. After three months of waiting Quidco support has said Tesco Bank has declined the cashback quoting 'did not meet terms and conditions'. When I asked quidco support the specific term or condition that wasn't met, they said:

the retailer isn't obliged to confirm which term you didn't meet, but please be assured that we have challenged this with them prior to contacting you.

I then told Quidco ALL the terms and conditions had been met. THen I received a robotic reply:

Sorry that your claim has been unsuccessful this time. We have the claims process to challenge decisions and try to get the cashback for you on this occasion we have not been able to gain a positive decision this time.

quidco_Company_Representative wrote: »

Hi @voodooflux,

Apologies for any disappointment caused with that.

We will always try and help chase declined cashbacks further, however that is dependant on the reason provided by the retailer as regards why a cashback was declined.

Are you able to send the email address on your account to members@quidco.com with the subject line 'FAO MSE Social Team' so I can look into the exact reason for that decline.

Kind Regards,
Joseph
Quidco Company Representative

@Quidco Company Representative: I don't feel my cashback claim was chased-up properly. Especially since Tesco Bank didn't specify the term or condition that wasn't met. :sad:

quidco_Company_Representative

OceanSound wrote: »

I kept getting the same error. Like you, emailed the support team. After three months of waiting Quidco support has said Tesco Bank has declined the cashback quoting 'did not meet terms and conditions'. When I asked quidco support the specific term or condition that wasn't met, they said:

I then told Quidco ALL the terms and conditions had been met. THen I received a robotic reply:

@Quidco Company Representative: I don't feel my cashback claim was chased-up properly. Especially since Tesco Bank didn't specify the term or condition that wasn't met. :sad:

So sorry to hear that. Allow me personally look into that for you. Could you send me an email with the details on the cashback in question? Please send that email to joseph@quidco.com