CLOSED: Quidco Question and Answers - please see new thread

janiebaby29

you are not the only person who has noticed this , im still waiting for my one from currys in november and that was with the ten pound cashback

quidco_Company_Representative

molerat wrote: »

Working ok now.

Hey @molerat

I am glad to hear that is working fine now.

Do not hesitate to get in touch with our lovely customer support via your support tab or social media (Twitter & Facebook) and we'll be able to check any issues for you.

Enjoy your day too!

Kind Regards,

Joseph
Quidco Company Representative

quidco_Company_Representative

voodooflux wrote: »

Feeling immensely disappointed by my recent experience with Quidco and Tesco Bank. Having been a Quidco user for many years without issue, we bought a car insurance policy for my son just before Christmas via the site in the expectation of £44 cashback. Nothing tracked so we raised a claim which has been declined with no reason given and Quidco insisting they can do nothing more. The absence of any reason or explanation displays a worrying lack of transparency and accountability in the process, leaving me with little confidence in the service. Quidco are showing absolutely no desire to help further.

Hi @voodooflux,

Apologies for any disappointment caused with that.

We will always try and help chase declined cashbacks further, however that is dependant on the reason provided by the retailer as regards why a cashback was declined.

Are you able to send the email address on your account to members@quidco.com with the subject line 'FAO MSE Social Team' so I can look into the exact reason for that decline.

Kind Regards,

Joseph
Quidco Company Representative

quidco_Company_Representative

Mazcabs wrote: »

Good morningJack ,


I have just been notified that my claim for Marks and Spencers has been declined and I'm not sure why.


When I placed the order for Marks and Spencers Christmas food there were 3 different cashback percentages which were dependant on the amount of your order - 5.5% for all sales between £70 and £99.99, 11% for all sales between £100 and £149.99 and 16.5% for all sales over £150). I placed an order for £146 and as requested on the Marks and Spencers website paid a £30 deposit (they did not give you the option to pay more as balance was due on collection). When the cashback has tracked it is only for the £30 deposit.


I have raised a claim and have now been told that the claim has been refused. I cant understand what the point is of offering 3 levels of cashback and then saying because payment is only for deposit you don't qualify? I wonder if you could explain this please.
Many thanks
Mazcabs

Hi @Mazcabs,

I am sorry to hear that your cashback was declined. That's the last thing we want for any of our members.

To be able to deal with this query, I would need to locate your account and check that claim for you. Are you able to send us a support ticket with the subject line 'FAO MSE Social Media Team' and let me know when you have done that in your reply, so I can get that checked for you.

Kind Regards,

Joseph
Quidco Company Representative

bristolleedsfan

Justice13075 wrote: »

I intend to send this to Standard Life any comments. Sould it be by letter or email? I have already raised a declined cashback ticket with Quidco

12th Febrauay 2017

Quidco ID Usermname: xxxxxx
TransCTION ID xxxxxxxxx
Complaint About Cashback Contract Miss selling

On 24th June 2016 I decided to take out an over 50's Life Insurance Policy in response to www.Quidco.com
advertising/promoting £80 cashback incentive on Standard Life's Over 50's Life Insurance's behalf.

Approx 8 months later I discovered this tracked transaction had been rejected

10 February 2017 £80 declined


Are Standard Life aware of the definition of "cashback"

The Definition

“Cashback-

· a form of incentive offered to buyers of certain products whereby they receive a cash refund after making their purchase.”



Why has my cashback been rejected?

Will Standard Life please pay me the advertised promoted cashback without further delay
and compensate me for apparent failure in not doing so in the first instance which has caused me to have to complain to you.

Do you think I should add that It will be passed to the FOS if i dont get my cashback?

Change title/subject to Complaint About Cashback Life Insurance Policy Misselling


"Do you think I should add that It will be passed to the FOS if i dont get my cashback?"

Yes

I would send the above by email, others might prefer to print off and send by recorded post.


"Do you think I should add that It will be passed to the FOS if i dont get my cashback? "

Use the words "wont hesitate to"

adonis10

adonis10 wrote: »

@Quidcocompanyrepresentative £15 pizza cashback. Joined quidco today and just made a purchase however cashback has tracked at £0.22. Should the £15 bonus not show up?

@quidco company representative ????

quidco_Company_Representative

Hi @adonis10,

Apologies for the delayed response.

That bonus should get added in separately by the 5th of March.

If that does not happen, do let us know via our social media platforms on Twitter or Facebook, as we will need your email address to sort that out.

Kind Regards,

Joseph
Quidco Company Representative

mamabuddah

Argos still not confirming transactions from November...Quidco? Anything to add?
I see on another Hot UK site that during the £10 Quidco bonus promotion others are having problems with retailers not confirming transactions?

Quidco....retailers taking extraordinarily long times to confirm, any updates?

Mazcabs

Hi Sorry I am a bit confused - where do you want me to send ticket to - PM on here or via the quidco site?

quidco_Company_Representative

@Mazcabs wrote: »

Hi Sorry I am a bit confused - where do you want me to send ticket to - PM on here or via the quidco site?

Hey, you can send us a PM on our Facebook or DM us on Twitter. Or you can write us a support ticket on the support section of our site which can be done via the link below:

https://www.quidco.com/support-contact-us/

Kind regards,
James
Quidco Company Representative