CLOSED: Quidco Question and Answers - please see new thread

bristolleedsfan

Justice13075 wrote: »

Been waiting 8 months for my cashback. I made a complaint on the 9th of February 2017 and would you believe it on the 10th February I had a message from Quidco stating my Cashback from Standard life had been declined. IT STINKS. Is there anything I can do legal wise.

Look for complaints section, use email address, title complaint


https://www.standardlife.co.uk/c1/contact-us.page

Cashback Life Insurance Misselling - dont forget to ask for compensation for ..........

Point out to S.L definition of cashback

https://www.google.co.uk/search?q=cashback+definition&ie=utf-8&oe=utf-8&client=firefox-b-ab&gfe_rd=cr&ei=x52eWPWtOrPS8AeRzK6oBg

"a form of incentive offered to buyers of certain products whereby they receive a cash refund after making their purchase"

http://dictionary.cambridge.org/dictionary/english/cashback

"a system in which banks or businesses encourage people to buy something by giving them money after they have bought it:"


If not fully resolved complain to FOS

Justice13075

Hi, Thanks for that I will ask for my cashback but you also mention compensation did you mean cashback or compensation as well and what would that before and how much should I ask for. I have got the page up but cannot see anything to do with Missing cashback. which do i click?

adonis10

@Quidcocompanyrepresentative £15 pizza cashback. Joined quidco today and just made a purchase however cashback has tracked at £0.22. Should the £15 bonus not show up?

molerat

molerat wrote: »

Anyone else not being able to withdraw funds ? I have £1 payable, the button is highlighted so available but the cursor turns to a cross through when over it and will not click.

Working ok now.

bristolleedsfan

Justice13075 wrote: »

Hi, Thanks for that I will ask for my cashback but you also mention compensation did you mean cashback or compensation as well and what would that before and how much should I ask for. I have got the page up but cannot see anything to do with Missing cashback. which do i click?

Complain about he cashback not being paid - also keep on via Quidco system


Ask for compensation in addition to cashback being paid - cite unreasonable delay in cashback being paid, time, effort , stress, inconvenience that you have been put to for something that should have been paid automatically.

Ask for minimum 100.00 compensation in addition to cashback being paid, cases that go to FOS cost the organisation concerned about 550.00 in fees thus cheaper for them to settle before gets to that stage


https://www.standardlife.co.uk/c1/contact-us.page

Quote Quidco ID in complaints letter

Make a complaint - title the complaint "Life Insurance Cashback Misselling" or whatever the policy that you took out was

[EMAIL="complaints@standardlife.com"]complaints@standardlife.com[/EMAIL]

Write to us:

Standard Life,
Customer Relations,
Edinburgh.
EH3 5PP


Here is a complaint that I have just made -

http://forums.moneysavingexpert.com/showpost.php?p=72075324&postcount=3254


Cooperative Bank cashback went payable in my TCB account a few days after FOS contacted Cooperative Bank - I am keeping complaint going for compensation

http://forums.moneysavingexpert.com/showpost.php?p=71895646&postcount=3144

http://forums.moneysavingexpert.com/showpost.php?p=72051185&postcount=331

Justice13075

Read you letter but you don't ask for compensation

bristolleedsfan

Justice13075 wrote: »

Read you letter but you don't ask for compensation

[FONT=&quot]"Will Origin Broadband please pay me the advertised promoted cashback without further delay and compensate me for apparent failure in not doing so in the first instance which has caused me to have to complain to you"

[FONT=&quot]I didnt [FONT=&quot]ask for a specif[FONT=&quot]ic amount as sometimes best to leave to[FONT=&quot] see w[FONT=&quot]hat company of[FONT=&quot]fers[FONT=&quot].



[FONT=&quot]Co-operative Bank saga i asked for higher amount of compensation each time I wrote t[FONT=&quot]o them and put 350+ [FONT=&quot]on FOS complaints form as has been going on a long time since I complained.[/FONT][/FONT][/FONT]
[/FONT][/FONT][/FONT][/FONT][/FONT][/FONT][/FONT][/FONT]

Justice13075

Have you sent a letter to the broadband company or the FOS or just Topcashback?
I have PM'ed you

Justice13075

I intend to send this to Standard Life any comments. Sould it be by letter or email? I have already raised a declined cashback ticket with Quidco

12th Febrauay 2017

Quidco ID Usermname: xxxxxx
TransCTION ID xxxxxxxxx
Complaint About Cashback Contract Miss selling

On 24th June 2016 I decided to take out an over 50's Life Insurance Policy in response to https://www.Quidco.com
advertising/promoting £80 cashback incentive on Standard Life's Over 50's Life Insurance's behalf.

Approx 8 months later I discovered this tracked transaction had been rejected

10 February 2017 £80 declined


Are Standard Life aware of the definition of "cashback"

The Definition

“Cashback-

· a form of incentive offered to buyers of certain products whereby they receive a cash refund after making their purchase.”



Why has my cashback been rejected?

Will Standard Life please pay me the advertised promoted cashback without further delay
and compensate me for apparent failure in not doing so in the first instance which has caused me to have to complain to you.

Do you think I should add that It will be passed to the FOS if i dont get my cashback?

mamabuddah

So over 80 days ago went for the "purchase from Argos via the link to get an extra £10 bonus" and like others, the transaction tracked but according to Quidco, Argos is taking an unusually long time to confirm the transaction....over 80 days? Seriously? To confirm a transaction?

You'd almost think there was some sort of shenanigans going on to avoid paying the Quidco bonus...or am I wrong?