servicing stop - beware!!!

bigjl

More of an example of the exact position in society that the OP occupies, the kind that seems to think that mistakes never happen and that they should get Lexus dealer service from somewhere charging a quarter, when they don't get this service they then throw their toys from their pram when they are dissapointed.

With childish attempts to ruin the person business with a one sided tale of woe.

And after having seen Martin interviewed on many TV shows I doubt if he wouild react in such a childish and petulant way as the OP has.

He would discuss the issue with the original company and probably negotiate a small discount or similar, after a rational discussion about the reasons why he is dissapointed with the service provided.

I am sorry if you feel the need to defend the OP, his post was childish and one sided.

Only my opinion, so why are you not defending me. After all I haven't potentially slandered(or is is defamed for the written word, can never remember) a company with no right of reply.

The observation is just that, an observation of those that seem to buy the Qasqui.


Though I have heard that Infinity offer really good customer service, obviously they are almost certainly expensive, maybe they would service the OP's Qasqui and give him the faultless service he feels entitled to.

Personally I would have dropped the car off at 08:00 and then gone swimming, but hey that is just me.

Yorkie1

But he wasn't expecting Lexus service and then threw his teddies out of the pram when disappointed.

On the account we have so far, he booked a specific service which was advertised by the company, the company then told him two different sets of untruths (the team is on its way, we've repeatedly tried to ring you) before saying that they couldn't fulfil their end of the contract.

bigjl

Going by the way he has posted the story I personally think he did expect a far higher level of service than is reasonable.

He got a better service from his Main dealer.

We only have the OP's version of events, which are as likely to be true as they are a figment of the OP's imagination.

I have met and dealt with customers very similar to the OP when in the industry, and the words they use on the phone are always different to the ones the admit to when trying to get a discount after there complaint.

Though the boss of my garage had a topspec phone system, like the one a Security co might have that recored all the phone lines, incoming or outgoing calls, always funny when this was mentioned, Mr Unsatisfied always paid up in full and we would never accept a job from them again.

Plenty of good customers out there to worry about the halfwits, let them service their own cars or go to a Main Dealer.

Trebor16

So, the OP books a service, which includes collection of the car. He is given a two hour time slot which the dealer couldn't meet, but told him the driver is on the way. Eventuallly he is told they don't have enough drivers which is a different account of what he was told initially.

I think he has every right to be upset with a level of service which is poor. The dealer failed to pick up the car in the slot allocated, and appears to have lied to the OP about why they were unable to carry out a simple collection.

atnoble32

Same thing happened to me, no show and when i rang to find out what was happening, they simply were not interested. Also found out that the garage to be used was 40 miles away!

vikingaero

atnoble32 wrote: »

Same thing happened to me, no show and when i rang to find out what was happening, they simply were not interested. Also found out that the garage to be used was 40 miles away!

I imagine the garages that Servicing Stop use get fed up with the distance work that SS put their way and don't bother with SS work if they are snowed under.

SS may charge £130 for a service but the garage will only get possibly 70% of that or £91 and have to provide wash and vac and delivery services. With a minimum wage guy travelling one hour for a congested 40 miles to collect and bring the car back to the garage, that's another £12 of the £91 gone. And if they have to deliver back to the customer.... that's without factoring in 2 drivers or a flatbed truck and fuel.

property.advert

garethgas wrote: »

Whilst this kind of thing is really annoying, I suggest you keep things in perspective. And £500 for what exactly? If you took a day off on hols its paid isn't it? (unless you're self employed of course). Even then, I can't see anyone would consider that as a reasonable response to what is, after all, only a broken appointment.

Not everyone earns minimum wage you know.

bob_a_builder

my garage had a topspec phone system, like the one a Security co might have that recored all the phone lines, incoming or outgoing calls, always funny when this was mentioned, Mr Unsatisfied always paid up in full and we would never accept a job from them again.

But they would have known that the call was being recorded, because it would have been announced at the beginning of the call, wouldn't it ?

Oh it wasn't, um I see ....

Flyboy152

property.advert wrote: »

Not everyone earns minimum wage you know.

A service driver does, or he gets paid by the mile, one way. Either option; labour of this type is cheap.

Flyboy152

bigjl wrote: »

Going by the way he has posted the story I personally think he did expect a far higher level of service than is reasonable.

He got a better service from his Main dealer.

We only have the OP's version of events, which are as likely to be true as they are a figment of the OP's imagination.

I have met and dealt with customers very similar to the OP when in the industry, and the words they use on the phone are always different to the ones the admit to when trying to get a discount after there complaint.

Though the boss of my garage had a topspec phone system, like the one a Security co might have that recored all the phone lines, incoming or outgoing calls, always funny when this was mentioned, Mr Unsatisfied always paid up in full and we would never accept a job from them again.

Plenty of good customers out there to worry about the halfwits, let them service their own cars or go to a Main Dealer.

Not very good long term commitment to customer satisfaction, is it? The business screws up, so instead of trying to secure that person's business long term, they ditch him. It won't be long before they have so few customers they willingly to deal with, there won't be enough for the business to be viable.