Tesco had me arrested !!!

MrandMrsB

Jane_Blackford wrote: »

Have you not heard of DTD? I am delighted now when Tesco overcharges me and I go off to Customer Services (in your case it would have been the next day) and get Double The Difference, ie if you have been charged £10 and the item should have been £5, then you would get £10 back. If they refuse then point out the blue board at the back of customer services, the statement should be towards the bottom.

They don't operate that in our local store!!! I believe anything could go wrong in Tesco and feel very uncomfortable about using the store. The staff in our local store (we have no choice here which might be why they don't offer DTD) go out of their way to be as rude as possible.

on-the-count-of-three

MrandMrsB wrote: »

They don't operate that in our local store!!! I believe anything could go wrong in Tesco and feel very uncomfortable about using the store. The staff in our local store (we have no choice here which might be why they don't offer DTD) go out of their way to be as rude as possible.

They have to. No question. If they refuse you should contact Head Office.

You say you are not happy with your local store? Is it possible for you to shop online? I know you have the delivery charge, but some are quite reasonable, Tesco's from £3 and I believe you can buy an annual pass for Ocado for around the £30 mark if they deliver in your area. It would save you on fuel costs to offset this, & from what you say, save you hassle & overcharging.

MrandMrsB

babyxxxxx wrote: »

All sounds very odd.

And for the comments on childrens behaviours, not everyone is in the same boat. I got looks all the time with my daughter screaming, shouting, spitting, pulling her hair out everytime we went shopping, odd things used to set her off. I always felt awful and i got the "looks" of people. Turns out im not a bad mum just a mum with an autsitic child, and now my son is acting the same in the way of screaming but i think this is learnt of my daughter as shopping is a stressful thing for her. So myabe before you make judgments on people just remember its not the same for everyone and parents are just doing the best and things they know.

Please folks, never judge parents, most of whom do their very best, often in very difficult circumstances.

Oh, that has reminded that every time I took my son shopping he turned into a brat, again because he has autism. People stare and give advice without knowing all the facts.

(He is now doing very well - has his own flat and does all kinds of interesting things; but even though he has a long string of qualifications, is very bright indeed, very honest, very talented, charismatic, has a fantastic sense of humour, is very popular and outgoing (honestly), he cannot find paid work. He has been a councillor, is on all kinds of committees, etc.... but has to rely on benefits.)

MrandMrsB

sparky1664 wrote: »

They have to. No question. If they refuse you should contact Head Office.

You say you are not happy with your local store? Is it possible for you to shop online? I know you have the delivery charge, but some are quite reasonable, Tesco's from £3 and I believe you can buy an annual pass for Ocado for around the £30 mark if they deliver in your area. It would save you on fuel costs to offset this, & from what you say, save you hassle & overcharging.

Thanks for that!! Is DTD on all faulty or inedible items? They never give DTD on anything in our local store. It is so so disruptive when a person plans meals for the week only to find that something is off / under ripe, and returning to the supermarket takes 1/3rd of our self imposed weekly mileage allowance, so we cannot pop back.

Last week our son walked approximately 2 1/2 miles to pick up a refund, after being over-charged (they insisted that he returned the items that were going off in his bag in the heat). Even he did was not offered DTD - he said their attitude was: why did you walk all that way for such a small amount of money? (£2.50). Everybody hates using that store.

I like so see what I buy so don't like buying online. Having said that Ocado would be wonderful, except they don't operate in our area. Where are you Waitrose? You would be welcomed with open arms around here!!

jumblejack

birkee wrote: »

What I find odd, is that the OP tries to justify an error on their part, but will not allow for an error on someone else's part.

But Tesco expect us to accept their errors without question.

What about the current glitch regarding mega bloks? They are on the shelf at £15 but charging £30!

How many have bought them with their weekly big shop and not noticed?

How about the countless folk who do not check their receipts so never see the numerous overpriced items which go through every day due to mislabelling, etc?

jonewer

Always worth saying - A caution from the police counts as a conviction. By accepting a cuation you are pleading guilty to a criminal offence.

DO NOT accept a caution unless you are very sure you know what it means.

on-the-count-of-three

MrandMrsB wrote: »

Thanks for that!! Is DTD on all faulty or inedible items? They never give DTD on anything in our local store. It is so so disruptive when a person plans meals for the week only to find that something is off / under ripe, and returning to the supermarket takes 1/3rd of our self imposed weekly mileage allowance, so we cannot pop back.

Last week our son walked approximately 2 1/2 miles to pick up a refund, after being over-charged (they insisted that he returned the items that were going off in his bag in the heat). Even he did was not offered DTD - he said their attitude was: why did you walk all that way for such a small amount of money? (£2.50). Everybody hates using that store.

I like so see what I buy so don't like buying online. Having said that Ocado would be wonderful, except they don't operate in our area. Where are you Waitrose? You would be welcomed with open arms around here!!

Ah, sorry, I think I misunderstood, I've only really skimmed the thread. I thought it was because you were overcharged. The dtd policy is that if you are overcharged they will give you double the difference back. For faulty or inedible goods it should be a no quibble refund or replacement, but not dtd, sorry.

I know what you mean about seeing what you are buying. I had to shop online for a while when I was laid up but was pleasantly surprised with what I received. I also found I had a bigger range to choose from as they stocked more items than my smaller local store. I still do an online shop every couple of months or so to get items that are normally unavailable to me. (It's only fresh food too we really need to see, tins, packets, jars, dried foods like pasta etc, laundry products & so on should all be fine. I stock up non perishable offers too...usually enough to last me until they are offer again.;))

a1cat

justjohn wrote: »

Autism is not an excuse for bad behaviour or inflicting others with there behaviour.

I have heard it as an excuse on a number of occassions.

I have a 7 year old autistic daughter and i still do not inflict her behaviour on others. I also do not want sympathy/or be excused for her behaviour whilst out in public.

With respect, in my opinion you have got this completely wrong.

You seem to be very worried about the reactions the behaviours of your autistic daughter will provoke.

You also do not want to be pitied.

As the father of a slightly older now and severely autistic son - been through that phase - behaviours in supermarkets when 4-6 or so: spitting, shouting, screaming, pulling shoppers' glasses off, running up to shoppers and looking up their shirts and patting their bellies, tantrums, basically lots more bad things you can think of...

...I would say you're doing your daughter a disservice by not taking her shopping...

...and doing the shopping people out there a disservice by not letting them realise that autistic kids have difficult behaviours, it's not the parents' fault and they the people out there had better get used to it...

...and doing yourself a disservice by not developing the hide of a rhino and understanding there's nothing wrong with having an autistic child, nothing wrong with his/her parents, nothing to be ashamed of and that's the way it'll be until you die.

pebble65

I have , until about three months ago, been a fairly loyal Tesco shopper for 27 years. In March I had a nasty incident occur when i went to Customer services at their FORMBY store(name and shame) when I bought some shopping, noticed i had been overcharged as a couple of deals hadnt gone throughon the receipt and went to the customer services desk to politely ask for a refund-which I didnt get. Instead I got treated like a criminal by a very arrogant deputy manager who tried his best to belittle me, that the offer(3 for £10 meat) didnt apply to items kept less than six feet apart all bearing the same coloured sticker displaying the words (Any 3 for £10) and that the other items were not part of an offer even though the label clearly idicated they were. Furthermore he then proceeded to bar my way out of the store when I told him I would take it up with Head Office.
I then contacted the Head office by emailing the new CEO who passed it on to the Executive Customer Service dept and also I wrote the actual store manager expecting my concerns to be met and an explaination/refund/apology(he didnt reply). Did the Executive Customer Service address the concern. No. They wanted me to go back into the store to discuss it with the manager despite my telling them that I was now far too humiliated and distressed to contemplate returning to the store where I had been met with such aggression. Plus as I have read on MSE, the only reason I think they wanted me to return to the store was so they could get my picture on a store camera and blacklist me and my partner from Tesco stores forever despite our being totally innoccent and out of pocket as the extra money paid on the bill due to the meats being charges as seperate items was never refunded, rather than address the issue. I took photos of the meat items stickers and a copy of the receipt, still tempted to send it to trading standards over misleading sale of goods/labelling but frankly feel Tesco are far too arrogant now as a corporation to even be concerned if I did, and we have not stepped inside a Tesco store since, nor have any of my family and some of my friends. As I said to the executive team if I had walked out with £5 of shopping and not paid, Im sure they would take action for theft so why is it not theft when they dont refund money parted with in good faith for an offer that didnt materialise.

And yes people do make mistakes on both sides, clearly tho Tesco will neither give an apology or accept an apology .

We have also noticed, since shopping in other companies stores for the last few months, our shopping bill is now actually cheaper!

MrandMrsB

pebble65 wrote: »

I have , until about three months ago, been a fairly loyal Tesco shopper for 27 years. In March I had a nasty incident occur when i went to Customer services at their FORMBY store(name and shame) when I bought some shopping, noticed i had been overcharged as a couple of deals hadnt gone throughon the receipt and went to the customer services desk to politely ask for a refund-which I didnt get. Instead I got treated like a criminal by a very arrogant deputy manager who tried his best to belittle me, that the offer(3 for £10 meat) didnt apply to items kept less than six feet apart all bearing the same coloured sticker displaying the words (Any 3 for £10) and that the other items were not part of an offer even though the label clearly idicated they were. Furthermore he then proceeded to bar my way out of the store when I told him I would take it up with Head Office.
I then contacted the Head office by emailing the new CEO who passed it on to the Executive Customer Service dept and also I wrote the actual store manager expecting my concerns to be met and an explaination/refund/apology(he didnt reply). Did the Executive Customer Service address the concern. No. They wanted me to go back into the store to discuss it with the manager despite my telling them that I was now far too humiliated and distressed to contemplate returning to the store where I had been met with such aggression. Plus as I have read on MSE, the only reason I think they wanted me to return to the store was so they could get my picture on a store camera and blacklist me and my partner from Tesco stores forever despite our being totally innoccent and out of pocket as the extra money paid on the bill due to the meats being charges as seperate items was never refunded, rather than address the issue. I took photos of the meat items stickers and a copy of the receipt, still tempted to send it to trading standards over misleading sale of goods/labelling but frankly feel Tesco are far too arrogant now as a corporation to even be concerned if I did, and we have not stepped inside a Tesco store since, nor have any of my family and some of my friends. As I said to the executive team if I had walked out with £5 of shopping and not paid, Im sure they would take action for theft so why is it not theft when they dont refund money parted with in good faith for an offer that didnt materialise.

And yes people do make mistakes on both sides, clearly tho Tesco will neither give an apology or accept an apology .

We have also noticed, since shopping in other companies stores for the last few months, our shopping bill is now actually cheaper!

Sorry you had such a bad time with Tesco. I'm afraid Tesco is far too powerful. I am praying for a Waitrose to open nearby!

Our son has just moved into a flat near to our "local" Tesco, which is the only local supermarket. He now knows why we hate having to do our shopping there.

He bought three different items with special offers on them, all of which he was overcharged for, so walked 2 1/2 miles to the store and back with the food that was deteriorating in his rucksack. It stated that yogurts had a deal on them, so he assumed, like you did, since they were all in the same section and had the same label on them, that it was a mix-and-match deal. They refused to refund the difference. (I had seen the same offer and thought it meant mix-and-match, but I only wanted to buy one type, so there was no problem with my bill.) They had removed one of the other offer labels so he couldn't prove that he had been overcharged, and the third they refunded on - but did not give him DTD.

He is now taking photos of all the labels before he buys anything, and collecting the receipts that they have overcharged on. I predict that it won't take long for him to be banned from the store - I give him a month at the most!!

We had an awful experience in Tesco one evening.....have already mentioned it on here if you want to read my rant.