Tesco had me arrested !!!

Rupert_Bear

I was in Marks and Spencer recently and purchased a camera. I went out of the store and the alarm sounded (perhaps security tag not removed) the assistant just looked and carried on arranging stock and no one came after me. Perhaps MKS do not consider their customers as potential shop lifters.

vax2002

Local press, local press, local press, They will make an absolute meal out of this, Tescos will back down and apologise , trust me, they wont be able to grovel enough
But on another note you can be guilty of shoplifting without even leaving the store, it goes on you intention . Which is very hard to prove.

vax2002

Another point ? Did YOU give Tescos your full names and addresses ? If Not someone has just got the sack.
The police are not allowed to give your details to the complainant under The Data Protection, so if you did not give the store security your details, I would be down the nick like a shot asking the duty inspector who did AND WHY whilst he fills in the complaint form.

MrandMrsB

You should get into the habit of checking your receipt before you leave the store. Our store regularly overcharges us, but never undercharges! Our son is collecting receipts and intends to take them to Trading Standards!

Tesco thinks it is God. Don't panic, they are trying it on. Why not make a stink in the local newspaper or contact a TV / Radio consumer programme? My husband has advised that it is a good idea to pay for the goods (only) and write to the MD of Tesco about the situation. You asked for them to be scanned, so how can you be at fault? You did not exactly rush out of the store either. Hubby says you could probably sue them if you want the hassle and have plenty of time to spare.

One evening 5-6 staff (including the manager and security guard) circled us after they had made a large mistake as usual. Because it was after 10.00 pm and customer services was shut, they refused to give us a refund (not the first time this had happened). My husband explained that they had to refund the money by law, and we wanted the refund quickly as we were shattered (we cared for various members of my family who lived in a different town as well as running a small-holding and working) and needed to be up again at 5.30 am. Lots of staff appeared and they treated us like muck....a long story. After contacting Trading Standards Tesco started giving refunds after 10.00pm!! Don't let them bully you.

They have one rule for themselves and another for everybody else, and everybody hates shopping at our local store (where are you, Waitrose?). Yesterday our son had to return to the store (over 2 miles on foot) after they made several mistakes to their benefit at the till, and there was a long queue at customer services. They did not give him a penny in compensation, yet they want you to compensate them for one genuine mistake? That's not fair.

brindles01

Was the clothing placed in a carrier bag or still dangling off the side of the trolley??

If it was in a carrier bag surely OP would have noted/seen the cashier scan them through the till.............??

If they were on the side of the trolley, then quite obviously they had not been paid for? and so it could not have been a cashier mistake, if OP had pushed the trolley to the front of the checkout to pack other items of shopping.

I am confused about the OPs confusion about the events.

Enterprise_1701C

MrandMrsB wrote: »

You should get into the habit of checking your receipt before you leave the store. Our store regularly overcharges us, but never undercharges! Our son is collecting receipts and intends to take them to Trading Standards!

Tesco thinks it is God. Don't panic, they are trying it on. Why not make a stink in the local newspaper or contact a TV / Radio consumer programme? My husband has advised that it is a good idea to pay for the goods (only) and write to the MD of Tesco about the situation. You asked for them to be scanned, so how can you be at fault? You did not exactly rush out of the store either. Hubby says you could probably sue them if you want the hassle and have plenty of time to spare.

One evening 5-6 staff (including the manager and security guard) circled us after they had made a large mistake as usual. Because it was after 10.00 pm and customer services was shut, they refused to give us a refund (not the first time this had happened). My husband explained that they had to refund the money by law, and we wanted the refund quickly as we were shattered (we cared for various members of my family who lived in a different town as well as running a small-holding and working) and needed to be up again at 5.30 am. Lots of staff appeared and they treated us like muck....a long story. After contacting Trading Standards Tesco started giving refunds after 10.00pm!! Don't let them bully you.

They have one rule for themselves and another for everybody else, and everybody hates shopping at our local store (where are you, Waitrose?). Yesterday our son had to return to the store (over 2 miles on foot) after they made several mistakes to their benefit at the till, and there was a long queue at customer services. They did not give him a penny in compensation, yet they want you to compensate them for one genuine mistake? That's not fair.

Have you not heard of DTD? I am delighted now when Tesco overcharges me and I go off to Customer Services (in your case it would have been the next day) and get Double The Difference, ie if you have been charged £10 and the item should have been £5, then you would get £10 back. If they refuse then point out the blue board at the back of customer services, the statement should be towards the bottom.

Sueinbirmingham

Do bear in mind that the civil standard of proof (if Tesco sues) is "on the balance of probabilities" whereas the criminal standard of proof (if the CPS had prosecuted) is "beyond a reasonable doubt", so it is possible for the CPS to take the view that there is no reasonable prospect of success and therefore not bring a case where the matter might still succeed as a civil action, because there is quite a wide margin between beyond reasonable doubt and on the balance of probabilities.

On the other hand, I don't know how often Tesco ever bother suing anyone.

Katgoddess

Hmm....there is a post on netmums today with a slightly different story (no partner/mum putting shopping in buggy but paid for it) involving Tescos asking people not to shop there because they got caught by security over an "innocent" mistake.

Coincidence.....?

no1catman

vax2002 wrote: »

Another point ? Did YOU give Tescos your full names and addresses ? If Not someone has just got the sack.
The police are not allowed to give your details to the complainant under The Data Protection, so if you did not give the store security your details, I would be down the nick like a shot asking the duty inspector who did AND WHY whilst he fills in the complaint form.

Perhaps they had a Clubcard - hence Tesco will already now the info without having to ask the police!

geordie_joe

Neddy_Seagoon wrote: »

I'm sure there was a very similar story told on MSE last year.

I remember someone in here saying he went to tescos, and on the way he found a magnet, which he picked up and put in his pocket. When he got to tesco half the staff beat him up, because shoplifters carry magnets.

I think there was more to it than that, but someone must remember the thread?