Arghhh Waiting for Deliveries!

janninew

Just need to rant. I'm on a holiday from work and I'm expecting a delivery anytime between 7.30am and my death! (Actually between 7.30am and 9.30pm!)

Why can't they at least stipulate morning or afternoon? Surely they must plan where they are driving that day? Knowing my luck it will arrive at 9.29pm! I know they haven't done anything wrong, its just a 14 hour window is such a long time to wait for a delivery! The weather is gorgeous, my dogs need to go out and I need to do my weekly shop.

I did ring DHL and asked if I left a note on my door would they leave it with my neightbour, was told no!

Oh well, I'll keep waiting, maybe if I go to the loo they might arrive, that's when people normally ring my door bell!! :rotfl:

Jeff_Bridges_hair

Depends how many drops the poor driver has to do though and then traffic. Better to give a random time then a fixed one and it be missed and thus people ranting about that!!

Azari

I sympathise completely.

Given the increasing importance of mail/internet ordering the abysmal performance of a lot of the courier/delivery services is becoming one of the major annoyances in modern life.

It's actually getting to the point were some things simply are not worth buying online because of the unhelpfulness and unreliability of couriers.

Azari

Jeff_Bridges_hair wrote: »

Depends how many drops the poor driver has to do though and then traffic. Better to give a random time then a fixed one and it be missed and thus people ranting about that!!

Except that:

a) A 14 hour window of uncertainty is taking the p
b) Couriers frequently do not deliver on the day they say they will anyway.

There's no reason why a company cannot split the day into three overlapping zones so that people can be given a much clearer idea of when things are coming.

janninew

Jeff_Bridges_hair wrote: »

Depends how many drops the poor driver has to do though and then traffic. Better to give a random time then a fixed one and it be missed and thus people ranting about that!!

'Poor driver?' Why is he poor!!

I don't think a fixed time would work either and wouldn't expect one, but surely saying between 7.30am to 1.30pm or 1.30pm to 9.30pm wouldn't be that difficult to achieve!

This has been the longest delivery window I've ever been given, I mean 14 hours!!

tomwakefield

Couriers are designed for the business world where they can expect someone (e.g. receptionist) to be there Monday to Friday, all day. They are being pushed into a consumer market and not adjusting for the fact that, frequently, people have to make special arrangements to be in when the delivery is made.

Azari

tomwakefield wrote: »

Couriers are designed for the business world where they can expect someone (e.g. receptionist) to be there Monday to Friday, all day. They are being pushed into a consumer market and not adjusting for the fact that, frequently, people have to make special arrangements to be in when the delivery is made.

What you say is true in part but:

There would be very few receptionists available between 7:30 and 09:00 and 17:30 and 21:30.

If they cannot service an area of the market then they should not be accepting work which they know that they cannot properly undertake.

Why someone does not set up a courier company specifically for residential deliveries using part time drivers to deliver after 18:00 is anyone's guess.

I would have thought it was a considerable market that is growing all the time.

vikingaero

Get yourself a parcel box. Most couriers know how to use one - it's unlocked until they lift the lid and close it when it locks again. They then take the code off the top of the box as their signature that they delivered to you.

janninew

vikingaero wrote: »

Get yourself a parcel box. Most couriers know how to use one - it's unlocked until they lift the lid and close it when it locks again. They then take the code off the top of the box as their signature that they delivered to you.

I've never seen those before! Wouldn't really be worth it to be honest, I hardly ever have deliveries!

7 hours waiting, another 7 to go!!

Laura_Scotland

I hate waiting for deliveries too, I'm quite impatient though so get excited every time I hear a car outside!

Agree it would be good to have a 6 hour window or shorter so you know if you can go out or not.

Got some summer clothes from New Look delivered by HDNL today, their tracker thing on their website said it had been loaded onto the van at 7.23 am so was hoping it'd come quite early but it just arrived half an hour ago. At least it came today though!

skiddlydiddly

Azari wrote: »

What you say is true in part but:


Why someone does not set up a courier company specifically for residential deliveries using part time drivers to deliver after 18:00 is anyone's guess.

I would have thought it was a considerable market that is growing all the time.

There is something similar-Hermes.The self employed workers get no holidays or sick pay, have to run their vehicle and get a whopping 50p per parcel.

Lets say they start delivering at 6pm, what time do you consider too late to deliver?Now how many parcels do you think they can deliver in that time?Now multiply that by 50p and minus all their costs.Still sound like a good idea?