Any ideas how to get out of Vodafone contract?

gjchester

grumbler wrote: »

Quickly? I am absolutely sure this cannot damage the port. Yes, you can do this by forcing it in (if the device is not designed correctly) or handling the phone without a due care when the cable is plugged in.

This is arguable. If the charging port is far two weak and breaks after a few weeks, then the device is not feet for purpose. It may be not covered by the warranty (that is apparently unenforceable in UK anyway), but is perfectly covered by the SOG act. This explains why Vodafone are that vague and refuse to give an explanation. They cannot get it repaired under warranty and it is far more easy (and typical) for them to fob the customer off than to force SE to repair/replace the phone (although they have power to do this).

IMO, if it is possible to damage the port without damaging the casing, the device is clearly not fit for purpose. Surface mounting (glueing in fact) is the easiest and the cheapest technology, but it is incorrect to use it indiscriminately for everything without reinforcing such parts as a micro usb connector.

HELP Contract phone - refusal to repair?! - interestingly it was SE too.

I don't disagree with you but unless it's a common fault and a recvall has been done for something like this it could easiily be customer caused.

Proving it one way or another would be hard.

grumbler

gjchester wrote: »

Proving it one way or another would be hard.

Absolutely. And it is Vodaphone who has to prove, not the customer.

Vodafone

Hi karenwalker75,

I am really sorry to hear that you have experienced some problems. Not only with your handset not working but also with the service you have received. I would like to help.

So that I can investigate this further, can you drop me an email to the address shown on our profile page here with WRT135 FAO Heidi in the subject and a link to this thread.

Many thanks,

Heidi
Web Relations Team
Vodafone UK

karenwalker75

Heidi I did as you asked but didn't hear anything from you?

Jon_01

karenwalker75 wrote: »

Heidi I did as you asked but didn't hear anything from you?

Not many staff in over the weekends, give them a little more time...

Vodafone

Hi karenwalker75,

I sent an email out to you yesterday as I wasn't in over the weekend. Could you let me know if you received it? If not, I can send another one out to you.

Many thanks,

Heidi
Web Relations Team
Vodafone UK

karenwalker75

Hi Heidi

I didn't receive your email no.

Vodafone

Hi Karen,

I am sorry you didn't receive my previous email. I have now resent it.

Kind regards,

Heidi
Web Relations Team
Vodafone UK

chris-b-12

hi im in a row with vodafone atm , tbh im acctualy fileling complaints day by day with them.
infact i have filed complaints with otello, omnibudsman and trading standards bout vodafone and there discusting service.
ive had problems with my iphone wich are: call drop outs,late messages,unable to make calls, no signal what so ever no matter where i go? , its not my phone , its not my sim card as its a new one. its vodafone themselfs.
never again will i be with vodafone.

Vodafone

Hi chris-b-12,

Although you have mentioned that you have already raised a complaint, if you need any further help then you are more than welcome to contact me personally.

You can reach me via the email address here with WRT135 FAO Heidi in the subject. Please include a link to your post and a contact number.

Many thanks,

Heidi
Web Relations Team
Vodafone UK