Virgin superfast (50mb) - London coverage - help needed

Mark_In_Hampshire

You (the OP) has hit the same thing I get when moving house - making sure the new place is, or can be cabled so you can be guaranteed usable broadband.

What would be lovely is to bring up a map of your area (London) and then see the cabled bits in green, then drill in by street to see where you can live.

Sadly such a thing doesn't exist. Samknows.com has some detail about cable availability and a map you can pan around, but I don't think it has the required street level detail you actually need.

In my case:

1. Decide on rough area e.g. town and the two nearest ones
2. See if any are cabled by picking some postcodes and putting them in to the VM website
3. If not go back to (1)
4. Find property
5. Check that number on the VM website
6. If yes, go there and see if it has a cable box to the home and ducting. If not, *ring them* and make absolutely sure that place is serviceable. Any doubts, go back to step 4.

I did get some joy with stage 1 and 2 by emailing [EMAIL="cablemysteet@virginmedia.co.uk"]cablemysteet@virginmedia.co.uk[/EMAIL] and asking where I should focus my attention.

custardy

flexrider wrote: »

If your considerating 50Mb Virgin media let me pass on my own problems and have now changed to Sky now for my broadband

It is not in london but in Merseyside. The whole parts were we can receive 50Mb broadband have been bad connections, You can read up here
http://community.virginmedia.com/t5/Up-to-30Mb-and-50Mb-broadband/Service-Status-in-Liverpool-Area/td-p/270383

this has been going on now for a long time until i left 50MB 2 weeks ago for sky Television and broadband and never been back to them.

Their has been some from your area complaining about the whole service also on the forum also
http://community.virginmedia.com/t5/Up-to-30Mb-and-50Mb-broadband/Very-slow-50mb-BB-New-customer-and-thinking-of-cancelling/m-p/496651

I would consider my options before moving to a cabled area or even going back to VM again as i have been a 50Mb user for 2 and a half years an to be quite honest im glad i switched because the level of service was annoying,While sky has been a much better improvement and cheaper!

Hope that helps

can understand about BT but it is a lottery (How far you are from the exchange ect)

The 50mb connections for me seemed to pick up speeds around the 20mb mark around my whole area and sometimes i could not even get online.

but as with most things
more people with problems post than with a working service

Mark_In_Hampshire

What puzzles me the most is that people get extremely frustrated about only getting say 15Mbps from a 50Mbps service -and so would I be though I'd accept that speeds will be likely to take a knock at peak times - who then change to a DSL based service which isn't capable of more than 15Mbps anyway at the best of times because it's delivered down a knackered old phone line that can't go any faster.

BT's FTTC rollout should, for the first time ever, actually introduce competition between cable and BT over network speeds, which can only be a good thing in terms of kicking VM up the backside in areas where contention is an issue.

kwikbreaks

The minimumum speed for Infinity is currently 15Mbps and the top (I think) 40Mbps plus from what I've read BT seem less relaxed than VM about actually using the speed to shift some data although I guess both would not be best pleased with somebody trying to max it out 24x7. Certainly VM have recently applied shaping to NNTP and torrents.

flexrider

kwikbreaks wrote: »

The minimumum speed for Infinity is currently 15Mbps and the top (I think) 40Mbps plus from what I've read BT seem less relaxed than VM about actually using the speed to shift some data although I guess both would not be best pleased with somebody trying to max it out 24x7. Certainly VM have recently applied shaping to NNTP and torrents.

But as the previous posted before you stated It will start a good competition and a kick up the backside as you may be aware VM has had the good marketing tactics because they could state they used Fibre Optic while bt for sometime used copper on it's exchange for it selling point to join Vm. Being a ex customer of Vm and with them for over 3 years of service

and now when im at home in the uk a im a sky Customer for broadband because when i had issues their customer services team were quite hard to deal with when i had problems.

Have to admit their 10mb,20mb services did deliver and did get only 10 or 12mbps but when i switched to 50mb i never did get good upload or download speeds.