Lastminute.com Pricematch

wealdroam

pau1777 wrote: »

Ok so I checked, the website that I sent to lastminute.com within 24hours of booking my holiday uses exactly the same tour operator as they do at lastminute.com they are selling the identical holiday tour operator dates hotel etc.
Both holidays use specific holiday by tour operator A.
So i need to send all of this to lastminute.com.

Yes............

Welshdebtor

pau1777 wrote: »

Ok so I checked, the website that I sent to lastminute.com within 24hours of booking my holiday uses exactly the same tour operator as they do at lastminute.com they are selling the identical holiday tour operator dates hotel etc.
Both holidays use specific holiday by tour operator A.
So i need to send all of this to lastminute.com.

That clears up the whole thing, so yes I think you may have a claim as long as you mention you rang up previously but was told it did not fit their criteria, but having researched further you have found it does.

This will only be 100% successful if your original call was within 24hrs of booking though, as stated in their T&C's. Otherwise your chances fall in being successful.

dmg24

pau1777 wrote: »

Ok so I checked, the website that I sent to lastminute.com within 24hours of booking my holiday uses exactly the same tour operator as they do at lastminute.com they are selling the identical holiday tour operator dates hotel etc.
Both holidays use specific holiday by tour operator A.
So i need to send all of this to lastminute.com.

Now I am confused, because that is not what you said earlier ...

pau1777 wrote: »

Ok,
I bought the holiday through lastminute.com.
Lastminute.com then passes the booking onto a third party tour operator (whom they have an agreement with to provide the holiday call them operator A), but my booking was with lastminute.com where I provide all my details credit card etc.


On the lastminute.com website they have a pricematch guarantee that is you can find the same holiday with any different tour operator within 24 hours of booking your holiday they will refund the difference between the two bookings.


Here's where it gets confusing.

I find the exact holiday from a different tour operator call these tour operator B (same flights, hotels and transfers) for £200 cheaper. I tell lastminute.com that I have found the same holiday cheaper and do everything that they ask me to do for a "pricematch" (see post 2).


They respond to say they are looking into it.


I then get an email this morning from lastminute.com to say that they will not do the pricematch as even though I booked through lastminute.com they forwarded the booking onto Tour operator A and therefore the lastminute.com pricematch that is advertised on the website is no longer applicable.


They acknowledge that Tour operator B does have exactly the same holiday (flights and hotel etc.) but say that I should have approached Tour operator A with this information not lastminute.com.


Does lastminute.com still have some responsibility as I booked through their website, or as they say they passed the booking through to Tour operator A and are no longer involved?

What has changed since the earlier post? Are/ were you confused as to who the operator is?

pau1777

No I was not confused.
I use the term tour operator as different holiday retailers i.e. lastminute.com, thomas cook co-op etc.
It turns out that the retailers use the same operator for the holiday, I am new to this jargon so please excuse me.

After reserch the tour operator is the same for both holidays, so I am waiting fro LMDC to respond.

Thank you to all who provided helpful comments.

hcb42

who were the second website that you booked the trip with?

Daisy_doo_3

With regards to them giving the details to a third party, don't they do this with everything - you book a theatre ticket or spa day, hotel room through Last Minute-they act as agents and pass on the money to the supplier (keeping their share) not sure what they mean about it's nothing to do with them?

P.s yes I read the terms bit so they aren't responsible etc but if what they are saying is true, they will never price match as they don't supply anything?!