Faulty motability car last fault causes injury and very nearly serious accident.

anneliza

Hi

We had a problem with our Motability car last year. It was off the road for three months.
Motability were fantastic.
We ended up with a proportion of our advanced payment refunded which we then put towards a new 3 year contract, I cannot recommend Motability highly enough.
I think you need to speak to them as soon as possible

anneliza

Dippypud

birkee wrote: »

I'm confused... the Motability cars are free, and are replaced every three years. (With a small advance payment for upgraded vehicles)
If you have paid £10k up front, and the rest over three years, surely this has been bought on HP, and the car doesn't belong to Motability?

Birkee you are very much mistaken if you think that the Motability cars are free...

Check the website for the terms and allowances, even the adaptions have to be paid for...

http://www.motabilitycarscheme.co.uk/main.cfm

jetta_wales

Dippypud wrote: »

Birkee you are very much mistaken if you think that the Motability cars are free...

Check the website for the terms and allowances, even the adaptions have to be paid for...

http://www.motabilitycarscheme.co.uk/main.cfm

Re-reading the post it did sound a little like they were forgetting the fact that it costs your full mobility allowance each month for the lease of the vehicle.

Flyboy152

birkee wrote: »

I'm confused... the Motability cars are free, and are replaced every three years. (With a small advance payment for upgraded vehicles)
If you have paid £10k up front, and the rest over three years, surely this has been bought on HP, and the car doesn't belong to Motability?

First of all, they are not free, two hundred and tweny pounds a month is very far from being free. Secondly, a Volkswagen Passat TD, for example, has an eight thousand pound advance payment. Add any adaptations to push up the deposit.

bored_at_home

i think you will be pushing it to get your advance payment money back, despite your problems. i can understand your wife is upset, but you cannot create the same huge scene about a near accident rather than if you had actually had an axccident, and i mean that with total respect to both yourself and your wife.

the advanced deposit is mainly about increasing the choice of options, as you freely admit to allow you a much swankier car and model. the contract is to supply and maintain the car you have chosen, yes its developed a fault, but ulike the person whos posted their car was off the road for months if they fix yours i dont see theyl repay any of your advanced deposit to change it.

i wish you best of luck trying though, i know what its like when you lose faith in a vehicle, as iv done it myself with a commercial one in the past.

BANANAVAN

thanks for the replys

the vehicle is a VW t5 CARAVELLE the vehicle we had before( not on motability) was also a vw a t4 caravelle( that was 100% reliable. lol) but due to my wife health she needed an automatic.
so we decided to get a T5 caravelle it was, I think £33-34k to buy if it was not on contract hire ( motability) plan was to put the advance payment down have it on motability for 3 years then buy it Had there not been the option to buy it there is no way we would have put a £10K advance payment down) .


So.......... spoken with motability
Who have said yes you can end your agreement early but you'll only get £5K back :eek:
if you want a replacement vehicle you'll have to end your agreement early and put another £10K deposit down. ( £5k from the refund & £5k of our own money)

Radish72

Don't let them fob you off that your wife still had steering capability just not power assisted steering.

The slower you go the harder it is to steer and if you are used to steering a car with power steering, it must have been a big shock to turn the wheel and the car not to turn as she thought it would

birkee

Dippypud wrote: »

Birkee you are very much mistaken if you think that the Motability cars are free...

Check the website for the terms and allowances, even the adaptions have to be paid for...

http://www.motabilitycarscheme.co.uk/main.cfm

Sorry, I didn't mean the motability cars are free.
What I meant was that they replace the mobility allowance.
From that perspective there is no advance payment unless you upgrade, or have requirements for adaptions at extra cost.

If I get a new car within the next few weeks, then the car is paid for by my mobility allowance, and THAT is free, so the car is a free replacement for it. It costs ME nothing.

jetta_wales

Maybe you really should consider forgiving the car? If this was the only problem that wasn't essentially trivial then give it a little more time and see if you two and the car can patch things up?

birkee

Am I going a little gaga? Or do some people think unless you get a motability car AND mobility allowance, the car is not free?

Have the car OR the mobility allowance, free, for nothing, gratis.
How does it cost anything? (Excepting for adaptions and upgrades.)