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Item sent to wrong address

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Comments

  • Strapped
    Strapped Posts: 8,158 Forumite
    piglet25 wrote: »
    I telephoned the seller and they confirmed that they have got the wrong house number and postcode on their receipt from Royal Mail, I aren't sure whether the seller wrote it on the parcel wrong or the post office staff just glanced at it and put it in the computer wrong. Seems like a couple of mistakes have been made along the way! Ebay won't let me put an INR claim in yet as its too soon, even though I told them in my email what has happened. I have never opened a paypal dispute, which one is easier and quicker?

    Go with PayPal. The rules are clear - if the seller can't provide proof of delivery to the address specificied by you in PayPal, then you will get your money back. Ebay have been known to be more "subjective".
    They deem him their worst enemy who tells them the truth. -- Plato
  • hermum
    hermum Posts: 7,123 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    custardy wrote: »
    RMs system doesnt show the delivered address
    infact the explicitly dont want it to show
    thats why staff should never put the address on the paper signature sheets

    Any idea how OP can win the case then as it's going to show delivered?
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    hermum wrote: »
    Any idea how OP can win the case then as it's going to show delivered?

    the OP will need to contact Paypal and explain the situation
  • Strapped
    Strapped Posts: 8,158 Forumite
    hermum wrote: »
    Any idea how OP can win the case then as it's going to show delivered?

    but not to the address specified in PayPal.
    They deem him their worst enemy who tells them the truth. -- Plato
  • hermum
    hermum Posts: 7,123 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    The address doesn't come up on the online tracking
This discussion has been closed.
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