Item sent to wrong address

piglet25

Hi, I bought an item and as it hadn't arrived I requested the tracking number from the seller. That showed as being delivered so I rang Royal Mail and was informed that the wrong postcode had been put on the parcel, aswell as the wrong house number.

The people whose house it was went to the trouble of going to the sorting office and collecting a parcel with my name on, (without any of my i.d., unless they made some up) and its a foregone conclusion that when I went there to ask if they had mistakenly collected my parcel they lied through their teeth and said no.

So, when I put my claim in for inr will ebay bother to check the address relating to the tracking number or will they just say its been 'delivered', and is it worth reporting the cheeky sods to the police so maybe if it happened again they would think twice before stealing my goods?

Hammyman

I have stuff come to my home address solely in my company name. When I go to the RM to pick it up, they merely check that I have the missed delivery card and my ID has the address on that is on the parcel.

All they needed was the red card and ID with that address on. Have you actually thought about going round and asking them if they have it?

piglet25

Yep I have been, they said they had no knowledge of it but to be honest the womans voice was shaking that much when she spoke I am 100% convinced she was lying, obviously can't prove it but ended up telling her that I was going to report her for theft! Just because I was so miffed as I have been after this item for ages : (
At the sorting office it went to if you aren't the person named on the parcel you need to take your own i.d and also i.d for the addressee so can't understand why they handed it over to her.

gravitytolls

A friend did this, she claimed through RM though.

Via the tracking code, can you see the delivery address details? If not, can you ask RM for written confirmation of the mistake? This should be enough evidence that you didn't receive your item.

hermum

Have you asked the seller to confirm the address on their receipt, it seems a little odd that it had the wrong postcode & house number on but I'm assuming that the street was correct or did they pluck a postcode out of the air?
I'm surprised that the delivery office allowed anyone to collect without I.D.

geri1965_2

I never get asked for ID at my sorting office, even though there is a sign saying ID needs to be shown! I just give them the card and they go and get my parcel.

daimaxboyce

piglet25 wrote: »

Hi, I bought an item and as it hadn't arrived I requested the tracking number from the seller. That showed as being delivered so I rang Royal Mail and was informed that the wrong postcode had been put on the parcel, aswell as the wrong house number.

The people whose house it was went to the trouble of going to the sorting office and collecting a parcel with my name on, (without any of my i.d., unless they made some up) and its a foregone conclusion that when I went there to ask if they had mistakenly collected my parcel they lied through their teeth and said no.

So, when I put my claim in for inr will ebay bother to check the address relating to the tracking number or will they just say its been 'delivered', and is it worth reporting the cheeky sods to the police so maybe if it happened again they would think twice before stealing my goods?

No.1
Ebay is at fault for delivering to an incorrect address.
If you have paid via Paypal then claim from them as your Registered address should be the delivery address.

No.2
Royal Mail are at fault as their Red card states you should also have Proof of I.D. supported with the Red Card. If not a delivery can be Re-arranged to the Postal address.
Do they have cctv at the Royal Mail Sorting office handling desk, If so advise the police and they should be able to obtain a copy due to criminal activity as this person has stolen your item.

No.3
This is a basic claim against I.D Theft as these people have now obtained Property by desception in your name. Knowing they are not the sole purchaser of that said item.

I would say Ebay / Paypal claims dept , Royal Mail Customer services dept and if no joy the local Police Force.

piglet25

I telephoned the seller and they confirmed that they have got the wrong house number and postcode on their receipt from Royal Mail, I aren't sure whether the seller wrote it on the parcel wrong or the post office staff just glanced at it and put it in the computer wrong. Seems like a couple of mistakes have been made along the way! Ebay won't let me put an INR claim in yet as its too soon, even though I told them in my email what has happened. I have never opened a paypal dispute, which one is easier and quicker?

liam8282

At my local sorting office, the ID they ask for is just to prove that you are from the address on the parcel.

I regularly go and collect parcels, in my girlfriends name, but with my ID.

As long as the address is the same, that seems good enough.

ShaneUK

the eBay seller is really the only person at fault here, for sending it to the wrong address, albeit with the correct name on.

Royal Mail are not at fault - they delivered to the address given, and gave the parcel to the perosn with the card who lives at that address.

The householder is also a little at fault, but technically, as they are at that address, can it be classed as unsolicited goods?

piglet25

They are usually really strict at my office, I have been turned away before now for not having a receipients i.d. along with my own, (at the same address). I am thinking maybe because the lady was of a 'certain age' maybe they assumed she wouldn't be a liar.......
re - unsolicited goods - it had my name, my street name on and a different village name on to where she lives, so if she had been a good citizen she would have popped it down to the matching number in my street ( who would have bought the card round to me) instead of driving an extra 6 miles to the sorting office to pick it up.