Argos tv wrong model :(

gordikin

Zandoni wrote: »

Argos sold the OP a lower quality TV, so why shouldn't they be compensated for their time and effort of taking it back.

...did you miss the full refund bit?..who took it back..the OP hasn't?!

Zandoni

gordikin wrote: »

...did you miss the full refund bit?..who took it back..the OP hasn't?!

Not to sure what you are talking about, but I said

If it was me I'd take it back, then complain to a manager at the HO and see what they will do.

I never said the OP has taken it back.

easyhost

tsimehC wrote: »

Whether this is the correct statement or not, I've never seen anyone open a large item before leaving and why should they? Argos are expected to give you the item you've asked for.

From my own experiences with Argos, they've been good in the returns department with items hardly used so that should be okay. I got a goodwill gesture once (cheque) from head office after I noticed a price drop in an item I ordered just two days before I was about to get it. I had to spend some time on the phone arguing my case before pointing out their 30-day return guarantee. Good luck.

dont need to open it up as if you read the box of a tv it will in large letters tell you the make and model number.

Originally Posted by visidigi
I'd be surprised if they are legally obliged to tell you, as the substitute is automatically assigned by the system, not a human.

yes they are, if their is a chance of them substituting the item then they are supposed to tell you. this can be verbally or on a written notice.

Flyboy152

visidigi wrote: »

Its not a mistake - its a substitute -Argos are very upfront with the fact there may be an alternative offered, indeed I beleive the recipt with the collection desk says the same...

At the end of the day, it would have been easily rectified if the OIP had checked the item before walking out of the store.

Good Customer Service or not, HO is just going to say take it back to store - they didn't deliver it so they have no obligation to collect it from the OP.

Sorry but this is the facts not opinion of the issue at hand.

Perhaps you missed the whole....

We may experience problems with the supply of certain products and may therefore supply a substitute of the same or better quality at the same price. If you are not happy with the replacement or substitute you can return it in accordance with our 30-day money back guarantee

....."same or better" thing.

Flyboy152

visidigi wrote: »

I'd be surprised if they are legally obliged to tell you, as the substitute is automatically assigned by the system, not a human.

And whats more, the self checkouts don't tell you this, I beleive its printed on the collection receipt though.

Where do you get all this from?

Flyboy152

visidigi wrote: »

No such thing as FACTS are you serious?

As for not the customers job to check the model? The customer has just looked up the model to order and all they need to do is check the model number against the box on the counter when they hand it over.I guess you're happy not to check your change at every store you buy from then yeah?

In any case this was a TV - the feature list will alos have been on the outside of the box.

There's no need to involve HO in this issue, it was bought in store - involving HO just delays getting it resolved as you have to go through explaining the whole proces to a third party...



A bulletin does not make it a legal obligation - it might be a communication they are advised to inform the customer of.



They don't need to open the box its on the outside of the box. Indeed, the code for argos is usually a big white sticker with black print on the outside.

If I was lugging a box home I would be 100% before leaving the store that that box contained the item it should. It takes 2 seconds and ensures, when your looking for something this specification specific that you don't have to go back to the store again.

I agree you can go to HO and you can kick off, but whats the point? Honestly it seems like making a massive issue out of something really so simple.

:wall:

Do you not understand the principals of contracts?