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Argos tv wrong model :(
Comments
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I'd be surprised if they are legally obliged to tell you, as the substitute is automatically assigned by the system, not a human.
And whats more, the self checkouts don't tell you this, I beleive its printed on the collection receipt though.
There's a bulletin on the till which you're supposed to read out to the customer. I used to work for argos
I try to help as much as I can. But I'm also honest and speak my mind.
Smoke free since Jan 2014
If you want any advice on quitting please send me a PM. 0 -
Doubt it, the OP bought in store and had time to inspect the item before leaving - DSR's don't apply so chances are thye will just ask the Op to return it to store for a refund...
Whether this is the correct statement or not, I've never seen anyone open a large item before leaving and why should they? Argos are expected to give you the item you've asked for.
From my own experiences with Argos, they've been good in the returns department with items hardly used so that should be okay. I got a goodwill gesture once (cheque) from head office after I noticed a price drop in an item I ordered just two days before I was about to get it. I had to spend some time on the phone arguing my case before pointing out their 30-day return guarantee. Good luck.0 -
It's not the customers job to check what goods are given in the shop and you can't expect them to understand what the model numbers are.
You'd be surprised what HO's can do if you ask. If they refuse to deliver they will probably at least give a gift voucher.
There is no such things as facts in matters like this, Argos are usually pretty good will definitely give some sort of goodwill gesture if you ask the right person.
No such thing as FACTS are you serious?
As for not the customers job to check the model? The customer has just looked up the model to order and all they need to do is check the model number against the box on the counter when they hand it over.I guess you're happy not to check your change at every store you buy from then yeah?
In any case this was a TV - the feature list will alos have been on the outside of the box.
There's no need to involve HO in this issue, it was bought in store - involving HO just delays getting it resolved as you have to go through explaining the whole proces to a third party...Unintentional wrote: »There's a bulletin on the till which you're supposed to read out to the customer. I used to work for argos
A bulletin does not make it a legal obligation - it might be a communication they are advised to inform the customer of.Whether this is the correct statement or not, I've never seen anyone open a large item before leaving and why should they? Argos are expected to give you the item you've asked for.
From my own experiences with Argos, they've been good in the returns department with items hardly used so that should be okay. I got a goodwill gesture once (cheque) from head office after I noticed a price drop in an item I ordered just two days before I was about to get it. I had to spend some time on the phone arguing my case before pointing out their 30-day return guarantee. Good luck.
They don't need to open the box its on the outside of the box. Indeed, the code for argos is usually a big white sticker with black print on the outside.
If I was lugging a box home I would be 100% before leaving the store that that box contained the item it should. It takes 2 seconds and ensures, when your looking for something this specification specific that you don't have to go back to the store again.
I agree you can go to HO and you can kick off, but whats the point? Honestly it seems like making a massive issue out of something really so simple.0 -
Originally Posted by visidigi
I'd be surprised if they are legally obliged to tell you, as the substitute is automatically assigned by the system, not a human.
And whats more, the self checkouts don't tell you this, I beleive its printed on the collection receipt though.A bulletin does not make it a legal obligation - it might be a communication they are advised to inform the customer of.
There is a legal obligation to alert the customer before the contract is formed, that is why there are bulletins on the till.
The substitute is not assigned by a system, the substitute will have the same catalogue number as the original.
The self checkouts or 'quick-pay' do tell you this as it is a legal requirement [in the box in the middle of the screen, i'm sure its yellow]. As does the website, ring and reserve & new stockchecker's.⚠ 2014 - COUNTDOWN TO INDEPENDENCE ⚠0 -
No mention of it being a substitute was made, just that the item I ordered was a 22" toshiba tv dvd combo.
Looking at the box it does state the model number but this isnt something I memorised before going to the shop, I took a look at the box, toshiba.. tick.. 54cm.. tick.. dvd.. tick.. freeview.. tick.. all seemed to be in order. after all they only sell one 22" toshiba tv.
Its only after unpacking and setting it up that that the missing features were noticed.
Anyways after doing a search on the internets it seems argos is aware that they are giving out a different model of tv..
http://answers.argos.co.uk/answers/1493-en_gb/product/5296448/questions.htm?page=4&sort=helpfulq&dir=asc
why was I not made aware at the till that I would recieve a different product
Avforums from the beginning of the year.
http://www.avforums.com/forums/lcd-led-lcd-tvs/1403260-toshiba-22dv500-instead-22dv713.html
Argos are knowingly passing off a inferior product as the one they have advertised in their catalogue.0 -
How on earth is this still going on, anyone would think Argos had refused a refund or replacement!
Argos states on the self checkout, and often in the catalogue, if an item is at risk of potentially being substituted, even if you weren't told this just take it back if you don't want it, Argos has an excellent returns policy and I have no doubt they will give you your money back.
If your main gripes were number of HDMI ports and speaker difference, then buy an HDMI splitter with the £10 voucher as I've already suggested and still be £30 better off. The speakers will have no discernible difference in quality on a £179 TV, they will do the job just fine I'm sure - if they don't, then take it back for a refund!"We can all fly as high as the dreams we dare to live...........unless we are a chicken" ~ Anon.0 -
Snakeeyes, two days have now passed, what did Argos say when you asked them for a refund/exchange?0
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No such thing as FACTS are you serious?
As for not the customers job to check the model? The customer has just looked up the model to order and all they need to do is check the model number against the box on the counter when they hand it over.I guess you're happy not to check your change at every store you buy from then yeah?
In any case this was a TV - the feature list will alos have been on the outside of the box.
There's no need to involve HO in this issue, it was bought in store - involving HO just delays getting it resolved as you have to go through explaining the whole proces to a third party...
A bulletin does not make it a legal obligation - it might be a communication they are advised to inform the customer of.
They don't need to open the box its on the outside of the box. Indeed, the code for argos is usually a big white sticker with black print on the outside.
If I was lugging a box home I would be 100% before leaving the store that that box contained the item it should. It takes 2 seconds and ensures, when your looking for something this specification specific that you don't have to go back to the store again.
I agree you can go to HO and you can kick off, but whats the point? Honestly it seems like making a massive issue out of something really so simple.
It's simple Argos sold an inferior product to the OP without giving them the chance to accept it. You may be happy to be conned but the OP is not.
HO are able to give some form of goodwill gesture in cases like this so why not contact them.
If the OP wants to take it back then that's fine.
If it was me I'd take it back, then complain to a manager at the HO and see what they will do.0
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