What would YOUR ideal energy bill look like

grahamc2003

backfoot wrote: »

Just had my electricty bill from EDF.

Reading Period 25/2 to 27/4.

Bill date 16/5 (received 25/5).

Should they show a direct debit payment on the 1/5 on the Bill?

Why or why not?

I'll have a stab at this one. No facts, just my opinion.

I'd say the first confusion starts with efd calling the thing a 'bill' when in fact (or rather in my opinion) it is a statement. Doesn't help having a big sign saying 'BILL' at the top of a statement (imo).

The statement consists of the balances from bills and any payments you have made (imo).

The bills are calculated at certain dates - in your case 16/5, for a certain period, probably (imo) each date being a meter read (either real or estimated (imo). In your case, for the period 25/2 to 27/4. On the bill (the real bill, not the statement they label 'BILL') you won't get a mention of any payments - they are irrelevant to a bill.(imo).

But the statement you get (which they lable 'BILL') will probably be the uptodate statement when it was produced (say 20/5, imo, a guess or guesstimate but not a fact), That statement (labellled 'BILL') will list the starting balance, all bills (probably just 1) and all payments (probably or possibly or maybe 3) at the date of the statemet run (probably, possibly maybe 20/5), so, to answer your question, yes, a payment on 1/5 will, should or could possibly or probably, imo, be shown.

The main problem, imo, is edf and others, imo, calling a statement a bill, and not ever actually producing a bill, but a quite complex hybrid of a thing containing elements of bills and statements all jumbled up and labelled incorrectly, imo.

All imo, and no facts, hope this conforms to intermynam's standards.

backfoot

grahamc2003 wrote: »

I'll have a stab at this one. No facts, just my opinion.

I'd say the first confusion starts with efd calling the thing a 'bill' when in fact (or rather in my opinion) it is a statement. Doesn't help having a big sign saying 'BILL' at the top of a statement (imo).

The statement consists of the balances from bills and any payments you have made (imo).

The bills are calculated at certain dates - in your case 16/5, for a certain period, probably (imo) each date being a meter read (either real or estimated (imo). In your case, for the period 25/2 to 27/4. On the bill (the real bill, not the statement they label 'BILL') you won't get a mention of any payments - they are irrelevant to a bill.(imo).

But the statement you get (which they lable 'BILL') will probably be the uptodate statement when it was produced (say 20/5, imo, a guess or guesstimate but not a fact), That statement (labellled 'BILL') will list the starting balance, all bills (probably just 1) and all payments (probably or possibly or maybe 3) at the date of the statemet run (probably, possibly maybe 20/5), so, to answer your question, yes, a payment on 1/5 will, should or could possibly or probably, imo, be shown.

The main problem, imo, is edf and others, imo, calling a statement a bill, and not ever actually producing a bill, but a quite complex hybrid of a thing containing elements of bills and statements all jumbled up and labelled incorrectly, imo.

All imo, and no facts, hope this conforms to intermynam's standards.

I think you are spot on.

JasX

As an afterthought being able to access bills/statements REGULARLY and in a timely mannar is important too, trying to get a bill or statement out of npower is like getting blood out of a stone and no getting 'comething' every 7-8 months is not frequent enough.

You have online account management so it's not like it'll cost you much more than a pico-second of server processor time to keep your customers up to date

Former_MSE_Archna

Thanks for all the feedback - I fedback what I could to Ofgem. Please feel free to continue the debate - we'll always try and pass it back.