Buyer trying to pull a fast one

b0nkerZz

Item is a Porch Awning

Buyer claims that the item is not as described

Paypal's holding £40, the buyer said that not all poles were included although they are all shown in the pictures which were provided.

I told the buyer, if they weren't happy to send it back, and I got a reply saying they would send it back, but expect me to refund the full price (£40) including postage (but it cost to send the porch awning, so it would come out of my pocket).

What am I to do?

Edit: this is on ebay

steveE2

expect me to refund the full price (£40) including postage (but it cost to send the porch awning, so it would come out of my pocket).

Unless you offered free p&p when you sold it,the P&P charge did NOT come out of your pocket,the buyer paid the selling price AND P&P.
Refund in full

theonlywayisup

Op, a refund includes the final price paid including postage. Paypal and eBay will force this full refund if the buyer shows he has sent it back. The buyer will have to pay to send it back trackable but it needs to show only as attempted/delivered or refused in order for them to refund.

You do not need to reimburse the returns postage if you are a private seller. You may do this if you felt the fault lies with you.

steveE2 wrote: »

Unless you offered free p&p when you sold it,the P&P charge did NOT come out of your pocket,the buyer paid the selling price AND P&P.
Refund in full

The op needs to be refunding in full as you say. However as the op has paid to send the item in the first place it DOES come out of his pocket.

LadyDee

You haven't said whether or not the buyer is correct - were all the poles shown on the auction, included? If not then the buyer is fully entitled to a refund of what they paid.
You are not obliged to pay for it to be returned but think how you would feel if you'd paid out for something and because of the seller's false description you were left out of pocket.
In the interests of fairness perhaps you could offer a partial refund to enable the buyer to buy some poles?

steveE2

theonlywayisup
However as the op has paid to send the item in the first place it DOES come out of his pocket.

No it doesn't.
If I sell an item for £10 and charge £5 p&p the Buyer payes me £15 (10 for the item and 5 for p&p),I haven't paid anything for the postage the buyer has.

If i sold the item for £10 INC FREE P&P then bigger fool me I should have built the postage charge into the selling price and the Buyer would still be paying it.

hermione987uk

steveE2 wrote: »

No it doesn't.
If I sell an item for £10 and charge £5 p&p the Buyer payes me £15 (10 for the item and 5 for p&p),I haven't paid anything for the postage the buyer has.

If i sold the item for £10 INC FREE P&P then bigger fool me I should have built the postage charge into the selling price and the Buyer would still be paying it.

I think what the OP and towiu are trying to say is if they refund the buyer in full including original postage costs then they will be out of pocket as OP still paid the cost of original post and wouldnt be able to get that money back.


But OP, if the item was SNAD and the buyer has to pay to send it back then they will be out of pocket as well unless seller offers to pay return postage, which is hardly fair on the buyer now is it?

Oliver14

steveE2 wrote: »

Unless you offered free p&p when you sold it,the P&P charge did NOT come out of your pocket,the buyer paid the selling price AND P&P.
Refund in full

Free P&P is actually inclusive P&P. The buyer still pays it as it's included in the price. Its a very stupid seller who doesn't work in the postage cost to a Free P&P item. I'm afraid RM always charge us.

Hermione wrote:

I think what the OP and towiu are trying to say is if they refund the buyer in full including original postage costs then they will be out of pocket as OP still paid the cost of original post and wouldnt be able to get that money back.

The seller did not pay the original postage cost the buyer did tha's what they pay for when they buy the item off you. The seller pays the postage from the money given to them by the buyer.

steveE2

hermione987uk wrote: »

I think what the OP and towiu are trying to say is if they refund the buyer in full including original postage costs then they will be out of pocket as OP still paid the cost of original post and wouldnt be able to get that money back.


But OP, if the item was SNAD and the buyer has to pay to send it back then they will be out of pocket as well unless seller offers to pay return postage, which is hardly fair on the buyer now is it?

No you still don't get it
lets assume the awning sold for £30 with £10 p&p,the BUYER pays £40 including the P&P charge.
So you see the seller has not paid to have it delivered

Now the seller offers to refund on return(good chap/ess)
the BUYER has to pay to return the awning,seller does not have to repay this charge.

Seller refunds £40,Buyers original £30 for awning and Buyers £10 they paid to have it delivered.
Buyer still out of pocket for return postage(we agree on that one) Seller lost nothing.apart from any Ebay fees

or am I totally wrong on this and seller always pays postage?

steveE2

Oliver14 wrote: »

Free P&P is actually inclusive P&P. The buyer still pays it as it's included in the price. Its a very stupid seller who doesn't work in the postage cost to a Free P&P item. I'm afraid RM always charge us.

The seller did not pay the original postage cost the buyer did tha's what they pay for when they buy the item off you. The seller pays the postage from the money given to them by the buyer.

Hooray someone can see what I mean :j

CAN1976

steveE2 wrote: »

Hooray someone can see what I mean :j

The refund changes things though

Buyer sends £40

Seller receives £40, but spends £5 of it on P&P
(amt Seller has in pocket £35)

Buyer unhappy, wants full refund

Seller returns £40
(amt Seller has in pocmket -£5)

In what way has the seller not paid in this scenario?

soolin

Buyer pays £40 to seller inclusive of postage. Seller spends £10 on postage leaving them with a net £30.

Buyer returns item and gets a refund of £40, leaving seller £10 short as that has gone to the RM