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o2 modems & Plusnet...

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Comments

  • Plusnet_company_representative
    Plusnet_company_representative Posts: 475 Organisation Representative
    Hi there,

    You can check your usage on our website once you're up and running on the service, and we will indeed email you when you're close to the limit. You've also got two options for when you hit your limit - either have the connection slowed down, or have extra usage added in 5GB blocks for £5 each.

    You could also install something like netmeter but that'd have to be run on each PC using the internet in order for you to get an idea of the total amount used.
    Official Company Representative
    I am the official company representative of Plusnet. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • brewerdave
    brewerdave Posts: 8,780 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    wild666 wrote: »
    they asked for mine back but I left during the contract period due to moving home and O2 being unable to fulfil their end of the contract. If O2 do then they will supply a Free-post envelope or charge you £50 for the router if not returned.
    If you are on a 30 day rolling contract then you won't be asked for the router back as they have charged you for it. if you got the router free then IMO it would be petty of O2 to ask for it back if you have fulfilled your minimum contract.
    .

    As you are always in "contract" (albeit a 30 day one) the way I read the t & cs suggests that the router is leased and should always be returned when the contract is terminated.

    HOWEVER, I suspect that for a longer term customer ,the return of the router "falls thru the cracks" in their admin. systems. eg older model - "not worth the hassle" etc

    I'm still waiting (32 months and counting...) for HORRANGE to collect their Livebox which was "leased" under a similar set of t & cs. I haven't thrown it out because of horror stories of debt collectors being set on ex- HORRANGE customers years down the road:(
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