£10 Tesco Meal deal for £4.07

stebiz

stebiz wrote: »

As promised Mr T.

The Advertising Standards Authority

Dear Sirs,

I am writing to your body, on the hope that you can assist myself and many associates, who are at present being treated appallingly by Tesco PLC.

You may (or may not) be aware that Tesco brought a policy out in February where they guaranteed to beat Asda (Walmart) price. If, after you’d entered your receipt, into their online price checker system, it was found to be dearer, they would compensate you with the double the difference. A great marketing ploy, I think you’ll agree.

Sadly, shortly after bringing this policy into place (a day before the Royal Wedding to be exact) they quietly cancelled the policy, and replaced it with just the difference. This again was in the form of a voucher.

Unfortunately since that day, it was advertised again as DTD in a large advert in a National Newspaper, but they blamed it on a third party.
A latest ploy of Tesco is to delay (or not provide) a voucher, and blame it on their computer system. Even though they are still happy to advertise this policy.

There are dozens (if not hundreds) of us in a very awkward situation. Some can’t go to Asda because it is too far from where they live, and rely on this policy to get a refund, if Tesco cannot match Asda’s prices. Many are vulnerable people, including elderly and less well off, and they are therefore being misled, in my view.

On their website it clearly states
14) Why does it take up to 36 hours to get my results back?
In most cases, your results should come through much sooner than this. Our new price check website has to find your receipt details from the millions of transactions that have occurred in the last 28 days in a Tesco store or online at Tesco.com. We then match all of your products against the ASDA products and prices on that day, and send you an email with the result. This can take a bit of time for our systems to process this information.

Yet many have been waiting since last Friday. If they can’t honour this policy, surely it is upto ASA to come down on them, and request removal of such claims. I understand that you now have a statutory obligation to investigate. Tesco themselves are not interested in any of the complaints, and I therefore feel justified in requesting you look into this on my behalf.

It is likely you may get similar emails to mine, as unfortunately not everybody has the time to draft a complaint. I have also provided a screenshot of the policy, as requested by your online complaints page.

Yours sincerely

...................

http://www.asa.org.uk/Complaints/How-to-complain.aspx

Please click Thanks if you have submitted a complaint, so we know.

A shameless bump. So far 22 of us have copied this to ASA. Anybody else fancy joining us?

JusthonestJo

I obviously didn't think that though, PM me and as a newbie to the Forum I cant answer you. I only get to send one message every 60 minutes. Dohhhhh!
Ha ha I guess I should stick to stacking shelves

JusthonestJo

stebiz wrote: »

A shameless bump. So far 22 of us have copied this to ASA. Anybody else fancy joining us?

Well done and well worded.

JusthonestJo

czerniacha wrote: »

Did you open a "voucher factory"?!:eek::eek::eek:
:rotfl:

No that would be very very wrong and you should not discuss it .

debsjc

JusthonestJo

Do you know why Monday's vouchers are delayed, or when/if we will be getting them?

silverhairgranny

Found the chief exec e mail now and customers services.
Two Tesco email contact addresses are:

philip.clarke@uk.tesco.com

and

customer.service@tesco.co.uk

All send to philip and copy customers services in :j

Blobby8_2

debsjc wrote: »

JusthonestJo

Do you know why Monday's vouchers are delayed, or when[STRIKE]/if[/STRIKE] we will be getting them?

doh...................

JusthonestJo

debsjc wrote: »

JusthonestJo

Do you know why Monday's vouchers are delayed, or when/if we will be getting them?

I dont really apart that Tesco are a law upon themselves. It seems to be random and it doesn't matter if you work for Tesco or not , some get issued, some don't. Some people will get gift vouchers for shouting at staff and some don't.

on-the-count-of-three

JusthonestJo wrote: »

I obviously didn't think that though, PM me and as a newbie to the Forum I cant answer you. I only get to send one message every 60 minutes. Dohhhhh!
Ha ha I guess I should stick to stacking shelves

As any cool cat in town will tell you, just rack up your post count a little & you'll soon be able to PM.

JusthonestJo

sparky1664 wrote: »

As any cool cat in town will tell you, just rack up your post count a little & you'll soon be able to PM.

Do you mean like posting randomly and annoying every one with it!!. Thanks