Paid £649 for a Wii - how do I cancel it?

chipsdog

Bossyboots wrote:

I'm not sure they can. The product has not (at this stage) failed to arrive and is not faulty. There is no scope to return under the Distance Selling Regulations (and may not be in any event although if the seller takes credit cards then it is highly likely that it is a company) at this stage. I can't see therefore on what basis the credit card company are obliged to stop payment just because the purchaser has changed her mind.

There's an Outland Video Games in Portsmouth http://www.upmystreet.com/UK/findmynearest/computers-and-the-internet/computer-games/results/in/Portsmouth-4544.html

Will I not be able to return it under the Distance Selling Regulations rule?

danio_2

chipsdog wrote:

Will I not be able to return it under the Distance Selling Regulations rule?

I'm not sure that the Distance selling Rules apply to Amazon Market Place, But I suppose it would depend on whether your seller is a Business or a Private seller.

lapat

oooooooooooooooooooooooooooooooooouch

that nust have hurt

burnoutbabe

i had someone do this to me today, said they bought something by mistake, i refunded them when i got their email and relisted. cost me nothing.

but i don't think you have to as a private seller.

piggeh

If you sell goods or services to consumers by:

* the internet
* digital television
* mail order, including catalogue shopping
* phone
* fax

then you need to know about the Consumer Protection (Distance Selling) Regulations 2000.

The key features of the regulations are:

* you must give consumers clear information including details of the goods or services offered, delivery arrangements and payment, the supplier's details and the consumer's cancellation right before they buy (known as prior information)
* you must also provide this information in writing
* the consumer has a cooling-off period of seven working days.

So you have a 7 day cooling off period.

It's also worth noting that Amazon are the ones charging your credit card, so are also tied into the deal contractually.

EDIT: You should read through the marketplace FAQ for tips on what to do - ultimately the first step is to contact the seller and say you wish to cancel the order.

roswell

phone up credit card company and say you lost your card??

reehsetin

roswell wrote:

phone up credit card company and say you lost your card??

im sure thats fraud?
plus a bit late anyway since shes already admitted to the transaction by asking for the transaction to be canceled

Little_John

slowen wrote:

Someone is having a laugh for trying to sell a wii for £649, now that's just taking the p**s

Now matter how much someone wants one I cannot see them paying that much as even the ones on rip off ebay are cheaper unless you buy by mistake without noticing an over-inflated price

People will pay it. the kid wants a wii and the parents didnt have a clue so didn't pre order one. Everywhere sells out in hours mainly due to pre orders. lots of stores have taken pre orders and promised delivery within the first week of release and havn't received their full order so are letting alot of people down.

This is where panic buying comes in to it and I belive the OP saw the golden item and common sense goes through the window, Those that were intelegent and bought 1 or a few are now cashing in with all the hype and people not wanting to do the sensible thing and tell their kid they will have one after christmas or just waiting a week or so till the next deliveries arrive most companies didint over subscribe the pre orders so the next lot wll be available at most places.

Personally I would have contacted the seller and indicated to them that your child had placed the order using the 1 click method and you only found out to late Market place can only be used by people over 18 so legally the seller cant sell it to anyone under 18. Amazon Marketplace doesnt offer a cancelation policy so the only way to cancel the order is to contact the seller directly. I am sure the seller would rather not send it to you and get it relisted than send it and have to relist once it is returned to them. maybe you could pont that out and hope the seller has a soft spot.

selling it for 3 times the value I strangely think they wont.

Bossyboots

piggeh wrote:

If you sell goods or services to consumers by:

* the internet
* digital television
* mail order, including catalogue shopping
* phone
* fax

then you need to know about the Consumer Protection (Distance Selling) Regulations 2000.

The key features of the regulations are:

* you must give consumers clear information including details of the goods or services offered, delivery arrangements and payment, the supplier's details and the consumer's cancellation right before they buy (known as prior information)
* you must also provide this information in writing
* the consumer has a cooling-off period of seven working days.

So you have a 7 day cooling off period.

It's also worth noting that Amazon are the ones charging your credit card, so are also tied into the deal contractually.

EDIT: You should read through the marketplace FAQ for tips on what to do - ultimately the first step is to contact the seller and say you wish to cancel the order.

According to the CAB website the seven day cooling off period only applies if the seller is a business.

burnoutbabe

yes, you definatly do not have to refund as a private seller on amazon marketplace unless the goods are faulty or not as described.

Also, with the Wii, i would have thought people would have tried to dispatch Asap to get it to sellers next day delivery and if i had already gone and sent it, i would not be refunding to a mind changer (hence why i emailed buyers yesterday to ask if okay to ship just in case, one was OHHHH ITS A MISTAKE, other not responded so hers gets shipped as soon as post office opens)