Oreo cookies not as described -- how shall I proceed?

arcon5

I'm looking for some advise with regards to a recent purchase me & my partner made.

Yesterday we decided to nip to Tesco Express after seeing an advert on TV for the new oreo biscuit. We purchased a packet & a pint of milk, took it home extremely exited about the prospect on "twisting, dunking, licking" (as per the advert) only to be left with great disappointment...

We both gently but firmly tried twisting the biscuit but each time it crumble all over our furniture and floor. But yet its supposed to twist off !!!???

It was only after filing a complain with orea they informed us that if they are stored in a cool place they don't twist aswell! Surely this should be on the advert or on the packet?????

They failed to offer any kind of compensation, which we're very disgruntled about.

This is false advertising!! They have mislead us into purchasing the item.

We then wen't to tesco express who refused to take us seriously and asked us to leave. Surely under SOGA we're entitled to a refund?

So how should we proceed with this and who to? Should we send a letter before action to the Tesco store or Oreo?

We wan't compensation for the packet of biscuits we wasted trying to twist them, the KW of electricity used to hover the crumbs, compensation for the emotional distress this has caused to us both. Is there something else we should be claiming for? Can we claim for the pint of milk we purchased alongside the biscuits and now unable to use in the required form?

Thanks in advance for your help!

TheSaint_2

Give them to the oreo troll

gordikin

...'hover the crumbs'? How did you do that? What anti gravity device did you use?

Amba_Gambla

What about the interest you will have lost out on if you'd have left that £1.60 in the bank. Might as well add that on to your claim. How about the distress of being "told to leave" Tesco - must be worth a £1,000 for the embarrassment.....?

Forwandert

Are you sure your twisting them the right way? For some reason they always crumble going clockwise, try twisting both sides anti clockwise.

ebayqueen_2

arcon5 wrote: »

I'm looking for some advise with regards to a recent purchase me & my partner made.

Yesterday we decided to nip to Tesco Express after seeing an advert on TV for the new oreo biscuit. We purchased a packet & a pint of milk, took it home extremely exited about the prospect on "twisting, dunking, licking" (as per the advert) only to be left with great disappointment...

We both gently but firmly tried twisting the biscuit but each time it crumble all over our furniture and floor. But yet its supposed to twist off !!!???

It was only after filing a complain with orea they informed us that if they are stored in a cool place they don't twist aswell! Surely this should be on the advert or on the packet?????

They failed to offer any kind of compensation, which we're very disgruntled about.

This is false advertising!! They have mislead us into purchasing the item.

We then wen't to tesco express who refused to take us seriously and asked us to leave. Surely under SOGA we're entitled to a refund?

So how should we proceed with this and who to? Should we send a letter before action to the Tesco store or Oreo?

We wan't compensation for the packet of biscuits we wasted trying to twist them, the KW of electricity used to hover the crumbs, compensation for the emotional distress this has caused to us both. Is there something else we should be claiming for? Can we claim for the pint of milk we purchased alongside the biscuits and now unable to use in the required form?

Thanks in advance for your help!

Hi there
I have only this to say to you....stop watching so much television...its an advert....ok you bikkies weren't up to scratch .... let it go...dont let it get you down:p...stick with the biscuits you know and love!!!! Oreo is an american brand!!! You don't need to say anything else...who would believe them!!!!:rotfl:
What about purchasing a pack of custard creams, now that is a dunking licking treat if if there was one:T

If thats all you have to worry you ... you'll be alright :rotfl:

joe_purdy

I thought this was a joke at first, i cant believe how serious your taking this, it was a packet on biscuits. Im not suprised tesco chucked you out. Surely you have more important things to worry about in life that the emotional stress caused by a packet or oreos!!!!

moonrakerz

Can I sue Martin Lewis for having to read drivel like this ??

visidigi

but but but.....think of the children!!!!!

pinkshoes

I think you should write to Oreo and ask them to send you a crate of biscuits so that you can find the quickest and most efficient way of warming an Oreo biscuit up to a suitable temperature so that it will "twist".

I personally put my packet in-between my cleavage for 30 minutes prior to eating. Fat people could insert the packet in-between rolls of stomach fat.

Amba_Gambla

pinkshoes wrote: »

....Fat people could insert the packet in-between rolls of stomach fat.

Ah-ha. I knew I'd left them somewhere safe....

nom nom nom