Do you see pepper as a condiment?

lilian1977

You'll get the points, I quite often find the self scan doesn't approve coupons, for example Tesco sent out £2 off Huggies Super Dry that didn't scan because I hadn't bought the right product when I bought Huggies Super Dry. You tend to find that CS know about the problem and do it straight away x

Stompa

FWIW if you go to the Tesco website, and visit the:

Groceries > Food Cupboard > Condiments & Table Sauces

aisle, neither peppercorns nor pepper (nor salt) are listed. They're actually located in the 'Herbs, Spices & Salt' section.

rosie383

Lets see what CS say. I still think that it is a condiment. Most modern dining tables have 2 things on them, salt, and a pepper grinder.
That's funny about the cucumber!!!!

antrobus

rosie383 wrote: »

Is pepper a condiment? Should I take the receipt and voucher to CS and ask for the points on principle?

No. A pepper is a vegetable. Peppercorns are herbs and spices. Ground pepper is a condiment.

geordie_joe

rosie383 wrote: »

Lets see what CS say.

They may give you something as a good will gesture, but that won't mean they think peppercorns are a condiment.

rosie383 wrote: »

I still think that it is a condiment.

That's because you are thinking pepper and peppercorns are the same thing.

rosie383 wrote: »

Most modern dining tables have 2 things on them, salt, and a pepper grinder.

Yes but what is in the pepper grinder? Peppercorns, you don't get pepper until after you have ground the peppercorns.

You have a voucher that was valid for for pre-ground peppercorns and you bought unground peppercorns.

rosie383

Reply received from CS today.......

Thank you for your email about your extra points coupon. Please accept my apologies for the delay in getting back to you. We always try to respond to our customers' queries in a timely manner and I’m sorry that due to high volumes of contact, this has not happened on this occasion.

I'm very sorry that you couldn't use your Clubcard coupon for condiments at the checkout. I too believe that pepper is a condiment so I can't understand why it wasn't accepted. It must have not been considered as a condiment by the marketing team.

I have added the 25 points to your Clubcard account for you as you have missed out on them and the coupon has now expired. I've also passed the detail on to the marketing team so that this can be addressed in the future.

Thank you for letting us know about this matter and if you have any further queries please do not hesitate to contact me......

I'm very happy with this, although I was prepared to accept a negative also. So now you know, you can use a 'condiments' voucher for peppercorns whether or not you choose to believe that it is.:D

geordie_joe

rosie383 wrote: »

Reply received from CS today.......

I too believe that pepper is a condiment so I can't understand why it wasn't accepted.

So, you told the CS you had bought pepper when, in fact, you had bought peppercorns.

rosie383 wrote: »

It must have not been considered as a condiment by the marketing team.

No, pepper will always be considered as a condiment by the marketing team, but you bought peppercorns which are a different thing.

rosie383 wrote: »

So now you know, you can use a 'condiments' voucher for peppercorns whether or not you choose to believe that it is.:D

Actually you can't can't use a condiments voucher to buy peppercorns, you proved that when it was not accepted.

What you can do, which is what you did, is to buy peppercorns then tell the CS you bought pepper. They will then think there has been a mistake and give you the points.

I'm sorry, but you bought peppercorns, but you have it in your head that you bought pepper and can't, or won't see that they are two different things. Although I suspect you can, as if you really thought peppercorns and pepper were the same thing you would have told the CS that you bought peppercorns.

antrobus

rosie383 wrote: »

So now you know, you can use a 'condiments' voucher for peppercorns whether or not you choose to believe that it is.

So long as you're prepared to then (ehhrm) 'mislead' Tesco Customer Services by pretending you actually bought something else.

DCFC79

It depends how the supermarkets class pepper, i know from experience sainsburys had salt and pepper with the herbs and spices rather than on they're own little section called condiments. It should list on the voucher what is classed as a condiment.

geordie_joe

DCFC79 wrote: »

It depends how the supermarkets class pepper,

Sorry but how the supermarket classes pepper has nothing at all to do with it.

The OP didn't buy pepper, she bought peppercorns and insists on referring to them as pepper.