Tesco wont replace battery as warranty less than 12 months.

easyhost

mitch161 wrote: »

sale of goods act protects you in most cases, but not when it comes to consumables.

although you do not need a receipt to prove WHERE you purchased the product if it is obvious by the packaging.

BUT you do need to provide SOME FORM of proof as to WHEN. E.G a bank statement that lists product purchased. if you have a loyalty card with tesco they normally keep records of what you purchased. so hopefully use your loyalty card as something for tesco to use as a investigatory tool.

a receipt is not essential. but is helpful as it lists products and dates. much harder to find proof elsewhere, but if you can find proof elsewhere of when ink purchased then they have to accept it.

in the case of inks .. its a little less then honest but buy a new ink cartridge keep receipt. then a couple days later return with new receipt and old cartridge preferably buy from different store and return to that different store so no one remembers you.

again not a suggestion.. just a simple work around to avoid bad headaches for just a few quid.

normally i just chuck the cartridge away abd buy new, as thats the whole risk of buying compatibles, their refilled so not 100% will work

Prove is needed even if packaging states Tesco.

packaging stating tesco does not mean it was purchased in tesco. i sell off a market stall and i can go to any of my wholesalers and purchases overstocked goods with the asda, tesco, morrisons name on them.

kar999

BRSurvivor wrote: »

I would dispute it. Where batteries are consumables, packaging states that the device requires such and such a battery, then states if they are included or not. I'm pretty sure your packaging for your samsung phone wouldn't have stated that.

The Samsung warranty booklet does state batteries are only covered for 6 months (and the phone for 24 months) but the Tesco receipt has "all our mobile phone have a 12 month warranty".

What hacked me off is they say the battery is an accessory. I'd call it a vital component which you would expect to be covered by the bare 12 months minimum standard warranty on most brand new goods.

What also hacked me off is the return letter than said the phone had been fully repaired and no mention of the battery being faulty. I only rang them because it had not been returned. I know I'm pretty much stuffed but I will complain, if only for the complete lack of adequate communication.... maybe I might get a few points out of them!

Exemplar

sparky93 wrote: »

its not their battery too dispose of tho.

Sorry Sparky but you are wrong. If, whilst in Tescos care, they discover that there is a fault (such as a leak) they are duty bound under WEEE regulations to dispose of the battery as hazardous waste (you don't just throw it in a bin...). If they sent it back to the customer and it was leaking then Tesco can be fined as this is classed as transporting hazardous materials without the relevant paperwork and in the incorrect manner.

Oh and it's TO dispose of and THOUGH (grammar Police siren!)

A

grumbler

alcot33uk wrote: »

...If, whilst in Tescos care, they discover that there is a fault (such as a leak) they are duty bound under WEEE regulations to dispose of the battery as hazardous waste (you don't just throw it in a bin...). If they sent it back to the customer and it was leaking then Tesco can be fined as this is classed as transporting hazardous materials without the relevant paperwork and in the incorrect manner.

Any link? I have serious doubts that all this applies to a single battery for a mobile.
Also, the only information we have that the battery was faulty apparently, not leaking.

Exemplar

I can probably find one.. However I work in recycling and if we sent a leaky battery knowingly we would be hammered by the Environmental Agency... anything that contains 'hazardous waste' such as a leaky has to be accompanied by a consignment note and a full description of the waste and it has to be transported properly. If Tesco sent it in the post they are running the risk of action being taken against them by the post office, the postman/woman that carries it and also the customer (even if the customer sent it to them as it may have been sent unknowingly..).

On the consignment note you then have to list such things as premise codes (if available) for Tesco and the customer, H (Hazard) codes such as H4,6 and 14 which possibly apply to a battery... Then you need the MSDS sheet from the manufacturer of the battery which has to accompany the battery in transit and be clearly displayed... Then you need to ensure that a carrier has a WML (Waste Management License) which covers the waste etc etc...

A

Exemplar

OH!! And in addition to try ordering a skip nowadays! My company only deals with very specific types luckily (RORO'S), but we ordered one for a member of staff the other day and the list of things that you cannot put in one now includes such things as: used/un-used paint tins (even if the paint is dry), fluro tubes, sodium bulbs, tyres, any pesticides/chemicals, lawn treatments, treated wood etc etc....

sparky93

alcot33uk wrote: »

Sorry Sparky but you are wrong. If, whilst in Tescos care, they discover that there is a fault (such as a leak) they are duty bound under WEEE regulations to dispose of the battery as hazardous waste (you don't just throw it in a bin...). If they sent it back to the customer and it was leaking then Tesco can be fined as this is classed as transporting hazardous materials without the relevant paperwork and in the incorrect manner.

Oh and it's TO dispose of and THOUGH (grammar Police siren!)

A

Sorry but you are wrong. The battery was paid for by the op as part of the phone purchase. Therefore, HIS property. And his to be returned. If tesco dispose of it, then they must repace it. Did the op give permission to dispose...I guess not.....so they owe him a replacement.

sparky93

withabix wrote: »

They must return your battery to you (working or not) or provide you with a replacement.

They have lost or stolen part of your phone.

yup. it belongs to the phone owner, not tesco.

Exemplar

Hi Sparky, you may be right but in my line of work you arent!