Do bank managers visit people at home?

rb10

Ferferksake wrote: »

Wish Halifax did!

They do, in certain circumstances (i.e. customer with a high net worth).

opinions4u

Ferferksake wrote: »

Wish Halifax did!

My mum has been trying for ages to open a separate account for dad as it looks like he'll have to go into full time care before too long. They're both in their 80's plus he's blind and has dementia but Halifax say that as he's not usually lucid enough to open an account over the phone, he can either open an account online (even if he had a computer he wouldn't be able to see it!) or he needs to make the twenty mile round trip to the branch and open an account in person :cool:. I did warn them that we held no responsibility if he started beating up the staff for "being nosey" or if he suddenly decided to urinate over their laptop .

It would actually be easier to move to another bank.

Sounds to me like a relative should be applying for Court of Protection.

pleasedelete

I am with natwest. They visit at home. Didn't even go into the bank to set-up the account. Always trying to drop in these days.

I recently opened a very low value business account and they even offered to do that at my home. My manager is always out visiting when I call.

Ferferksake

Hi all, thanks for the replies.

rb10 - I guess so, but we're not talking about a couple of hundred quid, they've got £50k in the Halifax so I would have thought that should be enough to at least warrant a bit of customer care (and politeness!), even if it's not enough for a home visit.

opinions4U - Both me and mum have POA (and I have POA for her just in case), but up till now it hasn't been registered with the Halifax, because mum has ALWAYS signed as "on behalf of" for dad on any investment forms and the Halifax have never questioned it yet.

Pleasedelete - Natwest sound nice

Hopefully we've got this resolved now, but I'm not holding my breath!

I went into the branch a fortnight ago to get the form to take dad off the joint account and asked for an application form to open the new account at the same time. I was told they didn't have the forms, but I could download one from their website.

I went on the website and couldn't find a download form anywhere so phoned them up. The lady apologised for the confusion and said she would put the application form in the post.

Five days later a letter arrived, thanking my dad for upgrading to the "Reward Account". I phoned up to ask why the account had been upgraded and where the application form was. Was told not to worry about the upgrade and the lady (who was full of empathy) said she would book a call back to my parents for 3.30pm so that they could open the account over the phone. 5.10pm I check with mum that all is resolved but she tells me that noone has phoned. Again I ring Halifax and got the most rude, obnoxious Irish bloke on the phone who basically said "tough". He told me that it's impossible to book a call back as I can't answer security questions, so they can't access the account. He said the other woman couldn't have been able to book the call back either, told me he couldn't take a pen and paper and write the number down to phone my mum to go through the security questions etc etc. Eventually I blew my gasket (good job he wasn't in the same room :mad:) and spoke to his manager who DID manage to arrange a call back (see miracles can happen!).

They did call mum, but kept asking for numbers from their "six digit security code" (something she's never heard of). They also insisted on speaking to dad, who, when handed the phone, insisted on pressing buttons and promptly cut them off . Thankfully they rang back and the end result is it seems that the only way to go forward is for mum to do a branch visit, with her POA and open the account there. I'll go with her to register my POA at the same time so that I'll have authority to get any future hiccups sorted on my own.

The woman made an appointment for us at the branch, so mum has to get a sitter to stay with dad and I have to get out of work for a couple of hours. Bottom line though - the woman from Halifax still didn't know if dad would ultimately have to go to the branch in person or not! I'm guessing no, otherwise how would bed-ridden or hospitalised people go into the branch? (visions of rag-week bed dashes! :rotfl:)

Halifax have done themselves no favours over the way they have handled this, we've been fobbed off and passed from pillar to post. I, for one, won't be investing my money with them any time soon after having experienced their level of "customer service".

opinions4u

Both me and mum have POA (and I have POA for her just in case), but up till now it hasn't been registered with the Halifax, because mum has ALWAYS signed as "on behalf of" for dad on any investment forms and the Halifax have never questioned it yet.

If the POA isn't registered, staff allowing that should be shot.

Ferferksake

opinions4u wrote: »

If the POA isn't registered, staff allowing that should be shot.

Quite right, despite the fact that it was handy for mum they shouldn't really have been allowing it. However the one that upgraded their account (for whatever reason) after talking to me on the phone should be shot twice - I'm not even named on their account!