Do bank managers visit people at home?

opinions4u

I have visited customers at home, although very rarely.

Occasions I've done so:

1) Elderly person, infirm, just gone in to a home. Outcome - easy access savings account and I then discovered she'd named me in her will. Advised the home manager and my head office. Fortunately no inheritance ever came my way (she might still be alive, but if she is I would think there's little money left and if there is I really hope she's changed her will in favour of family).

2) Complaint about service around registering a death. The branch had been snowed under and we'd packed the individual notifying us of the death out of the door with an extreme lack of sensitivity. Outcome - she brought all her banking over to Halifax.

3) Customer had defrauded us out of £6k. Got to the tower block in an inner city area. Stopped the car for 3 seconds and then drove off.

4) A couple of sales calls to secure large deposits. One of these customers then proceded to expect the same service for small deposits and withdrawals and was mighty offended when I politely declined. The other I recall was a pools winner - I was a tad miffed to get there and see a cheque from Littlewoods for £4,000. No offence, madam, but that wasn't worth the effort!

I wouldn't do it as a matter of course and as a result of (1) I would always insist on somebody else, preferably family, being present. But I would certainly do it to resolve a serious complaint.

(OP, I'd assume it's a sales call)

JuicyJesus

opinions4u wrote: »

3) Customer had defrauded us out of £6k. Got to the tower block in an inner city area. Stopped the car for 3 seconds and then drove off.

What came of that in the end?

4) A couple of sales calls to secure large deposits. One of these customers then proceded to expect the same service for small deposits and withdrawals and was mighty offended when I politely declined.

Doesn't surprise me... don't know how you could get it in your head that a branch manager is going to come and collect small cheques and hand your cash to you at home mind

pinkdalek

I've known my branch manager to do home visits, especially to elderly customers who have difficulty in getting out and about.

Reps from banks also do home visits for all kinds of business matters and not just sales pitches. I've known reps from banks to go to houses to discuss financial difficulties.

The bank rep would provide ID and my advice would be perhaps be there at the same time if you are concerned.

2sides2everystory

Yes, some banks will apparently offer it as an exceptional service to elderly and infirm as has been said. That sounds absolutely great, but it is very sad to say it, but as a reflection of our times if I know it, then a n'er do well well might know it and abuse it.

There have sadly been incidences where relationships with vulnerable people have become shall we say too trusting. If you can be there too at least for the first visit to form an opinion, that might make sense.

You might discover for example that the kind of banking your nana needs to do could be done more 'in family' so to speak by you online - perhaps even in an official capacity - your nana could formerly grant you third party access to the account online but you and she'd have to fill forms in at the bank or with the bank rep who is visiting in order for it to be made official. Then she could call you up and ask you to check balances and pay her electric bill, council tax etc. .... but I am sure you won't be surprised if she likes this new manager chappie that she'd rather not have her account linked to any fangled internet - it's dangerous you know Far better to have that nice man visit again for tea and cake .

diable

I can't see Bill Gates or Abramovich visiting their bank manager.................. maybe your Gran has a secret past ;o)))

MoneySaverForever

Hi everyone, nothing to worry about thankfully! my mum was there with nana and she said it was all fine xxx

opinions4u

JuicyJesus wrote: »

What came of that in the end?

A staff member on discipliniary for the mistake. I guess the amount involved got written off and passed to debt collectors. NO idea if the police ever got involved.

Doesn't surprise me... don't know how you could get it in your head that a branch manager is going to come and collect small cheques and hand your cash to you at home mind

If she'd been a petite young blonde requiring a special service I may have continued . She wasn't though .


(EDIT: In the age of diversity and equality - ladies of other sizes, ages and hair colour will be given equal consideration for special services. PM for details)

Saints2011

opinions4u wrote: »

If she'd been a petite young blonde requiring a special service I may have continued . She wasn't though .

Haha :rotfl:

~vix~

I used to when I worked in a branch if a customer was elderly or disabled and couldn't get into a branch. Normally to sort out paperwork like POA or death notifications, a lot of people appreciated it because most banks wouldn't do it.

Ferferksake

~vix~ wrote: »

.... a lot of people appreciated it because most banks wouldn't do it.

Wish Halifax did!

My mum has been trying for ages to open a separate account for dad as it looks like he'll have to go into full time care before too long. They're both in their 80's plus he's blind and has dementia but Halifax say that as he's not usually lucid enough to open an account over the phone, he can either open an account online (even if he had a computer he wouldn't be able to see it!) or he needs to make the twenty mile round trip to the branch and open an account in person :cool:. I did warn them that we held no responsibility if he started beating up the staff for "being nosey" or if he suddenly decided to urinate over their laptop .

It would actually be easier to move to another bank.