Can I claim for calls & time spent reporting a faulty laptop within 30 days

mountainofdebt

claire.cmd wrote: »

Ok so your saying I should back up my laptop onto a usb every 4 weeks then?? I have never done that so soon in the past & never had a problem??

No I always back up whenever I make changes to important documents

Saves the heartache if it all goes pearshaped.

catfish50

claire.cmd wrote: »

Now after 5 weeks I will be taking the refund but I am bothered about how long the whole process will take as I will then be without a laptop for days! but hey ho I will not be giving H.P my money again.

That sounds to me like the right decision. Sorry I used confusing abbreviation without explaining it (IMO = in my opinion, as others have said.)

Good luck for a speedy refund.

visidigi

claire.cmd wrote: »

or the part where I have asked why this laptop is no longer available anywhere after only 2 months.

product cycle, you may have bough towards the end of line, new processors out and people stop buying the old ones cos they want new tech etc - happens all the time.

You can ask for compensation, but you do only have a failed laptop at the end of the day and the terms of buying one are very clear ont he manufacturers consequential costs liabilities...

claire.cmd

Thanks all,
Yes I backup when I feel I need to also, when I have loaded or changed anything important to me, as the laptop was new I hadnt done anything important!

Must have bought it at the end of the line as you can not get it anywhere! before it was on H.P and Amazon at least, now no where to be seen & the guy at H.P could not tell me why so I have asked him to find out, I did presume it was just discontinued.

Unfortunately I have been told my laptop can not be collected until next Wed then once they have the refund form it then takes a MINIMUM & he stressed minimum of 15 days to process the refund, this was what I did not want also! so we are talking around 3 weeks plus, which isn't helpful at all as I am emigrating at the end of the month!

derrick

claire.cmd wrote: »

They have offered a refund only so all other expenses are at my loss which again I dont feel I should have to pay for anything for the faulty laptop.

I would be looking for all out of pocket expenses.
Under SoGA, you have the right not to be out of pocket due to faulty goods, from the link look through Part 5A, i.e

2)If the buyer requires the seller to repair or replace the goods, the seller must—

(a)repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;

(b)bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).


My highlighting, IMO, would include phone calls, if necessary inform them you will issue SCC, (Small Claims Court), proceedings if cost are no met.

.

MisterBrico

Derrick, I'm no expert but I think you linked a part talking specifically about repairs or replacements not refunds.

Shame they are giving you the run around here, I thought HP were the good guys.

Maybe have a look about for an email address for someone higher up to look at getting your costs recovered, the phone calls you may just be able to get, but lost time for writing emails is a little excessive I think, whats your hourly rate for it?

And while we all seem to disagree, the USB dongle is something worth keeping, maybe you didn't want one yet but it's always better to be safe than sorry

Good luck!

derrick

MisterBrico wrote: »

Derrick, I'm no expert but I think you linked a part talking specifically about repairs or replacements not refunds.

Yes it does, but it is all in the same context re the SoGA, the retailer has to reimburse for expenses incurred.

A bit more reading of the page I linked to should provide enough info.



.

claire.cmd

I have noted the part that says out of pocket expenses thanks Derrick.
I have now apparently been passed to the M.D's office & they will not offer anything except the same model to be replaced or a refund but no expenses.

I do not want the same model now that it has developed a fault within 30 days & is also no longer available
I also do not want to have to wait a MINIMUM of three and a half weeks for a refund on an item costing £600 which they had the money for on the day that I ordered the goods.
If I was to return an item to a store or even any other online stores I have used I would not expect or have never waited longer than a couple of days for the refund so how can they justify 3 weeks plus??
I am seeing the citizens advice tomorrow as I have also quoted the SCC to them and still have no reasonable resolution to the problem.

Thanks again for the advice

claire.cmd

Me again!
Now they are telling me the below....

I confirm that Hewlett-Packard has agreed to buy back your HP Product(s), at the price stated below, in full and final settlement and as a gesture of goodwill on the part of the company.
Please review the contents of this document and acknowledge your acceptance by signing below and returning it to me.
NB: The payment will only be initiated after our HP Logistic Team has confirmed collection of your original HP Product(s).
This offer is only valid for 30 days after date of transmission

Another words they will not give me a refund under the 30 day faulty period & can not claim any out of pocket expenses, so will not get my money back unless I agree to that, can they do that?? any suggestions please??

baza52

If you back up your data when you feel the need to do it how did you manage it before?
Did you specifically go out to buy a usb stick? Are you not also after the electricity used to charge the battery of for your unused internet connection....

Take the refund and shop somewhere else.
All your going to do is cause yourself stress all over the summer and end up in a worse position than you are now.