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TALKTALK Fibre optic BB

asperger
asperger Posts: 87 Forumite
in Broadband & internet access
does anyone know a direct telephone number to talk to someone at TALKTALK that deals with fibre optic broadband.

now i know BT can offer me fibre optic so it is available on my line but every time i ring talktalk and ask about it they hang up on me, so far i've been hung up on 6 times in 2 days. There main sales team have no idea about the service at all.

so i need a direct number to there Fibre optic team there must be one?

anyone able to help
«1

Comments

  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    Only large businesses get broadband delivered to their premises using optical fibres.
    For the rest of us the fibres terminate at the telephone exchange or street cabinet.

    BT are rolling out FTTC, it uses different equipment in the home.

    Talk Talk may not have a version of this for sale as yet.
    That gum you like is coming back in style.
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    They do:
    https://sales.talktalk.co.uk/products/broadband/fibre-optic/check/
    But since this service is just a resold BT Wholesale product, checking on the BT Infinity site will tell you if your exchange is enabled for FTTC yet.
    No free lunch, and no free laptop ;)
  • kwikbreaks
    kwikbreaks Posts: 9,187 Forumite
    asperger wrote: »
    every time i ring talktalk and ask about it they hang up on me
    Maybe "fibre optic broadband" translates into something disgusting in the local dialect.
  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    Perhaps the call centre reps have not had their training day.


    फाइबर ऑप्टिक ब्रॉडबैंड
    That gum you like is coming back in style.
  • Niv
    Niv Posts: 2,565 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    asperger wrote: »
    does anyone know a direct telephone number to talk to someone at TALKTALK that deals with fibre optic broadband.

    now i know BT can offer me fibre optic so it is available on my line but every time i ring talktalk and ask about it they hang up on me, so far i've been hung up on 6 times in 2 days. There main sales team have no idea about the service at all.

    so i need a direct number to there Fibre optic team there must be one?

    anyone able to help

    If you intend to stay a TalkTalk customer i strongly reccomend you never speak to anyone from TalkTalk, it will put you off them for life. I understand that they have a web forum for customer support which is better regarded (I never made it that far - very rude, horrible 'customer service' staff on the phones)

    Niv
    YNWA

    Target: Mortgage free by 58.
  • kwikbreaks
    kwikbreaks Posts: 9,187 Forumite
    penrhyn wrote: »
    फाइबर ऑप्टिक ब्रॉडबैंड
    OK so the text translates to that but maybe the sound translates as

    आप कर हाथियों के साथ सेक्स का आनंद?
  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    Packed her trunk and left me.:(
    That gum you like is coming back in style.
  • Aweet
    Aweet Posts: 10 Forumite
    TALKTALK are shocking from what I have seen. My girlfriend is with them and her internet is down every night.
  • TalkTalk
    TalkTalk Posts: 1,948 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Hi asperger,

    Niv is correct there is a members forum. However, the only information we have concerning fibre is the information on the link provided by macman.

    We have been trying to obtain more info for some time now. It simply isn't forthcoming.


    Ady
    “Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • hippey
    hippey Posts: 849 Forumite
    Funny though, the number checker states that I can't have Fibre BB, how wrong it is!
    These are my thoughts and no one else's, so like any public forum advice - check it out before entering into contracts or spending your hard earned cash!

    I don't know everything, however I do try to point people in the right direction but at the end of the day you can only ever help yourself!
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