HELP! Ebay parcel lost in the post - unsure what to claim for from RM

martindow

terra_ferma wrote: »

Things are not as black and white as you seem to think.
RM policy is not applied consistently it seems. Sellers have posted that they don't always give the lower value, maybe by mistake.
If I remember correctly Soolin a few weeks ago was given the sales value instead of the purchase price.

True, but that is how it is supposed to work, I think.

terra_ferma

martindow wrote: »

True, but that is how it is supposed to work, I think.

yes, RM have a clear policy, the debate here was about the way it's applied being hit and miss.
It could simply be employees not understanding the difference.

To me it makes a big difference because I need to know the amount covered by compensation, as I may need extra depending on what is covered.
At least now I know.

Shotgun_Rider

hermum wrote: »

As the item sold anyway through ebay then ebay should still get their fees. It's not their fault the parcel was lost.

Neither is it the sellers fault, claim the fees back as the sale between you and the buyer is cancelled.