Dial A Phone - Top cashback - Problem

LooneR

pimento wrote: »

Yay! Finally worked with Quidco this morning.

How soon can I cancel the insurance? Do I have to wait to receive the phone?

Thanks for your help with this, Grumbler (and MorrisonsEmployee).

Can you see me smiling?? )

Hi! I'm having the exact same problem right now on a cracking deal. Sometimes it's showing as 1p and sometimes as just a dot or '.'. Can you tell me what you did specifically?

grumbler

I don't understand what problem you are having.

LooneR

Similarly, I am trying to buy a phone through Topcashback on DaP and DaP is saying my details are incorrect. I am 100% sure they are correct. I think it's a case of them preventing me from getting a very good deal.

And whilst I'm on this. If I change the contract terms (remove internet allowance from an O2 contract) will my cashback be affected?

grumbler

LooneR wrote: »

And whilst I'm on this. If I change the contract terms (remove internet allowance from an O2 contract)

How can you do it? Why would you not remove text or/and minutes as well, but keep the phone and the cashback?
That said, check the T&C at O2. They will probably allow you downgrading a bit in the second half of the min term.

will my cashback be affected?

Questions about Redemptions and Cashback >> I have changed my tariff/price plan, will this affect my redemption?

I have to say that when I sent them a e-mail asking to confirm this I had got two contradicting answers.

hary.bond

It has been five months now when I had problem in signing in. Contacted Topcashback many many times but in vain. They just kept passing me one to another and kept sending me the same email without giving me any valid reason. Emails are below.




Ryan Capewell (Top CashBack) <ryan@topcashback.co.uk>
To:
Sent: Wed, May 11, 2011 2:26:43 PM
Subject: RE: Login Failed
Hi there,

Thank you for your recent e-mail and sorry to take a few days to come back to you,

I have now been able to identify your account as currently being under investigation in relation to a belief that this might have been used in connection with an instance of abuse that might contravene our terms and conditions or one of our policies.

I’m afraid that I cannot confirm anything until more work has been undertaken.

Thank you,

Kind regards,


Ryan Capewell (Top CashBack) <ryan@topcashback.co.uk>
To:
Sent: Friday, 9 September 2011, 16:41
Subject: RE: Login Failed

Hi there,

Thanks for your post.

Just to confirm, I have received your e-mail and this issue is currently being looked into.

Regards,

Ryan Capewell
Team Leader of Customer Claims & Quality | topcashback.co.uk


From: Carl <carl@topcashback.co.uk>

Sent: Monday, 12 September 2011, 16:13
Subject: RE: Login Failed

Hi there,

Thanks for getting back to us.

I have taken a look at your account and unfortunately it does appear that this has been automatically suspended by our system as this shows characteristics that are potentially attributable to abusive or fraudulent activity that may contravene our Terms and conditions.

Are you able to please shed any light on this for us?

Thank you,

Kind Regards,
Carl,
Top CashBack Support